First let me say I have eaten at many Cheesecake Factories around the country. This is the second one in the Chicagoland area and I am very disappointed with the service at both locations. The food at this location was much better than the downtown Chicago location. But I always expect good food from this chain. We were one of the last customers to leave the restaurant, not by our choice. Our waiter never returned or made eye contact with us. We just sat there with empty plates and empty glasses until we finally flagged him down. I will think twice before returning to a Chicagoland Cheesecake Factory.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.