We stayed here just for a day as a stop in our travel. The hotel was really great. It is surrounded by shops. There is a chic-fil-a close by, which my daughter loves. Mitsuwa is about 10-15 minutes away. Chicago O'Hare is about 10-15 min away. The rooms were clean. There is covered parking under the building which was great since it was raining when we arrived. The shower was really weak, but all I could think of is staying at this hotel next time around.
Unfortunately, the next day, a Saturday, our checkout day, the cleaning lady tried to enter our room while we were sleeping. We heard the door open and was startled. She was able to open the dead bolt. The only thing that stopped her was the bar lock above. She then left the door like that, partially opened.
I called the front desk and informed what just happened. I asked if they let housekeeping know who has actually checked out. The response is that housekeeping does their own thing. He asked me what the lady looked like. So I caught up with the lady about 6 doors down. I told her she woke us up when trying to open it. I called front desk again and described the lady to him. The front desk said, it must be some confusion.
The hotel was not busy. We booked this room a day before we arrived. The parking garage had about 5 cars at most.
Will I stay here again. I don't know. All I can think of is what if we were not in the room? What would this cleaning lady have done? Our DO NOT DISTURB sign was on the door, so who knows what she intended to do.
Plus the response that housekeeping does their own thing does not sit well with me.
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