First, I'll start with the good. We were celebrating our 10 year anniversary and ask for a panoramic room. The room layout was very nice with what could have been a beautiful view. (More on that in a minute). The bed was soft/large and the feather pillows were divine. The room was also very clean and had a modern look to it. Very spacious and quite too. Second, the restaurant food was tasty and one of the waiters, Gabriele, was A+! Attentive, friendly and all around great service. Other waiters/waitresses were helpful as well.
The hotel also sent a complimentary bottle of wine to our room. Thank you!
Back to the room - because we were celebrating our anniversary, we asked for a panoramic room with a view of the Arboretum. Instead we got a room with a view of car dealerships and the highway. When my husband asked to change rooms he was told by the front desk attendant that they were basically all the same. Ok, then you shouldn't advertise a beautiful tree topped view on the website photos if that's the case. Our room included free buffet breakfast each day and when I booked, I was told that we could order in-room breakfast as opposed to coming downstairs to the restaurant and that would be free as well. Upon arrival, we were told there would be a charge for in-room breakfast. Two MAJOR disappointments.
Second, I'm not sure what 4 star hotel charges for the bottled water that's in the room when you arrive but this one does. In-room wi-fi is also an additional charge and if you don't use that but go to the lobby business center, there is a charge for that as well. Nickle and dime anyone? Speaking of charges, we were charged a daily $20 incidentals fee that wasn’t disclosed upon check in. This charge is just a pending hold but it would have been nice to have been told about it up front.
All in all, this could have been an overall great experience but its the little things (and in our case, the disappointing room view and falsehood about the breakfast) that made all the difference.
- Official Description (provided by the hotel):
- 317 suite-sized guestrooms have a queen size sofa sleeper. 20 meeting rooms including 5 panorama conference rooms and an executive boardroom, ballroom, and pavillion. Located 26 miles from downtown Chicago and conveniently located near both O'Hare and Midway Airports. ... more less
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- Also Known As:
- Hyatt Lisle Hotel Lisle
- Lisle Hyatt