My baseball team had a tournament in Mattoon and we chose this hotel because of our past history with Holiday inn express hotels. This hotel is fairly clean with a very small pool so if you have a large group beware of this. Due to weather we were not able to play all of our schedule games and did not need to stay the second night. At 2:15pm I made the front staff aware of this and advised them I would like to check out. I fully expected to pay a late check out fee of some sort. I was advised that I would still have to pay the full $92 room rate. I informed the staff member of the policy made avalible on the web site that says cancellations must be made by 6pm. She said " I don't know what the web site says I just know what my manager says to tell people." After requesting to see this policy in writing I was told it could not be provided. After a call to the manager I was given the "great" check out rate of $59. Way to work with the customer! My family and I travel alot to majior cities and this small town hotel staff is by far the worst I've ever been treated by a hotel. Our group has two travel baseball teams blocking about 25 rooms and we will never use this hotel again. In about 3 weeks we have another tourny and will be staying in Effingham.
- Official Description (provided by the hotel):
- New hotel in Mattoon, Illinois boasts excellent facilities! Welcome to the new Holiday Inn Express Hotel & Suites in Mattoon near Lake Land College and Eastern Illinois University. Our Mattoon, IL hotel is the perfect choice for both corporate and leisure travelers. Families looking for lodging in Mattoon, Illinois will not be disappointed by our hotel, located just off I-57 between Effingham and Champaign. We offer you close proximity to many local attractions, including the Lincoln Log Cabin State Historic Site, Fox Ridge State Park and the Douglas-Hart Nature Center. Other nearby activities include Lake Mattoon, the Rockome Gardens and shopping at the Tanger Outlet Mall. Business travelers will be impressed by the convenience of our Mattoon, IL accommodations. Situated in a suburban area of Mattoon, Illinois, the hotel is close to several companies, including RR Donnelley, Mediacom, Lender's Bagel Company and the Sarah Bush Lincoln Medical Center. In addition, we provide a business center with a fax machine, printer, copier, a public computer and free high-speed, wired and wireless Internet access, so you can stay in touch. While staying in Illinois, you can enjoy our choice hotel amenities, which include a 24-hour fitness center, a heated indoor pool, spa and a complimentary hot breakfast bar. Book your reservation now to enjoy our great Mattoon, IL hotel deals and rates. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Mattoon
- Holiday Inn Express Mattoon
- Mattoon Holiday Inn