We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rooms not clean!!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Sonesta ES Suites Chicago - Lombard
Ranked #5 of 10 Hotels in Lombard
Certificate of Excellence
Reviewed September 23, 2013

We stayed here for two nights to get out if the downtown and traffic madness. There is a nice mall nearby and a few Iptions for food nearby. This is a mostly residential neighborhood. The property is mostly quiet. The room had 2 stories and appeared clean, but upon inspection, we noticed hairs on our sheets and dirty glasses. The final straw for us was when we were packing to leave we did the obligatory check under the bed my 12 year old son pulled out a white plastic cutting board with what appeared to be marijuana remnants. Fuming, and with a confirmation that cleaning wasn't fine properly, we approached the front office manager who appeared unkempt herself, made excuse after excuse as to how that could've gotten there and even insinuated that we had placed it there!! Would Never stay again.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Kerrijohnson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, General Manager at Sonesta ES Suites Chicago - Lombard, responded to this reviewResponded September 30, 2013

Thank you for your review of the Lombard Residence Inn. We have followed up with housekeeping to ensure these issues do not occure to any guest staying at the hotel as you and your family had experienced. We do have a nice location as you shared with many great places to visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (188)
Traveler rating
Traveler type
Time of year
Language

124 - 130 of 188 reviews

Reviewed September 21, 2013

Hi, my names is Colleen Stewart, I went to Resident Inn Marriot in Chicago Lomard Il yesterday September 20, 2013 for a 24hr getaway me and my boyfriend firefighter (Stephen Mcnabb) as we were Checking Inn Chris & ordell Bank welcome us aboard. Secondly, Chris gave us firefighter discount for nine dollars less than original reservation price for $89 dollars a night with a complementary bag of goodies,free delicious complementary breakfast, kitchen net with stainless steal appliances and Wifi. The Marriot Resident Inn in Chicago Lombard on 2001 S. Highland is were you wanna be at closer to Yorktown mall,great restaurant, AMC/IMAX Theater. Stephen McNabb & I was so impressed with the service Odell Bank ( Assistant General Manager) & Chris We received at the front desk & over telephone this two gentlemen's made us feel so welcome and my honey wanna come back already! Again Thank You both ordell banks & Chris keep up the good work!!

Room Tip: Yes...select a room with fireplace & kitchen net.
See more room tips
  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Colleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, General Manager at Sonesta ES Suites Chicago - Lombard, responded to this reviewResponded September 30, 2013

Thank you for your review of the Lombard Residence Inn. We have a great staff that take pride in taking care of each guest. We hope to see you again the next time you travel to the Lombard area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2013

We stayed 3 days, with two active medium sized dogs. The dogs were well accepted and accommodated. The separation between units minimized barking and anxiety (canine or human) due to neighbors. There were adequate places to exercise the dogs. The rooms and grounds were well maintained, clean, and odor-free. Staff was competent and friendly. Breakfast and (some evenings) an afternoon/evening meal were not gourmet but were appetizing and more than adequate. We would definitely recommend this hotel, whether you need a pet-friendly room or not.

Room Tip: The two bedroom have one king bed in a separate (closed) bedroom, and a somewhat smaller bed in a lo...
See more room tips
  • Stayed: September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, General Manager at Sonesta ES Suites Chicago - Lombard, responded to this reviewResponded September 16, 2013

Thank you for your kind review of the Lombard Residence Inn. We do enjoy catering to our travelers with pets when visiting the Lombard area. We hope to see you again on your next trip!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 4, 2013

We stayed for the whole month of August 2013, for sending our daughter to Wheaton College IL. The room is equipped with small pantry like microwave, stove, oven and dishwasher, very useful indeed! The hotel has small basket ball court, swimming pool and gym for exercise. Good location, surrounded by many shopping centers in York Town, Butterfield Road, Oak Brook etc. All staffs were friendly, after 1 week stay they greeted us by name.

Room Tip: Try to get room as far as from the fire station on Highland Ave ^_^
See more room tips
  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TheSusilos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, General Manager at Sonesta ES Suites Chicago - Lombard, responded to this reviewResponded September 6, 2013

Thank you for your review of the Lombard Residence Inn. We do have a great location with many restaurants in the area and great shopping. The Fire Department accross the street is very kind to not sound the sirens on the trucks in the evenings until they are a block from the hotel. We hope to see you the next time you are in the Lombard area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

NIce for extended stays. Only thing I wish could be changed is there is no privacy in the sleeping areas. The Master bed is open to the living room and front door and the second bed is in a loft area, with only a partial wall that overlooks the living room. No doors for quiet and privacy. Front desk was helpful and friendly as was the staff working the breakfast. Also, appreciated that the hotel was dog-friendly.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kkbkk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, General Manager at Sonesta ES Suites Chicago - Lombard, responded to this reviewResponded August 29, 2013

Thank you for your review of the Lombard Residence Inn. Our large rooms do all have loft's with open space and a full kitchen on the main floor. Our two bedrooms do have a private king size bedroom on the main floor. We hope to see you the next time you visit the Lombard area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 27, 2013 via mobile

Marriott hotels regardless of what property never disappoints. They have a standard others need to match. This Residence Inn was exceptional and more. The front desk was outstanding meeting any of our requests. Will definitely be back. The location off of I-88 was great and only a couple miles from Metra station.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank solotraveler120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, General Manager at Sonesta ES Suites Chicago - Lombard, responded to this reviewResponded August 29, 2013

Thank you for your review of the Lombard Residence Inn. We are glad the location right off the highway worked for your visit to Lombard. We are in a great location with many attractions in all directions. We hope to see you again the next time you are visiting the Lombard area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

We were in the area for our son's wedding and spent four nights at this hotel. The accommodations were extremely comfortable - full size refrigerator, dishwasher, garbage disposal, appliances, dishes and silverware. Everything we needed. There was plenty of closet space and the bed was very comfortable. The hotel is pet-friendly and it was especially easy to take our dog outside from our own private patio door or the room front door.

The front desk staff was extremely courteous and helpful. We were provided all the information and directions we needed. Breakfast was hearty with many choices both hot and cold and very adequate seating, including the outdoor patio which we enjoyed since the weather was pleasant.

The location is very convenient with easy on/off freeways and close to shopping.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lynne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management36280, General Manager at Sonesta ES Suites Chicago - Lombard, responded to this reviewResponded August 19, 2013

Thank you for your review of the Lombard Residence Inn. We enjoy taking care of your family and friends for this special occasion. We hope to see you again the next time you are visiting the Lombard area.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Lombard hotels
0.8 mi away
Hyatt Place Chicago/Lombard
0.5 mi away
The Westin Lombard Yorktown Center
0.9 mi away
Embassy Suites by Hilton Chicago Lombard Oak Brook
Show Prices
Show Prices
Show Prices
0.1 mi away
SureStay Plus Hotel by Best Western Chicago Lombard
0.3 mi away
TownePlace Suites Chicago Lombard
4.2 mi away
Comfort Suites Lombard
Comfort Suites Lombard
#7 of 10 in Lombard
98 reviews
Show Prices
Show Prices
Show Prices

Been to Sonesta ES Suites Chicago - Lombard? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sonesta ES Suites Chicago - Lombard

Address: 2001 S Highland Ave, Lombard, IL 60148-4995 (Formerly Residence Inn Chicago Lombard)
Phone Number:
Location: United States > Illinois > DuPage County > Lombard
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Lombard
Price Range: $104 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sonesta ES Suites Chicago - Lombard 3*
Number of rooms: 144
Official Description (provided by the hotel):
The recently updated Sonesta ES Suites Chicago - Lombard is a TripAdvisor Certificate of Excellence winner. Complimentary breakfast buffet and end it at our free evening social (Tuesday - Thursday). You will appreciate quick connections with our free WiFi and complimentary shuttle service within 5 miles of the hotel. Enjoy the thoughtfully designed suites perfect for an extended stay with HD television, fireplaces, full kitchens featuring stainless steel appliances, and large living areas. Located 1 mile from Yorktown Center and 4 miles from Oak Brook, we are conveniently located for leisure or after you take care of business at the Highland Business District less than 2 miles away. Our all suite hotel provides easy freeway and Metra access which gives you the chance to explore downtown Chicago just 20 miles away. After a long day, relax and take a swim in our seasonal outdoor pool, or enjoy our exclusive sports court. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Marriott, getaroom.com, Priceline, Travelocity, Orbitz, Cancelon, HotelQuickly, TripOnline SA and Evoline ltd so you can book your Sonesta ES Suites Chicago - Lombard reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn Chicago Lombard Hotel Lombard
Residence Inn Lombard
Lombard Residence Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing