We stayed at this hotel for amy sons baseball tourney last month. Our group had over 10 rooms
rented for 3 nights. The hotel staff was rather rude and unprofessional on multiple occasions. I expressed my concerns to the staff after leaving the establishment. I was re-assured by management that my experience was an isolated case and they apologized for the hassle. The manager offered a complimetary night stay for my next trip however, I declined and she reimbursed me for one of our nights. Hotel room keys would not work properly and were told by staff that they were "old and needed to be replaced". The management was great - too bad the customer service from the front desk was not the same. No fridges or microwaves in rooms either. The best thing about this hotel is the breakfast buffet in the restaraunt -pricey but worth it.
- Official Description (provided by the hotel):
- Our award winning hotel will surpass your expectations, welcome to the Hilton Lisle/Naperville hotel. Located among Naperville hotels near Chicago, we're positioned just steps from several major corporation offices. Guests can swim laps all year round in our indoor pool, unwind in our whirlpool spa, and stay fit in our fully equipped fitness center. We offer complimentary shuttle bus service to local businesses, and feature an executive floor with executive lounge access. Also featured on property is the local favorite, Allgauer's restaurant. We can accommodate groups/meetings from 10 to 360 people in our flexible event space, perfect for weddings, social, and business events. ... more less
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- Also Known As:
- Hilton Lisle / Naperville Hotel Lisle
- Lisle Hilton Hotel