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“Staff Made this an Excellent Stay”

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Country Inn & Suites By Carlson, Chicago O'Hare Northwest
Ranked #2 of 3 Hotels in Mount Prospect
Reviewed June 30, 2013

The hotel room was spacious and clean. The bed was comfortable. I would have given it 4 stars for that. What made this hotel excellent was the staff. Besides everyone being pleasant, they went out of the way to please. The housekeeping staff was cleaning when we returned to the room. We asked for an extra towel as our son was joining us that day and she left extra toiletries as well. When we got in one night, the front desk clerk (Caprise, I believe) heard me jokingly say something to the little girl that got the last cookie. When my son went down to check out the lending library, she told him she had more cookies in the oven and fixed him a plate to bring to our room. This made our night! The breakfast is standard hotel fare but the breakfast staff was friendly and accommodating. Good job CI&S staff...especially Capris!

  • Stayed: June 2013, traveled with family
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Thank itsallgoodVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, Guest Relations Manager at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this reviewResponded July 9, 2013

Dear itsallgoodVirginia,

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed the warm cookies. We look forward to your next stay.

Warm Regards

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367 - 373 of 488 reviews

Reviewed June 27, 2013

Nice country hotel for someone who intends to reamain one day next to O'Hare. If you decide to go to Chicago downtown, you need to come back to the airport again and caght the train (blue line). One hour and a half after you arrive at Chicago. Altough thay have a good breakfast and nice common areas, as pool and jacuzzi. Rooms are clean and wide. Beds are also comfortable. Staff is kind, except the suttle driver who is always on a bad mood.

  • Stayed: June 2013, traveled as a couple
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Thank Marcus O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, General Manager at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this reviewResponded July 9, 2013

Dear Marcus O,

Thank you so much for taking a moment to share your review on TripAdvisor.com. I apologize in regards to the rude service you received during your stay. We certainly hold a higher level of standard than that. Please feel free to contact me at the hotel to further discuss.

Thank you,

Paul Cantrelle
General Manager

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Reviewed June 23, 2013

Great time ,clean rooms and great rates cant ask for more. The Free break fast is one of the best amenities that ever enjoy in a hotel. Great staff very attendant and the pool area was fun. great place to stay recommended.

  • Stayed: June 2013, traveled solo
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Thank David m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, General Manager at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this reviewResponded July 9, 2013

Dear David m,

Thank you for staying with us, and thank you for sharing your review online! We're glad you enjoyed your stay, and we appreciate your kind remarks. We hope to see you again for your next visit to Chicago!

Regards,

Paul Cantrelle
General Manager

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Reviewed June 13, 2013

We recently did a Park-Sleep-Fly-Sleep-Depart type of stay. The results were excellent is almost every aspect. Room was spacious, clean and comfortable. The breakfast was varied and top-notch: even real cutlery and dinner-sized napkins were available, along with a good variety of foods. The front desk personnel were both friendly and competent as well as neatly attired/groomed and well-spoken. The morning of our initial departure on the airport shuttle was brightened by a personal note, included with our receipt, that wished us a pleasant trip and congratulations to our graduating grandson -- a very nice touch indeed! The only suggestion for improvement would be to run the complimentary airport shuttle 24 hours rather than stopping it at 10 PM. I'm sure that we're not the only customers arriving at a busy hub like OHare after 10 PM. They do arrange a taxi special after hours at a reduced fare which helped alleviate the hassle.

  • Stayed: June 2013, traveled with family
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Thank anchises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, General Manager at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this reviewResponded July 9, 2013

Dear Anchises,

Thank you for a terrific review!We are glad to hear that you enjoyed our hot breakfast. I'm a big fan of the silverware as well. It's a pleasure to read your kind comments and share them with our staff! We look forward to your next visit, and hopefully many more.

Best Regards,

Paul Cantrelle
General Manager

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Reviewed June 12, 2013

I was doing a "Park-Sleep-Fly" where I slept on the return leg of a trip last week. When I returned, they put in me in a smoking room. It was awful (I requested no smoking). The room was falling apart. Mattress shot and sagging. Tiles missing in the bathroom. Dirty bath tub and toilet. Parking lot so small that someone hit my vehicle (not responsible for damage to vehicles).

  • Stayed: June 2013, traveled with family
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Thank Elliot C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, Sales Manager at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this reviewResponded June 13, 2013

Dear Elliot C,

Our guests' comfort and security are of utmost importance to us, and I apologize for your unpleasant and disappointing experience. We have standards for service and cleanliness that clearly were not met on this occasion, and across departments we will be looking at what needs to be done to prevent any similar incident in the future. I don't know whether you had an opportunity to file a police report regarding your car, but if we can connect you with the local authorities or do anything else that might be helpful, please let us know. We value your comments, and greatly appreciate the opportunity to learn from them, and improve the Park-Sleep-Fly experience for everyone. Should your travels bring you back to the O'Hare area, we hope that you will consider staying with us again.

Thank you,

Tori Cimack
Sales Manager

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Reviewed May 29, 2013 via mobile

This hotel is great, excellent prices, good breakfast, spacious rooms, lots of local places to eat and drink. Great Internet, excellent place to work when travelling, helpful staff were happy to help me get to trains etc on their shuttle runs to ohare.
Try Paps bar and the pulled pork from the deli counter at the fiesta supermarket up the street.

  • Stayed: May 2013
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Thank Whiskycoloured
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, General Manager at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this reviewResponded July 9, 2013

Dear Whiskycoloured,

Thank you for taking your time to review our hotel! I am pleased to hear that you had an enjoyable experience at our hotel. I agree that the pulled Pork at Fiesta Market is teriffic. We hope to see you again in the near future!

Regards,

Paul Cantrelle
General Manager

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Reviewed May 27, 2013

I've reviewed this hotel before, but it's been awhile and I just wanted to pass along to other travelers as well as to the management of this property that your staff is still top notch! The front desk staff is always pleasant even in the wee hours in the morning. We made a 5AM reservation on the airport shuttle when we checked in and even though breakfast didn't start until 6AM we were surprised that the coffee, juice cereal, muffins, pastries, bread, bagels, fruit and a few yogurts were all out by 5AM! We kind of felt like it was just for us- wether or not it was we felt special! :) The rooms are comfortable- we are usually upgraded to a larger room and it would comfortable sleep 2 couples or 2 adults & 2 children with a little privacy.

We usually stay here or at the Country Inn & Suites in Bensenville for our Park & Fly out of Chicago. We prefer this location as it's west of the airport so when we expect a late evening arrival (usually after 11PM) it's along our travel route. The only time we go with the other location is when our flight leaves 6AM or before as the airport shuttle starts running at 5AM. It's about a 15min ride to the airport, vs the other location that is only 5 mins and has 24hour shuttle. Upon our return we got our luggage at baggage claim and I quick called the hotel to let them know we arrived and they said the driver should be there within 10 mins....and he was! (It will take you 5+ mins to walk from baggage claim to shuttle bus pickup so don't call the minute you get off the plane )Drivers for the shuttle (both directions) were very pleasant guys and happy to chat to and from the airport.

We will be using this resort again and again thanks to great employees and top notch customer service! Well done!

  • Stayed: April 2013, traveled as a couple
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1  Thank Time4Scuba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CountryInnNW, General Manager at Country Inn & Suites By Carlson, Chicago O'Hare Northwest, responded to this reviewResponded July 9, 2013

Dear Time4Scuba,

Thank you for being our guest, and thank you for a great review! We are so pleased to hear that we are a great fit for your Park and Fly needs. We take pride in offering our guests an excellent value, including deluxe continental breakfast, airport shuttle, parking, and wireless internet Take care, and we'll look forward to your next visit!

Best Regards,

Paul Cantrelle
General Manager

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Additional Information about Country Inn & Suites By Carlson, Chicago O'Hare Northwest

Address: 2200 South Elmhurst Street, Mount Prospect, IL 60056-5804
Phone Number:
Location: United States > Illinois > Mount Prospect
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Mount Prospect
Price Range: $88 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Chicago O'Hare Northwest 2.5*
Number of rooms: 94
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Also Known As:
Country Inn And Suites Chicago o`Hare Nw
Country Inn & Suites Chicago o`Hare Nw Hotel Mount Prospect
Country Inn Mount Prospect
Mount Prospect Country Inn

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