I had a reservation for five days for a 2 bed Queen suite, upon arriving, I was told they only had a one bed king suite for 4 people. The desk clerk said we could have a lower rate for the entire stay if we took that room for the night, and the next morning we could get the room we were suppose to have, and we have the discount rate for the room, but when I went the next day to see about the room I was told that the clerk wasn't authorized to give me a discount rate, so if I got the room that I suppose to have gotten in the being I would have to pay the full rate. The clerk also lied and said the reason he gave the rate was because he had a line and just needed to get us away from the counter because I cursed him, which I never said a curse word and there was no one else waiting. That same clerk for some unknown reason baked cookies one night and about 11:30 in night the fire alarm went off and everyone had to leave the hotel due to him doing something he shouldn't have been doing. This was a very bad stay at this hotel.
- Official Description (provided by the hotel):
- Set just off of I-57, the Hampton Inn & Suites Chicago Southland - Matteson hotel in Matteson, IL is your perfect choice just outside of downtown Chicago. All hotel guests can take advantage of our free, hot breakfast buffet daily and 24-hour Suite Shop. Whether you're with us on business or for leisure, you'll enjoy our complimentary WiFi access throughout the hotel. Relax and unwind at our swimming pool, and stay fit in our fitness center. Bring all the comforts of home, we look forward to having you. ... more less
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- Also Known As:
- Hampton Inn And Suites Chicago Southland-Matteson
- Hampton Inn & Suites Chicago Southland-Matteson Hotel Matteson