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“You need to put more effort into your hotel as well as the staff.”

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Fairfield Inn & Suites Mount Vernon Rend Lake
Ranked #4 of 14 Hotels in Mount Vernon
Certificate of Excellence
Collinsville, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“You need to put more effort into your hotel as well as the staff.”
Reviewed February 10, 2014 via mobile

We've stayed at your hotel in the past and it wasn't the best experience so we decided to try one more time and this stay made it final we will never stay at your hotel again. Your staff was not very helpful with the issues that we had. The room was not very clean and the bathroom was defiantly not clean. It made for a aggravating trip having to deal with such nonsense at the hotel that is suppose to make our trip comfortable. Well our visit was far from comfortable and we will NOT be using your hotel again!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rebecca W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMTV, General Manager at Fairfield Inn & Suites Mount Vernon Rend Lake, responded to this review, February 12, 2014
Dear Valued Guest,

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Fairfield Inn & Suites Mount Vernon Rend Lake.

You indicated in your response that the check-in process was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Sincerely,
REED BACKES
GM
Fairfield Inn & Suites Mt. Vernon, IL
ffi.mvnfi.gm@marriott.com
6182442300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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225 reviews from our community

Traveler rating
    134
    57
    22
    5
    7
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Any
English first
Collinsville, Illinois
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 10, 2014

This is the last visit for me or my family. I felt like the value was not there fir the service recieved. this was not my first visit. I travel alot and I call it at face value. Not recommnded for a good stay every time.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chef1007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMTV, General Manager at Fairfield Inn & Suites Mount Vernon Rend Lake, responded to this review, February 12, 2014
Dear Valued Guest,

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Fairfield Inn & Suites Mount Vernon Rend Lake.

You indicated in your response that your stay was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Sincerely,
REED BACKES
GM
Fairfield Inn & Suites Mt. Vernon, IL
ffi.mvnfi.gm@marriott.com
6182442300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 3, 2014

Stayed here on our way from MN to AL. Arrived at 7 PM without a reservation during the week and got a good deal on a jr. suite. The hotel is immaculate, the bed was very comfortable with a huge assortment of pillows and nice, crisp, clean linens. The towels were newer, and fluffy as well and the entire room had newer carpet, furniture and decor. A very nice and comfortable night was spent here without any noise or disturbance. Good complimentary breakfast with hot food and decent coffee. Good service at the reservations desk. We will stay here again.

Green Features: Unless requested, they will only change the sheets every 3 days and wash only the towels that you throw on the floor. If you want daily service, you need to tell them.
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMTV, General Manager at Fairfield Inn & Suites Mount Vernon Rend Lake, responded to this review, February 12, 2014
Dear Valued Guest,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Fairfield Inn & Suites Mount Vernon Rend Lake was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
REED BACKES
GM
Fairfield Inn & Suites Mt. Vernon, IL
ffi.mvnfi.gm@marriott.com
6182442300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Iowa
Level Contributor
137 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed February 3, 2014

Choose to stay here due to winter travel conditions. What a pleasant surprise. (We usually stay at Courtyards). The motel is close to the freeway, quick checkin, clean motel property and rooms, and the breakfast selection was good. The hostess in the breakfast area keep up with the guests in cleaning off the tables, and attending to the the food, and beverages. The motel has a work out room - limited machines - but okay for a travel fill in workout. There are a number of places to eat near the hotel for both fast food or a full meal. One suggestion if you stay…to avoid the freeway traffic noise at night…ask for a room away from the freeway side of the motel.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GoliteIowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMTV, General Manager at Fairfield Inn & Suites Mount Vernon Rend Lake, responded to this review, February 12, 2014
Valued Guest,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Fairfield Inn & Suites Mount Vernon Rend Lake was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
REED BACKES
GM
Fairfield Inn & Suites Mt. Vernon, IL
ffi.mvnfi.gm@marriott.com
6182442300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 28, 2014

When in Mount Vernon, I also try to stay at this hotel. Very close to the freeway. Always nice clean fresh rooms. Staff is very pleasant. Breakfast is basic, but good. Many restaurants within walking distrance

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMTV, General Manager at Fairfield Inn & Suites Mount Vernon Rend Lake, responded to this review, February 12, 2014
Valued Guest,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Fairfield Inn & Suites Mount Vernon Rend Lake was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
REED BACKES
GM
Fairfield Inn & Suites Mt. Vernon, IL
ffi.mvnfi.gm@marriott.com
6182442300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Wisconsin
Level Contributor
133 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed January 7, 2014

We stopped at this hotel on our way back from Florida. This was our first stay at a Fairfield Inn, even though we have stayed at Marriott properties for years. We liked the contemporary look of the hotel. We stayed in a king extended suite. The styling of this room was one of the best we had seen for a suite type room. Our one complaint was the mattress. We did not find it comfortable and woke up stiff.

Stayed December 2013, traveled as a couple
Helpful?
Thank ML1702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMTV, General Manager at Fairfield Inn & Suites Mount Vernon Rend Lake, responded to this review, February 12, 2014
Valued Guest,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Fairfield Inn & Suites Mount Vernon Rend Lake was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
REED BACKES
GM
Fairfield Inn & Suites Mt. Vernon, IL
ffi.mvnfi.gm@marriott.com
6182442300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwestern PA
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 3, 2014

We stayed overnight on a trip from Texas to Pennsylvania. The hotel was clean and well kept. The breakfast was nothing exceptional but it served the purpose it was intended for. Eggs, sausage, juice, coffee. The only complaint I have with this stay was actually at the breakfast. I wanted to make some toast and there was no bread so I stuck my head around the corner of the little kitchen and asked the attendant who was putting a plastic liner in a trash can for bread. She came out and put the bread in the plastic tray without gloves after just handling the trash and I didn't see her wash her hands. I decided against the toast. other than this it was a great stay.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lovinlife1245
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMTV, General Manager at Fairfield Inn & Suites Mount Vernon Rend Lake, responded to this review, February 12, 2014
Valued Guest,

Thank you for taking the time to complete our Guest Satisfaction Survey. We are delighted that your stay with the Fairfield Inn & Suites Mount Vernon Rend Lake was enjoyable.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.

Sincerely,
REED BACKES
GM
Fairfield Inn & Suites Mt. Vernon, IL
ffi.mvnfi.gm@marriott.com
6182442300
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Mount Vernon Rend Lake

Property: Fairfield Inn & Suites Mount Vernon Rend Lake
Address: 217 Potomac Boulevard, Mount Vernon, IL 62864
Phone Number:
Location: United States > Illinois > Mount Vernon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Mount Vernon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Mount Vernon Rend Lake 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Mount Vernon Rend Lake
Fairfield Inn & Suites Mount Vernon Rend Lake Hotel Mount Vernon
Fairfield Inn Mount Vernon
Fairfield Mount Vernon
Mount Vernon Fairfield Inn

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