1st of all this used to be a days inn and it was ok then a few years ago. Now its smelly, dark, unsecured, all type of people and behavior all night, a club on the first floor by the lobby that allows ANYONE to come in whether or not they have a booked room and this club gives access to the entire hotel so anyone can just be walking around. The security cameras that are visible at the front desk showed only about 10 videos from about 20 cameras. The lobby looks clean and nice- yea well wait until you go to your room. The front desk associate stated that they were under renovation- WHERE- there were no signs and every room was occupied so how is it under renovation when your entire hotel is booked.
My room 157- the heater didn't work no fan no ac no nothing- the shower was luke warm luckily I didn't mind a cold shower. I called to complain they said well you can talk to the manager tomorrow in the morning. I asked for a frig and microwave they charged me extra- the guy comes brings the equipment and pretty much drops it in the middle of the floor and said here. OK so I have to plug this up and move it accordingly.
The next day leaving- I complained they gave me 25% off but still charged me tax so that about came to only an 17% discount on the entire day. The lady states she refunded my card on 09/29/12 and tried to run it for a smaller amount- it wouldn't work and she was trying to figure it out so I got pissed and took money out of the atm and paid cash. She assured me that the money would be there... its now 6 days later my money is still on hold and the front desk is rude and unhelpful!
DON'T WASTE YOUR TIME MONEY OR EFFORT--- SLEEP IN YOUR CAR BEFORE YOU GO HERE... TOTALLY DISGUSTED!!!
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- Also Known As:
- Travelodge o`Hare/Chicago Hotel Melrose Park