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“Very nice”

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Hyatt Regency Lisle near Naperville
Ranked #2 of 4 Hotels in Lisle
Reviewed January 2, 2014

Stayed there New Year's Eve. Hotel was full as there were many New Year's Eve parties going on but the staff was still very quick, polite and attentive. It was snowing out (typical for Chicago, lol) and the sidewalk out front, where passengers disembark from their cars, was snow covered and VERY slippery! Both my husband and myself almost landed on our bottoms! It had been shoveled at some point but there was no one working to keep it clear (even though it was under a parking overhang) and no de-icer was put down. Quite dangerous! Same situation the following morning. Sidewalks and parking lot VERY slippery and not plowed/shoveled.
We had a room with one king bed and it was quite nice, with a separate sitting area. The room was a bit on the small side, compared to other Hyatts we have stayed at, but they made good use of the space they had. The housecleaning staff needed to up their game a bit though. When we arrived one of the drawers had a bunch of stuff in it from the last occupant, and the garbage can in the bathroom (in the cupboard for some reason?) still had trash in it.
Lobby is very nice with lots of chair/couches to lounge in. Huge Christmas tree was beautiful and added an elegant, seasonal touch. Fountain provided background noise to make conversations in the sitting area private. They had a bar and restaurant, which we did not visit, as the prices were typical hotel, ie insanely high, prices.
There was also a pool, jacuzzi, and fitness room which we also didn't use but looked nice.
I see some of the comments mention it is near the Interstate but we did not have any problems with noise.

Room Tip: We had a king room on the 11th floor and it was quite nice, and also quiet. Rooms on a lower floor m...
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  • Stayed: December 2013, traveled as a couple
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Thank Wendy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amica B, Guest Services at Hyatt Regency Lisle near Naperville, responded to this reviewResponded January 14, 2014

Thank you for your review. We are pleased that you found our staff to be polite, efficient and professional. We are also glad that you found our rooms and amenities appealing. However, we are sorry to hear about how slippery the sidewalk was during your stay. Your right this is Chicago and it can definitely be hard to keep up with the pace of snowfall but we will work harder to keep it clear in the future. Please be assured that all of your feedback will be shared with appropriate staff in order for us to continue to improve. Thank you again! We look forward to seeing you again soon.

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660 - 666 of 898 reviews

Reviewed November 30, 2013

We stayed at the Hyatt Lisle for 2 nights over Thanksgiving. The lobby was nice but the minute we walked into our room I was appalled to see that the 2 "double" beds were actually somewhat roomy single beds that would clearly not be large enough to sleep 2 people. It looked like a college dorm room. When I called down to complain I was told that there were "Hyatt Grand" double beds. Clearly, I was supposed to understand that unlike normal double beds which comfortably sleep 2 people, Hyatt Grand double beds are small, subpar and only sleep two people who are pressed together like sardines and cannot move all night. Even the pillows are smaller than normal, probably because they hope people won't notice how narrow the bed is with smaller pillows on it. They are probably called "Hyatt Grand" pillows. This hotel appears to be for business people as the beds only sleep one person, you have to pay for Internet and acccess and breakfast and everything seems to be a la carte including the $4.00 bottles of water for sale in the room. The rooms have no refrigerators. But really the beds were what ruined our stay as I didn't get a good night's sleep the whole time. I ended up sharing a sofa bed with my daughter as sleeping in the double bed with my husband was impossible. The Hyatt website does not clearly explain that their beds only comfortably sleep one person. I definitely don't recommend this hotel and am pretty disappointed in Hyatt too.

  • Stayed: November 2013, traveled with family
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2  Thank ohiotraveler991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amica B, Guest Services at Hyatt Regency Lisle near Naperville, responded to this reviewResponded January 14, 2014

Thank you for taking the time to provide us your feedback. We are very disappointed to hear that you were not able to get a good night’s rest while staying with us. We sincerely apologize for not meeting your expectations. We will take a look at our website to see if there may be a better way to accurately describe the size of our double beds. We certainly appreciate all of your input regarding other areas of your stay, please be assured that your feedback will be shared with our staff in order for us to continue to improve. We hope that you will give us the opportunity to impress you in future stays.

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Reviewed November 17, 2013 via mobile

The staff is so nice and helpful for new visitors to Chicago! Informed us about the Metra to take into Chicago. My boyfriend had to travel for business but I tagged along and it's a nice place to stay for sure. It's about 2 minutes from the Metra station which the hotel provides a shuttle... The train ride into Chicago is about an hour.

Stayed: November 2013, traveled as a couple
Thank QtD13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amica B, Guest Relations Manager at Hyatt Regency Lisle near Naperville, responded to this reviewResponded November 20, 2013

Thank you for the excellent review! We certainly appreciate your business and would love to continue to impress you in your future stays!

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Reviewed November 16, 2013 via mobile

the location is not good, it is just near the high way, it is noisy.
the breakfast is good. the room is also quite ok.
there is a indoor swimming pool, but I do not have time to use it.
Weekend breakfast is too late. it starts only from 7:00am.

  • Stayed: October 2013
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Thank ping_f_zhang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amica B, Guest Relations Manager at Hyatt Regency Lisle near Naperville, responded to this reviewResponded November 20, 2013

Thank you for sharing your feedback concerning your recent stay with us. I am sorry that the sound from the nearby highway disrupted your stay. Please know that it is our goal to deliver great stays for each of our guests and truly apologize if we did not meet your expectations. Please be assured that your feedback will be shared with our staff in order for us to continue to improve.

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Reviewed November 10, 2013

I was really looking forward to my stay because I have stayed at other properties. The first night was okay but the second day the floor had not been vacuumed and the bathroom was not really cleaned.The staff was friendly, but you also want nice accommodations.

  • Stayed: November 2013, traveled on business
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Thank Edie757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amica B, Guest Relations Manager at Hyatt Regency Lisle near Naperville, responded to this reviewResponded November 20, 2013

Thank you for taking the time to leave a review. We are pleased that you found our staff to be friendly but we are very disappointed to hear of your dissatisfaction with the level of cleanliness in your guest room during your stay.It is our goal for your stay with us to be FLAWLESS. Please know that your feedback will be shared with the appropriate departments in order for us to continue to improve.

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Reviewed November 9, 2013

Its a standard business hotel.
But its a hyatt - so it has a certain upperscale feel to it. The bathrooms are a bit dated.
The rooms are very standard. But overall the staff is excellent.
And that makes the difference. I stay at a lot of hotels, and this one has a very high quality business feel.
So in a sense - it may not be the highest end hyatt, but the staff handles it as if it is.

Special note - the breakfast is great (off the menu). One of the few places I've seen cashews and macadamias - the best. Really great selection of nuts and dried fruits.The staff that handles the breakfast has a smile and is courteous. Great job.

Room Tip: Away from the highway
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  • Stayed: February 2013, traveled on business
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Thank Freq_Traveler_101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amica B, Guest Relations Manager at Hyatt Regency Lisle near Naperville, responded to this reviewResponded November 13, 2013

Thank you for taking the time to leave such a positive review. We are glad you enjoyed your stay and are looking forward to seeing you again soon.

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Reviewed November 5, 2013

We HAD to stay at this hotel becasue we were in a tournament and told we had to stay here. The rooms were no bigger than a motel 6 but we paid three times the amount it would have cost to stay at one of those. The breakfast buffet they provided for us was also dissappointing but I'm sure we paid atleast 20 bucks for breakfast - cost included in the room price of course. We checked out early - If we had stayed the 3 nights it would have cost us over 400.00 These rooms with the breakfast are not worth 130.00 per night.

  • Stayed: November 2013, traveled with family
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1  Thank Heidi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amica B, Guest Services at Hyatt Regency Lisle near Naperville, responded to this reviewResponded November 23, 2013

Thank you for taking the time to provide your feedback concerning your recent stay with us. We were very disappointed to hear of your dissatisfaction with pricing and the size of rooms. I am sorry that you encountered these issues but definitely appreciate the feedback. Thank you again for taking the time to make us aware of these issues.

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Additional Information about Hyatt Regency Lisle near Naperville

Address: 1400 Corporetum Dr, Lisle, IL 60532-1294
Location: United States > Illinois > DuPage County > Lisle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Lisle
Price Range: $94 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Regency Lisle near Naperville 3.5*
Number of rooms: 317
Official Description (provided by the hotel):
317 suite-sized guestrooms have a queen size sofa sleeper. 20 meeting rooms including 5 panorama conference rooms and an executive boardroom, ballroom, and pavillion. Located 26 miles from downtown Chicago and conveniently located near both O'Hare and Midway Airports. ... more   less 
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Also Known As:
Hyatt Lisle Hotel Lisle
Lisle Hyatt

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