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“Friendliest staff and great room”

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Harrah's Metropolis
Ranked #1 of 6 Hotels in Metropolis
Certificate of Excellence
GreenLeadersBronze level
Reviewed October 2, 2006

Not only is this hotel/casino the friendliest casino my wife and I have ever been to, but the room was great.

Every member of the staff asked for our name which made us a little jumpy at the start, but they all just wanted to be able to call us by name. It was quite the shock. A place that still has customer service as number 1. Employees would come up to us and start talking... I felt like I was leaving friends when we left Metropolis.

Our room was a suite and had plenty of space. There was a king bed as requested and it had everything a person could ask for in a hotel room. (At least everything my wife and I needed.)

My wife and I have now gone there twice and plan on going again this year. I highly recommend Metropolis to anyone who wants a friendly gambling experience mixed with a nice hotel.

  • Stayed: September 2006, traveled as a couple
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2  Thank bjed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,135 - 2,139 of 2,139 reviews

Reviewed September 5, 2006

Spent one night at this hotel. No problem at all with the reservation. The staff was the best I have ever experienced. Very helpful with any and all questions. I asked for a river view room and got it! The bed was great! Larger than expected bathroom with seperate toilet area. Gold faucets! Nice couch and coffee table. We had breakfast in the hotel restaurant. Service was slow but I think it was our server...maybe she needed a day off! The food was very good. We had a grand time in the casino which is connected to the hotel. The parking valet was extremely nice. It may be because this was a casino hotel but every person we had contact with was just great! We are already planning another trip to this hotel.

  • Stayed: August 2006, traveled as a couple
    • Value
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2  Thank mrspakrat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Nashville, TN
120
Reviewed July 12, 2006

If going for a stay at the new Harrah's Metropolis Casino Hotel you might take the time to confirm what actual hotel in which you will be staying. You might find yourself 3 miles down the road at the Comfort Inn.

During the first week of May I made a reservation to stay at the new Harrah's Metropolis Hotel. I received an e-mail confirmation for a stay during the first weekend of July. The room was to be free of charge which is what I expect based on my Diamond player status with Harrah's.

Nearly two months later and one day before my scheduled arrival, a casino host called to inform me that my reservation had been moved to the Comfort Inn. For years I did stay at the Comfort Inn and other hotels in the Metropolis area because I was a loyal player to Harrah's and I knew that the new hotel was coming. I was insulted to be told that my confirmed reservation for the new casino hotel had been voided and switched to the Comfort Inn. Possibly making it worse was the fact that I was in a room at the Wynn Las Vegas when I got the news that I would be at the Comfort Inn the very next evening.

I won't give Harrah's Metropolis Casino Hotel another chance at the bait and switch game.

20  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 17, 2015
Google Translation

  • Stayed: April 2015, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Elvisa94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 7, 2014
Google Translation

Stayed: May 2014, traveled solo
Thank ultralover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Harrah's Metropolis

Address: 100 E Front St, Metropolis, IL 62960-2257
Phone Number:
Location: United States > Illinois > Metropolis
Amenities:
Business Center with Internet Access Casino and Gambling Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Metropolis
Price Range: $65 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Harrah's Metropolis 3.5*
Number of rooms: 258
Reservation Options:
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Also Known As:
Harrah`s Metropolis Hotel Metropolis
Harrahs Metropolis Hotel
Harrahs Hotel Metropolis

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