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“Customer Service is dead”

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Hampton Inn & Suites Chicago/Mt. Prospect
Ranked #1 of 3 Hotels in Mount Prospect
Certificate of Excellence
Hendersonville, United States
1 review
“Customer Service is dead”
Reviewed July 29, 2013

The staff was pretty good, but when I encountered a major issue the GM decided to nickel and dime me rather than stand behind the Hampton guarantee. I would tell you to find an HGI down the road or another hotel, until the management in this hotel can find their customer service mojo - it isn't worth the trouble.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Jeffrey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Hampton Inn & Suites Chicago/Mt. Prospect, responded to this review, July 31, 2013
Dear Guest,

I apologize for your experience as we pride ourselves on delivering a clean, comfortable room along with excellent guest service. We had the opportunity to discuss your guest experience as I appreciated your feedback however if you would like to continue our conversation offline please feel free to contact me directly.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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579 reviews from our community

Traveler rating
    433
    115
    19
    9
    3
See reviews for
239
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175
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Fairfield, OH
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 28, 2013

We visited this hotel for a lacrosse tourney. Wow what a find. Clean hotel in a new mall complex. Service was outstanding. Breakfast was awesome. Underground free parking was a bonus. If you have to visit N Prospect area this is the place to stay.

Room Tip: Our room was on top floor, nice and quiet
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tgross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 25, 2013

Fantastic hotel, which looks new, with very good sound proofing. My room was next to the ice maker but I couldn't here it - perfect for a good nights sleep. King Room was good sized, clean and fresh, with satellite TV. Breakfast was OK - not as good as selection as other Hamptons but good enough.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank KrisH73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Virginia
Level 4 Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 24, 2013

A new facility in a great mall in North Chicago. Free Breakfast was super good. Room was clean and quiet. Service was prompt and very efficient check in. Received assistance to find the hotel as it is new, so called the desk and she was able to give us directions theat brought us right to the hotel. Great service.

Room Tip: 2 queens and excellent mattresses. All rooms are quiet as you are away from highways or train track...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Norm V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dover, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 22, 2013

Picked this hotel because of its location and proximity to a client. Being adjacent to a great selection of restaurants was a bonus. This a bit more contemporary than your typical Hampton Inn and a bit larger. Nice stay.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Ron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg K, General Manager at Hampton Inn & Suites Chicago/Mt. Prospect, responded to this review, July 31, 2013
Dear Ron R,

I am happy to hear that you enjoyed your stay. I hope that if your travels should bring you back to the Chicago/Mt. Prospect area that you will choose to stay with us again. Once again, thank you for choosing the Hampton Inn & Suites Mt. Prospect.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, KY, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 22, 2013

This was definitely one of the nicest Hampton Inns I have experienced (and I love Hamptons!). The room was very clean and had the most comfortable bed that I have experienced in a hotel. The staff was very helpful. The location is great with lots of shopping and restaurants nearby.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Kevin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
omaha
Level 4 Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 22, 2013

Great place to stay in the Chicago suburbs! Stayed in a queen suite with our family of 5 - loved the big room. Everything was clean although the garage had a funny smell. Did appreciate the underground parking. Air conditioner was a bit noisy but didn't wake anyone up. The room darkening shades worked well and the hotel was very quiet in the morning. Staff was friendly and helpful in negotiating public transportation.

Loved the location - lots of restaurants within walking distance including Eggsperience for breakfast (we needed a break from the hotel breakfast one day), pizza, casual eating (Panera, a bar and grill) and fine dining (E&O). A theater was right there as was a Jewel/Osco for groceries, etc.

For going downtown, the Metra station is about a 5 minute drive and very easy to negotiate. The Metra station gives out downtown maps for free that included bus routes. Kids ride free on the Metra on the weekends.

Breakfast was OK - they did vary the eggs/meat selection but the eggs were powdered. The waffle maker was a hit with the kids and not tricky at all. Some healthy options with oatmeal and fruit.

We didn't have time for swimming in the pool but we did look around - it was clean and inviting.

Would definitely stay here again. With the breakfast and underground parking included, we thought it was a great value.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank OmahaFamilytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Chicago/Mt. Prospect

Property: Hampton Inn & Suites Chicago/Mt. Prospect
Address: 1 Randhurst Village Dr, Mount Prospect, IL 60056-1146
Phone Number:
Location: United States > Illinois > Mount Prospect
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Mount Prospect
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hampton Inn & Suites Chicago/Mt. Prospect 3*
Number of rooms: 120
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