I was booked at the Hyatt Lisle while in the area for a lecture series. Arrangements were made for a suite type room with a king bed, separate sitting area and workspace. The room was direct billed to the organization that invited me to speak, but the records seemed to indicate that the room was priced at $114, which included a full breakfast for each day of my stay.
The hotel exterior was clean, in good repair and there was plenty of parking on-site. Check-in was prompt and polite with the clerk inquring twice as to whether I needed any directions or local information.
I found the room to be spotless and well appointed. No evidence of wear was noted on any furnishing. The bed was typical for the Hyatt line with high thread count sheets and abundant pillows. I did not encounter any of the noise issues that were addressed by previous reviewers.
During my stay I used the laundry valet. The clothing was returned at the exact time promised and the service was excellent.
Food was very good both at the restuarant and in the banquet/convention areas of the property. Service was excellent in these areas as well. I did note an unusual amount of cigarette smoke in the dining room. This originated from the nearby bar area which is not separated by walls or ventilation systems. Management should address this issue by constructing walls around the bar. It may change the ambiance/lobby appearance, but it should happen.
During check-out the clerk noticed that my stay was direct billed and thus not eligible for Gold Passport points. She was able to provide a bonus reward of 3,000 points for my stay, in spite of the fact that the only eligible charges I had was for laundry service. This was a great, customer-focused effort that one rarely finds.
By my experience, this is a well-run property with great service. If the situation called for it I would not hesitate to stay here in the future.
- Official Description (provided by the hotel):
- 317 suite-sized guestrooms have a queen size sofa sleeper. 20 meeting rooms including 5 panorama conference rooms and an executive boardroom, ballroom, and pavillion. Located 26 miles from downtown Chicago and conveniently located near both O'Hare and Midway Airports. ... more less
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- Also Known As:
- Hyatt Lisle Hotel Lisle
- Lisle Hyatt