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“The Family Reunion Ruined”

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Best Western Monticello Gateway Inn
Ranked #1 of 2 Hotels in Monticello
Certificate of Excellence
Flat Missouri
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“The Family Reunion Ruined”
Reviewed September 3, 2007

Where to begin, I won't even beat around the bush, they (Debbie and her staff) messed up the reservations for 10 different families and tried to blame it all on us, highly unlikely, maybe 1, 2 or even 3 but 10, come on. They were rude, unconcerned with our issue, no sense of customer service and out right just plain mean. They talked about us behind our backs, but when confronted about what they were saying, they would run and hide and or call the cops. The cops in this town are sorry also! Everything could've been salvageed if they would've admitted their mistake and went above and beyond to fix it, like any other respectable establishment would've done. But no, it was one excuse after another, driving several families to leave early and others to wonder about "Care for your fellow man". Whatever happened to Customer Service with a smile and pride in a job well done? I guess those days are over. I know it is hard to find good help these days, but something should be done. I'm in the military and expect disrespect when abroad, but not when I'm home in the states. Hopefully this issue will be addressed and resolved before it happens to anyone else.

  • Liked — Convienience to park where we had our family reunion
  • Disliked — Debbie and her staffs lake of customer service.
  • Stayed September 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank freakmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Any
English first
Berkeley
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed October 2, 2006

This is the best place to stay if you are going to a meeting in Allerton Park. About a 10-15 minute drive away, the Best Western has free parking, decent room rates, and free wireless internet (a bit flakey in the rooms, and sometimes it flakes out in the whole hotel --- so don't bet your life on this). The staff is very helpful and friendly.

Go for the back rooms if you can --- the view is a lot better than the parking lot and gas station that is the front view.

  • Liked — The wireless internet when it worked
  • Disliked — The smokey smell to my supposedly nonsmoking room
  • Stayed September 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank berkeleydude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed July 4, 2006

This is a pretty typical roadside motel and I was neither pleasantly surprised nor dissapointed. The staff is nice and the property is pretty clean. Continental breakfast was meager despite the fact that the hotel was definitely booked solid this particular weekend night. Some rooms have doors to the back of the hotel, which oddly consists of a wooded area with several small lakes. This made for at least a better-than-average view from the back rooms. There is a gas station across the parking lot for snacks and basic groceries but not much else around.

This is not a bad property but I'd recommend one of the Champaign/Urbana area hotels nearby if one is planning a trip.

  • Stayed June 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ascenseur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Monticello Gateway Inn

Property: Best Western Monticello Gateway Inn
Address: 805 Iron Horse Pl, Monticello, IL 61856-8145
Phone Number:
Location: United States > Illinois > Monticello
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Monticello
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Monticello Gateway Inn 2.5*
Number of rooms: 41
Official Description (provided by the hotel):
Best Western Monticello Gateway Inn is conveniently located right off of Interstate 72, exit 166. There is a full service restaurant next as well as a convenience store located across the street. Additionally, there are several pizza restaurants in town, all of which deliver right to your room. We offered a continental breakfast, free WiFi, a business center, group areas to visit with family and friends, a free newspaper every day, an Olympic size pool, and much more. ... more   less 
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Also Known As:
Best Western Monticello Gateway Hotel Monticello
Monticello Best Western

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