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“Awesome Breakfast Attendant” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Mattoon

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Holiday Inn Express Hotel & Suites Mattoon
Ranked #4 of 9 Hotels in Mattoon
Certificate of Excellence
Portage, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Awesome Breakfast Attendant”
5 of 5 stars Reviewed August 21, 2012

Arlene, the breakfast attendant, was the highlight of our stay. She kept the area spotless while serving coffee and greeting the guests, refilled food items while helping children make their pancakes. Yes, the ladies who checked us in and out were very friendly. Our room was spotless. But, in the morning Arlene was the one who started our day with her friendliness. She was awesome. In fact, she is the best breakfast attendant we have had in all the years we have traveled. We hope the management realizes what a treasure they have in Arlene.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Joan I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 27, 2012
Dear Valued Guest,

Thank you so much for your kinds words about our staff! We really appreciate you taking the time to share your experience with us. We are very aware that Arlene goes above and beyond to make sure the guest have the best overall experience. She is a very valuable member of our staff and we are grateful to have her. We are very happy to hear that you had a great stay with us and hope we will see you again soon.

Stephanie Packer
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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142 reviews from our community

Traveler rating
    91
    33
    10
    4
    4
See reviews for
47
28
4
45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Any
English first
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 9, 2012

Nice accommodation and very pet friendly. A pet smart store is right across the grassy field. We had a fantastic stay at this hotel. Highly recommend if you have a pet with you. Easy access off the I-57 highway.

  • Stayed August 2012
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Kathysjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 27, 2012
Dear Valued Guest,

Thank you for taking the time to leave your comments. We are really we were able to accomadate you and your pet and hope to see you again soon.


Thank you
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Island, Nebraska
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed August 7, 2012

This was my first and last visit to this property. I had no expection of having any issues based on the online reviews and pictures. Upon arrival, the first room I went into had a foul odor. I switched to another room and at first it seemed to be satisfactory until I turned on the AC unit. I determined this also was why the first room smelled so bad. The air from the AC unit was appauling. The filter was clean but the interior of the unit was filty with possible mildew and mold growth. If you have any breathing issues - good luck staying here - you may want to bring your own oxygen tank. I also e-mailed the manager advising her of the issues experienced during my stay. As of this review, no response.......

Room Tip: Inspect your room prior to checking in.
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  • Stayed August 2012, traveled on business
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank TodaysReview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 10, 2012
Dear valued guest,

We appreciate your feedback on your stay at our hotel. We are very sorry you are not satisfied with your stay. We do have our air conditioning units cleaned on a regular rotating basis. We rent those particular rooms on a nightly bases and had not received any other complaints. The front desk did note the complaints and we had these units serviced the very next day. We appreciate you letting us know about this matter. We do strive for each guest to have a great stay with us and we apologize that your stay did not meet your expectations.

Sincerely,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayne
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 2, 2012

Stayed at HIE one night. Very clean. Good bed and great shower. Very friendly staff. Good breakfast. The hotel's decor is very tasteful and cheerful. I would always stay here as long as the cleanliness and service remain as it is now. Would highly recommend.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank StoryWayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 10, 2012
Dear valued guest,

Thank you so much for your kind words about our hotel. We appreciate you recommending our property and are very pleased to hear you enjoyed your stay. We hope to see you again soon.

Thank you,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Illinois
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 5, 2012

only had a suite left and would not give me a regular room price, even though I am gold member. other HI have done it. good contintal breakfast. loud a/c. staff was nice and it is close to highway.

  • Stayed July 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank gabefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 6, 2012
Dear valued guest,

I would like to thank you for taking the time to leave your feedback. We do appreciate you being a gold priority club member and we do offer free upgrades, however per priority club standards we are only obligated to upgrade platinum members. We will generally upgrade a gold members when plenty of rooms are available. I would like to apologize for not meeting your expectations where this is concerned.

Sincerely,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mukwonago, Wisconsin
Level Contributor
51 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed June 15, 2012

Stayed here one night on our way to Florida. Very clean and modern. Beds were comfy and shower was great..We took our dog. Dog fee is very reasonable. Breakfast was the usual HIE fare. Nothing to brag about, but okay. Would highly recommend this hotel.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Muktown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, June 20, 2012
Dear Valued Guest,

Thank for recommending our hotel we greatly appreciate it. We take pride in the cleanliness and appearance of our property. We hope you and your dog will stay with us again on your way back through.

Sincerely
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 8, 2012

Spent many, many nights here. The staff is always friendly and willing to do anything to keep you happy. The rooms are very clean and comfortable. The lobby is bright and cheery, as is the breakfast/lounge area. I recommend this over any other hotel in Mattoon.

  • Stayed May 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 6, 2012
Dear valued guest,

Thank you for being a loyal guest at our hotel. I would also like to thank you for your kind words about our hotel and staff. We take great pride in providing our guest with the best overall experience possible. We will be looking forward to your next stay.

Sincerely,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Mattoon

Property: Holiday Inn Express Hotel & Suites Mattoon
Address: 121 Swords Dr, Mattoon, IL 61938-9758
Phone Number:
Location: United States > Illinois > Mattoon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mattoon
#4 Business Hotel in Mattoon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mattoon 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
New hotel in Mattoon, Illinois boasts excellent facilities! Welcome to the new Holiday Inn Express Hotel & Suites in Mattoon near Lake Land College and Eastern Illinois University. Our Mattoon, IL hotel is the perfect choice for both corporate and leisure travelers. Families looking for lodging in Mattoon, Illinois will not be disappointed by our hotel, located just off I-57 between Effingham and Champaign. We offer you close proximity to many local attractions, including the Lincoln Log Cabin State Historic Site, Fox Ridge State Park and the Douglas-Hart Nature Center. Other nearby activities include Lake Mattoon, the Rockome Gardens and shopping at the Tanger Outlet Mall. Business travelers will be impressed by the convenience of our Mattoon, IL accommodations. Situated in a suburban area of Mattoon, Illinois, the hotel is close to several companies, including RR Donnelley, Mediacom, Lender's Bagel Company and the Sarah Bush Lincoln Medical Center. In addition, we provide a business center with a fax machine, printer, copier, a public computer and free high-speed, wired and wireless Internet access, so you can stay in touch. While staying in Illinois, you can enjoy our choice hotel amenities, which include a 24-hour fitness center, a heated indoor pool, spa and a complimentary hot breakfast bar. Book your reservation now to enjoy our great Mattoon, IL hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Mattoon
Holiday Inn Express Mattoon
Mattoon Holiday Inn

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