pushing customers into that 'valued guest survey' is very cheap, uncomfortable and making the worst impression about your business.
It is full of hypocrisy and lies. First of all, any 'valued' customer wants to be 'not disturbed'.
You are just joining the huge list of spammers. Who the heck told you this is a good way to get a feedback/establish relations? Fire that idiot.
Come guys, found yourself a good PR specialist and he will teach you how to impress your customers and prove them they are really 'valued'
Your service is good. Try to stand out. Fire you PR guys and hire new ones - and and a good ones.
Try to do something that will allow me to checkmark something other then 'overage'. Make efforts. Of course, if you care. This particular survey sends a very clear message that you guys don't care. Is this what you were trying to deliver?
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