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“excellent accomodation”

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Extended Stay America - Chicago - Lisle
Ranked #4 of 4 Hotels in Lisle
Reviewed July 8, 2013

we had a 3 day stay at the Extended stay and overall it was excellent. very nice staff, excellent room, free wireless internet, free breakfast, very convenient location. we were able to upgrade the bed to king size for just few bucks more.

  • Stayed: July 2013, traveled with family
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Thank prashobv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Chicago - Lisle, responded to this reviewResponded July 10, 2013

Thank you for taking the time to write a review of your stay. We look forward to seeing you in the future, should your travels bring you back to our area!

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63 - 69 of 78 reviews

Reviewed May 15, 2013

Been here couple of times and always clean, amazing staff, accessible, right on the highway. Always look for it when in town. Rooms always ready and front desk always ready to help. No pool or fitness center. Non smoking in all hotel.

Room Tip: all rooms are great
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  • Stayed: May 2013, traveled on business
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Thank Fernando F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Lisle, responded to this reviewResponded May 21, 2013

Fernando - Thank you again for your review. It is great to hear that you thought our staff was amazing. It is also wonderful to know that we provided you with a clean, comfortable room in a convenient location. I did read that you would have liked us to have a pool and a fitness center onsite. Please know, this is something we are trying to offer by partnering with local businesses in the area.

Once again, thanks for taking the time to complete the review and we look forward to seeing you in the future.

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Reviewed May 2, 2013

I have stayed here for an extended period, and am very satisfied with the facilities, and how close they are to a variety of attractions, as well as convenience of grocery, gasoline, highways, etc. The staff is very friendly and helpful at all times. The facility is well kept, and they do their best to provide upkeep with minimal inconvenience to those staying there. I would gladly recommend this hotel to anyone staying in the area.

  • Stayed: April 2013, traveled solo
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Thank Barb_R_IL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Lisle, responded to this reviewResponded May 3, 2013

Barb - Thank you so much for posting a review of our property. It's great to hear that you were so satisfied with our hotel as well as how convenient the location is to other establishments in the area.

Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

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Reviewed January 8, 2013

Clean enough. Cheap. Daily or weekly rates. Right off the highway. Cheap. No pool. Close to local attractions naperville wheaton downers grove lombard ect. Great if you are relocating or new to the area and have not found a place yet. Room was ready when i arrived.

Room Tip: Call Jack Straw's Pizza and get a Belushi Manburger delivered with cheese bacon gyros meat and a...
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  • Stayed: January 2013, traveled solo
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Thank Walter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HM-ESA, Manager at Extended Stay America - Chicago - Lisle, responded to this reviewResponded January 11, 2013

Thank you for taking the time to write a review of your stay. It's great to hear that your room was clean and ready when you arrived. I'm glad you were able to enjoy the area restaurants, and they delivered right to your room! Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.

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Reviewed September 20, 2012

I have stayed here several times when visiting family. It has been consistently good. Staff and guests have been pleasant. Desk is always instantly helpful. My rooms have always been big, quiet and clean. Unlike the other reviewers my room has always been ready - but I probably arrive after 2 or 3. This is an extended stay place so part of the deal is you do not have daily maid service - only weekly. Most times there are hangers in the room - but once they had been removed by the person before me.

  • Stayed: September 2012, traveled with family
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Thank Timothy5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
john016, Manager at Extended Stay America - Chicago - Lisle, responded to this reviewResponded October 16, 2012

Thank you for your great review of our property. One of the greatest rewards of my job is receiving encouraging feedback such as yours. Our staff at the Extended Stay America Chicago-Lisle takes pride in creating a memorable, exceptional “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.

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Reviewed August 16, 2012

Roommate and I checked in after 2:00pm and room was not ready. We were each offered
a $15.00 gift card for either Olive Garden or Red Lobster. When we returned from the Olive Garden our room was ready.

Room Tip: Bring your own dish detergent and paper towels if you plan to do any cooking in the kitchen because...
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  • Stayed: August 2012, traveled with friends
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Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Lisle, responded to this reviewResponded August 31, 2012

Thank you for taking the time to review your recent stay at our hotel. We are committed to providing every guest with outstanding accommodations, so I was disheartened to read that your stay wasn't 100% satisfactory. For that I am truly sorry.

We know that our guests have multiple hotel choices, which is why we work hard to provide our guests with the exceptional service they are due. Although our check-in time is at 3 p.m., we try to accommodate early arrivals. I would like to apologize that we didn't have a room available for you upon your arrival.

Thank you for choosing our hotel and we look forward to seeing you again should your travel needs bring you to the area again.

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Reviewed July 16, 2012

Don't know where to begin... First off, the Room was not ready upon my arrival! Was asked to come back after 3:00 check in because no rooms were ready. Carpet in hall way EXTREMELY dirty, room smelled like smoke, even though it was NON SMOKING. No made service until after 7th day of your stay, television was small... small picture tube, towels were dingy, the beds were warped and very hard, no breakfast.. at all. Front doors are locked and no one is ever at the front desk. Hmm.... are the nice comments listed here actually from the owners or employees??? I wonder. The bottom line is this hotel would be better served as a parking lot.

  • Stayed: July 2012, traveled on business
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Thank Lnisha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Chicago - Lisle, responded to this reviewResponded July 23, 2012

Lnisha,

I recently received a copy of your review of the Extended Stay America Chicago - Lisle. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I do appreciate the opportunity to address your concerns about the condition of your room. Please know that we have strict quality control standards that are meant to prevent a situation like yours from occurring. Only certain rooms are designated as smoking rooms, the rest as non-smoking. It should never be the case that a guest who requests a non-smoking room is placed in a smoking room when the preferred room type is available. In response to your comments, I have met with hotel management and staff to find out how such an experience occurred and to determine a system for preventing a repeat occurrence.

It's not common that we get the sort of feedback you provided, and although it is discouraging to read, it will help us make our hotel even better in the future. Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope we have addressed your concern satisfactorily, and that you would give us the pleasure of having you as a guest again at this hotel or any other Extended Stay Hotels(sm) brand location in the future.

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Additional Information about Extended Stay America - Chicago - Lisle

Address: 445 Warrenville Rd, Lisle, Lisle, IL 60532-1400
Phone Number:
Location: United States > Illinois > DuPage County > Lisle
Amenities:
Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 4 Hotels in Lisle
Price Range: $68 - $83 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Lisle 2.5*
Number of rooms: 1
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