Where to begin, I won't even beat around the bush, they (Debbie and her staff) messed up the reservations for 10 different families and tried to blame it all on us, highly unlikely, maybe 1, 2 or even 3 but 10, come on. They were rude, unconcerned with our issue, no sense of customer service and out right just plain mean. They talked about us behind our backs, but when confronted about what they were saying, they would run and hide and or call the cops. The cops in this town are sorry also! Everything could've been salvageed if they would've admitted their mistake and went above and beyond to fix it, like any other respectable establishment would've done. But no, it was one excuse after another, driving several families to leave early and others to wonder about "Care for your fellow man". Whatever happened to Customer Service with a smile and pride in a job well done? I guess those days are over. I know it is hard to find good help these days, but something should be done. I'm in the military and expect disrespect when abroad, but not when I'm home in the states. Hopefully this issue will be addressed and resolved before it happens to anyone else.
- Official Description (provided by the hotel):
- Best Western Monticello Gateway Inn is conveniently located right off of Interstate 72, exit 166. There is a full service restaurant next as well as a convenience store located across the street. Additionally, there are several pizza restaurants in town, all of which deliver right to your room. We offered a continental breakfast, free WiFi, a business center, group areas to visit with family and friends, a free newspaper every day, an Olympic size pool, and much more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Best Western, Orbitz, Expedia, Travelocity, Priceline, Hotwire, TripOnline SA and HotelQuickly so you can book your Best Western Monticello Gateway Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Monticello Gateway Hotel Monticello
- Monticello Best Western