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“Great clean room!” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Mattoon

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Holiday Inn Express Hotel & Suites Mattoon
Ranked #4 of 9 Hotels in Mattoon
Certificate of Excellence
1 review
“Great clean room!”
5 of 5 stars Reviewed October 15, 2013 via mobile

I needed a room last minute and the friendly staff were great at accommodating my needs. The rooms were very clean and nice. They offer free wi-fi, which you don't even get in the expensive hotels. Lastly I was very impressed with their express check out, if my bill I got under my door was correct I didn't need to even stop at the desk on my way out!

Stayed September 2013
Helpful?
Thank Allix C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delia B, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, October 17, 2013
Thank you so much for your kind review! We are glad your stay was efficient and accomadating! We always love to hear when your stay has ran smoothly and we hope to see you next time you are in the area!
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144 reviews from our community

Traveler rating
    91
    34
    10
    5
    4
See reviews for
49
28
4
45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Any
English first
Mattoon, Illinois
1 review
5 of 5 stars Reviewed October 14, 2013

My husband and I were looking to have a night out and a clean comfortable room to stay in and we couldn't have been more happy with the room at this hotel. The atmosphere was clean and orderly and the room was a good size. My husband and I went for a swim in the very well maintained pool and a dip in the hot tub. The bathroom was spacious and very clean with Bath and Body Works products available through the hotel. I forgot my razor and shave gel and the front desk staff was eager to provide a set for me. We enjoyed a great night's sleep on the spacious bed. In the morning we were pleased to find a delicious hot breakfast complete with eggs, bacon and biscuits and gravy (besides the normal waffles, cereal, toast..ect). Our checkout was a breeze thanks to the polite front desk staff and we were on our way!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JMc1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delia B, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, October 15, 2013
Thank you for taking the time to review our hotel! It was a pleasure to accommodate you on your night away! We are glad your found it clean and relaxing! We are very excited that this year we are partners with Bath and Body Works for our amenities. We hope to see you again!
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Lerna, Illinois
1 review
5 of 5 stars Reviewed October 14, 2013

The staff was super friendly and very accommodating. The room was very clean, the pool and hot tub were relaxing, and the location was close to everything we needed. The breakfast was perfect for all ages. I'd stay here again in a heartbeat.

  • Stayed October 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Sheri948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delia B, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, October 15, 2013
Thank you for taking your time to post your review on TripAdvisor! We are so glad to hear you enjoyed your stay here with us! Your compliments are genuinely appreciated! Our staff tries hard to provide an inviting atmosphere where guests get a clean, comfortable stay! We can't wait to see you the next time your are in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tinley Park
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed September 22, 2013

Our stay was for the Corvette Fun Fest in Effingham. Staff at check in were pleasant, however, this hotel was just average. The bathroom was clean. The beds weren't very comfy. The hot breakfast was nothing special, biscuits & gravy and scrambled eggs, no bacon or sausage. There was a pancake machine. Hubby did like the coffee. We stayed 2 nights and prior to our second night all housekeeping did was bring in fresh towels but did not even make the beds! I mentioned it at the front desk and the response I received was "don't think anyone from housekeeping is here any longer," since we returned around 4:00 pm. We've had much better experiences at other HIE.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank gziggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delia B, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, September 30, 2013
Thank you for taking the time to review our hotel on TripAdvisor! We are glad to hear your kind words about our staff. I am sorry to hear we didn't meet your expectations in other areas. We are always looking to improve our customer experience and want to thank you again for your input! As for your beds not being made in your room, the housekeepers are not allowed to move personal items. So if their was something left on the bed that's why they would not have made it. Sorry if this inconvenienced you.
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Milwaukee
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed September 3, 2013

We had pre-booked a few weeks in advance for a number of rooms, for our Motorcycle ride up to Milwaukee for the Harley Davidson 110th. One pre-requisite being Restaurants within walking distance, as do not drink and ride.
The hotel is just off the Interstate, is a newer facility, with ample parking, and as needed a few restaurants nearby. The rooms are nice, clean and relatively spacious. The breakfast is basic, but better than some hotels in the same genre.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Andyb999999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delia B, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, September 4, 2013
We are seeing a trend of people glad to see our hotel is located near several restaurants and right off of the interstate. We are glad to be so convenient, and that you found your room clean and up to your standards! We hope to be seeing you again if you are in the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, TN
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed August 25, 2013

I was pleasantly surprised by the HI Express in Mattoon. I usually stay at Hampton Inn, but was not impressed by the one in Mattoon based upon an earlier stay. The HI was clean, comfortable and quiet. It's also located right behind Cracker Barrel, so our dinner spot was within an easy walk.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank tudorguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delia B, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 26, 2013
We are glad that we were able to surprise you with a good stay! We do realize there are other lodging choices in Mattoon and we are glad that we left a good impression! We hope you stay with us again and enjoy the location and our quiet rooms!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
134 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed August 21, 2013

Had a very nice experience with this HIE. The staff was very helpful with a billing error and took care of it immediately without any fuss. Room and bathroom was spacious. Microwave/refrig. provided. Free WiFi - but no USB port. Nice amenities of shampoo, conditioner and 2 soaps. Hair dryer provided. Also, iron/ironing board. The walls are a bit thin and conversation could be heard next door. Would recommend to hotel that when it isn't to capacity, an empty room be left on either side. Also, recommend families all to one floor, business patrons on another. Would stay here again.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Semomu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delia B, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 23, 2013
Thank you for the good review and we are glad we were able to accommodate you! We are always happy to hear good feedback. We have just recently finished putting mini refrigerators and microwaves in every room and are excited to finally offer that. We are glad you were able to utilize your free internet as well! Hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Mattoon

Property: Holiday Inn Express Hotel & Suites Mattoon
Address: 121 Swords Dr, Mattoon, IL 61938-9758
Phone Number:
Location: United States > Illinois > Mattoon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mattoon
#4 Business Hotel in Mattoon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mattoon 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
New hotel in Mattoon, Illinois boasts excellent facilities! Welcome to the new Holiday Inn Express Hotel & Suites in Mattoon near Lake Land College and Eastern Illinois University. Our Mattoon, IL hotel is the perfect choice for both corporate and leisure travelers. Families looking for lodging in Mattoon, Illinois will not be disappointed by our hotel, located just off I-57 between Effingham and Champaign. We offer you close proximity to many local attractions, including the Lincoln Log Cabin State Historic Site, Fox Ridge State Park and the Douglas-Hart Nature Center. Other nearby activities include Lake Mattoon, the Rockome Gardens and shopping at the Tanger Outlet Mall. Business travelers will be impressed by the convenience of our Mattoon, IL accommodations. Situated in a suburban area of Mattoon, Illinois, the hotel is close to several companies, including RR Donnelley, Mediacom, Lender's Bagel Company and the Sarah Bush Lincoln Medical Center. In addition, we provide a business center with a fax machine, printer, copier, a public computer and free high-speed, wired and wireless Internet access, so you can stay in touch. While staying in Illinois, you can enjoy our choice hotel amenities, which include a 24-hour fitness center, a heated indoor pool, spa and a complimentary hot breakfast bar. Book your reservation now to enjoy our great Mattoon, IL hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Mattoon
Holiday Inn Express Mattoon
Mattoon Holiday Inn

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