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“Not Here !” 2 of 5 stars
Review of Quality Inn & Suites Marion

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Quality Inn & Suites Marion
Ranked #10 of 15 Hotels in Marion
Girard
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Not Here !”
2 of 5 stars Reviewed May 7, 2014

We stayed here in Jan 2014 while travelling back from visiting family in GA. My father and sister was with me, and we needed a room with a sleeper sofa or roll away bed. We found this location to be a terrible experience. The entire facility was dirty in my opinion, including the room. Housekeeping there leaves a lot to be desired. The place seemed dull and dingy. Everything thing needs updated.

The staff was friendly enough and the breakfast was typical of hotels, but the breakfast area seemed small and felt crowded.

I would not recommend this hotel to anyone.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, General Manager at Quality Inn & Suites Marion, responded to this review, May 12, 2014
On behalf of our entire team, I would like to apologize for not fully meeting your expectations. Your satisfaction is very important to us and we value all feedback from our guest, good or bad. It tells us what we are doing and where we need improvements. Please be assured that the issues you raised have been addressed to out team.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Amy R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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171 reviews from our community

Traveler rating
    63
    53
    26
    13
    16
See reviews for
62
43
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26
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Toulon
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 22, 2014 via mobile

We stop here everytime we are in the area. Clean. Friendly. Breakfast is great. Different nights they offer popcorn or cookies. Main reason we stay here is because the rooms are always clean!! It nice to have a Cracker Barrel next door, too.

  • Stayed April 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MickMinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, General Manager at Quality Inn & Suites Marion, responded to this review, April 23, 2014
Thank you so very much for your feedback on your most recent stay with us. We value all feedback from our guests, good or bad, I tells us what we are doing right and what we can do to make each stay for every guest a better one! We will share your feedback with our team as encouragement to continue great customer service to all.

Thanks,
Amy R.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pauls Valley, Oklahoma
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 13, 2014

We drove in from southern Oklahoma because my Father had passed away. We didn't make it here in time, we were tired and weary from the trip along with the grief of the passing of my Father. All of the staff from the desk that first night to house keeping, to our cooks in the morning for breakfast, up to our final desk clerk the morning we checked out. ALL WERE OUTSTANDING to us. The compassion that was showed to us by each employee was above and beyond it just being a job to them. We will never forget this stay. And when going back home we will always use this motel. Ours plans were to leave on that Monday but there had been an ice storm and then snow so we ended up staying yet another day. Again, everyone was just there for their guests. We appreciate you love and concern to us during this very hard time.

Room Tip: Right in front was a Cracker Barrel and to the side was a steak place and a gas station was next. T...
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Pastor02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, General Manager at Quality Inn & Suites Marion, responded to this review, March 17, 2014
We very much appreciate and value your feedback and will share it with our team. Your
review will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Amy Rogers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Krung Thep, Thailand
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 23, 2014

Price was good - Check Charged me $ 10 a night for the Room I requested was a the only negative (I always stay on 2nd floor facing the parking lot ) . The bed was comfortable and the stay was good . The only surprise was the price increase. I was tired from a 11 hour drive from Texas Just wanted to rest

Room Tip: Stand you ground on the reservation price you made
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  • Stayed February 2014, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, General Manager at Quality Inn & Suites Marion, responded to this review, February 25, 2014
Thank you so much for your feedback. We will share this information with our team to insure we continue and improve in customer satisfaction. Please except my sincere apology on the billing issue, and next time you are in the area, stop by and we'll make sure to correct that problem.

Thanks again!
Amy
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Wisconsin
Level Contributor
150 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed February 3, 2014

This was supposed to be a suite...it was just a room with a recliner. There was a desk and uncomfortable desk chair. It was clean and beds comfortable. Funishings old and worn. Breakfast was very good and extensive for a hotel.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ednat7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, General Manager at Quality Inn & Suites Marion, responded to this review, February 5, 2014
Hello,

Thank you for your feedback! It is greatly appreciated and will be shared with the staff.

Thank you,
Amy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belleville, Illinois
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 7, 2014

We have stayed here before and been quite satisfied. The employees are just the best, from Matt at the desk to the young lady at their really good Breakfast bar. However this time I must admit the place has really gone downhill. The furnishing in our room were old and shabby. The recliner upholstery was really dirty so I covered it with a throw and used it that way. Beds and pillows are just okay. My blanket had not been laundered and had what appeared to be food on it. Room was just overall not quite clean and needed some TLC. Bathroom was clean but here again, furnishings were old and worn. When we left just for the day, they did not tend to the room at all. When I requested they do so the next day, it was only partially done. This hotel is used to be the best for the money but I can't say at the anymore. We might have been happier to have paid more and had better accommodations. Used to be a really great place to stay. I wish they would do an overhaul of the place because it used to be very nice.

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank MINIdriver07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, General Manager at Quality Inn & Suites Marion, responded to this review, January 9, 2014
On behalf of our entire team, I would like to apologize for not fully meeting your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We are starting some updating to the hotel this year, and do hope it will make some improvement to satisfy the guest's experience.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Amy Rogers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 31, 2013 via mobile

First off, we only stayed here because my mother-in-law offered to pay for the Quality Inn, during a visit with relatives for a funeral. In general, the room decor was dated and the furnishings were in a very used state. My husband remarked I was going to need to use toilet paper for the seat. I immediately saw why, as the seat was so beat up there would be no way to clean it thoroughly. That night as I crawled into bed I noticed a large PILL on the floor from a previous guest as well as some type of ? MOLD on the bed skirt. The next morning we had ANTS all over the bathroom sink and nightstand despite the fact we had no food in the room. In addition, the breakfast area was very small and had bad flow, however, the breakfast itself was not bad. As an aside, another relative was staying in a room across from ours, and the next morning they discovered a RAT in their room. Needless to say, they left immediately. In summation, I would HIGHLY recommend passing on this hotel.

  • Stayed December 2013
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Robbbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality I, General Manager at Quality Inn & Suites Marion, responded to this review, January 9, 2014
On behalf of our entire team, I would like to apologize for not fully meeting your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Sincerely,

Amy Rogers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Inn & Suites Marion

Property: Quality Inn & Suites Marion
Address: 2600 W Main St, Marion, IL 62959-4931
Phone Number:
Location: United States > Illinois > Marion
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 15 Hotels in Marion
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites Marion 2*
Number of rooms: 121
Official Description (provided by the hotel):
With its convenient location, the Quality Inn & Suites hotel in Marion provides superior accommodations for business and leisure travelers. Cracker Barrel Old Country Store and 20's Hideout Steakhouse & Bar restaurants are right next to the hotel. This Marion, IL hotel is close to a variety of nearby recreation areas including Crab Orchard National Wildlife Refuge, Shawnee National Forest, Lake of Egypt, Little Grassy Lake, Devil's Kitchen Lake, Rend Lake, Giant City State Park, Garden of the Gods wilderness area and Ferne Clyffe State Park.Outdoor enthusiasts will enjoy boating, skiing, fishing, horseback riding, hunting, camping, hiking and walking in the surrounding area. Located in the heart of southern Illinois, the hotel is near many of the region's major employers, including Aisin and Marion Pepsi-Cola Bottling Company.Southern Illinois University and John A. Logan College are a short drive away. ... more   less 
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Also Known As:
Quality Inn And Suites Marion
Quality Inn & Suites Marion Hotel Marion
Comfort Inn Marion
Marion Comfort Inn

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