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“Wonderful Hotel” 5 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Mattoon

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Holiday Inn Express Hotel & Suites Mattoon
Ranked #5 of 9 Hotels in Mattoon
Certificate of Excellence
Wayne
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Hotel”
5 of 5 bubbles Reviewed August 2, 2012

Stayed at HIE one night. Very clean. Good bed and great shower. Very friendly staff. Good breakfast. The hotel's decor is very tasteful and cheerful. I would always stay here as long as the cleanliness and service remain as it is now. Would highly recommend.

  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StoryWayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 10, 2012
Dear valued guest,

Thank you so much for your kind words about our hotel. We appreciate you recommending our property and are very pleased to hear you enjoyed your stay. We hope to see you again soon.

Thank you,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

145 reviews from our community

Traveler rating
    91
    35
    10
    5
    4
See reviews for
49
29
4
45
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • Any
English first
Geneva, Illinois
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 5, 2012

only had a suite left and would not give me a regular room price, even though I am gold member. other HI have done it. good contintal breakfast. loud a/c. staff was nice and it is close to highway.

  • Stayed July 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gabefamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 6, 2012
Dear valued guest,

I would like to thank you for taking the time to leave your feedback. We do appreciate you being a gold priority club member and we do offer free upgrades, however per priority club standards we are only obligated to upgrade platinum members. We will generally upgrade a gold members when plenty of rooms are available. I would like to apologize for not meeting your expectations where this is concerned.

Sincerely,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mukwonago, Wisconsin
Level Contributor
50 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed June 15, 2012

Stayed here one night on our way to Florida. Very clean and modern. Beds were comfy and shower was great..We took our dog. Dog fee is very reasonable. Breakfast was the usual HIE fare. Nothing to brag about, but okay. Would highly recommend this hotel.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Muktown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, June 20, 2012
Dear Valued Guest,

Thank for recommending our hotel we greatly appreciate it. We take pride in the cleanliness and appearance of our property. We hope you and your dog will stay with us again on your way back through.

Sincerely
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed June 8, 2012

Spent many, many nights here. The staff is always friendly and willing to do anything to keep you happy. The rooms are very clean and comfortable. The lobby is bright and cheery, as is the breakfast/lounge area. I recommend this over any other hotel in Mattoon.

  • Stayed May 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, August 6, 2012
Dear valued guest,

Thank you for being a loyal guest at our hotel. I would also like to thank you for your kind words about our hotel and staff. We take great pride in providing our guest with the best overall experience possible. We will be looking forward to your next stay.

Sincerely,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hoover, Alabama
Level Contributor
133 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed June 5, 2012

Everything I expected in a Holiday Inn. Great location right off the freeway. Rooms were clean, modern and comfortable. Staff was very nice.

  • Stayed November 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Jim21W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, June 20, 2012
Dear Valued Guest,

I am so pleased that we met your expectations! We value your opinion and are glad that you took the time to leave your feedback. We hope we will see you again on your next trip through Mattoon.

Sincerley
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
1 review
5 of 5 bubbles Reviewed June 2, 2012

The staff at the HI Express in Mattoon are very friendly and helpful. The rooms are clean and the daily breakfast was nice. It was also in a great location.

  • Stayed May 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Regina E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, June 20, 2012
Dear Valued Guest,

Thank you for telling us about your stay! I am very pleased to hear your positive remarks. Our goal is to give our guest the best experience possible and we look to seeing you again.


Sincerely,
Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peoria, Illinois
Level Contributor
3 reviews
5 of 5 bubbles Reviewed May 31, 2012

The staff at the HI Express in Mattoon, IL is very friendly and helpful. They went above and beyond during our 2 night stay. The rooms are clean and the daily breakfast is excellent.

  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Candice1989
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie P, Manager at Holiday Inn Express Hotel & Suites Mattoon, responded to this review, June 8, 2012
Dear valued guest,

Thank you for telling us about your stay! It sounds like you had the experience we strive to achieve with all our guest. I am glad you left our hotel feeling like our staff went above and beyond for your.
Thank you for telling us about your stay.


Stephanie Packer
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Mattoon

Property: Holiday Inn Express Hotel & Suites Mattoon
Address: 121 Swords Drive, Mattoon, IL 61938
Phone Number:
Location: United States > Illinois > Mattoon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Mattoon
#4 Business Hotel in Mattoon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Mattoon 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
New hotel in Mattoon, Illinois boasts excellent facilities! Welcome to the new Holiday Inn Express Hotel & Suites in Mattoon near Lake Land College and Eastern Illinois University. Our Mattoon, IL hotel is the perfect choice for both corporate and leisure travelers. Families looking for lodging in Mattoon, Illinois will not be disappointed by our hotel, located just off I-57 between Effingham and Champaign. We offer you close proximity to many local attractions, including the Lincoln Log Cabin State Historic Site, Fox Ridge State Park and the Douglas-Hart Nature Center. Other nearby activities include Lake Mattoon, the Rockome Gardens and shopping at the Tanger Outlet Mall. Business travelers will be impressed by the convenience of our Mattoon, IL accommodations. Situated in a suburban area of Mattoon, Illinois, the hotel is close to several companies, including RR Donnelley, Mediacom, Lender's Bagel Company and the Sarah Bush Lincoln Medical Center. In addition, we provide a business center with a fax machine, printer, copier, a public computer and free high-speed, wired and wireless Internet access, so you can stay in touch. While staying in Illinois, you can enjoy our choice hotel amenities, which include a 24-hour fitness center, a heated indoor pool, spa and a complimentary hot breakfast bar. Book your reservation now to enjoy our great Mattoon, IL hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Mattoon
Holiday Inn Express Mattoon
Mattoon Holiday Inn

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