My room was very clean and although some have commented about the awkward layout, I found it to be useful. The bed was comfortable and though a few things seemed a bit dated, the room was still nice. My complaint was the service I received during my stay. When I checked in, three people were working the front desk. There were no other customers around, yet no one could help me check in. I approached the gentleman in the center and he said that "She can help you check in, I'm not available right now." The next person I went to didn't even acknowledge me for a few minutes...again no one else around. Finally when I got checked in, I decided to order room service since it was late. When I tried to order room service I was told the menu in my book was outdated and that they would have to bring another one up. This took 20 minutes before I received the menu. I asked the gentleman who delivered the menu if I could just glance at it right now and order with him. He said that I could do that and would have to order through room service again. So I called again and only ordered a small side salad and a cup of fruit. It took another 20 minutes to receive my food. While I think the rooms are nice and worth the stay, the level of service is mediocre at best. With the convenient location, this has the potential to be a great hotel.
- Official Description (provided by the hotel):
- 317 suite-sized guestrooms have a queen size sofa sleeper. 20 meeting rooms including 5 panorama conference rooms and an executive boardroom, ballroom, and pavillion. Located 26 miles from downtown Chicago and conveniently located near both O'Hare and Midway Airports. ... more less
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- Also Known As:
- Hyatt Lisle Hotel Lisle
- Lisle Hyatt