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Holiday Inn Express Le Roy
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Savings alert! 19% below average rates

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Reviews (81)
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Reviewed September 2, 2013

Using this hotel as a lay over when traveling is a terrible mistake. They allowed a loud group of people to use a community room on the first floor right outside the front desk area. When we complained to the manager after 11:00pm because they were keeping us up, he replied "Ya, I was thinking about doing something about that". We finally got to bed when the noise stopped after midnight. Their commercials want you to believe by staying there you will wake up refreshed, we just woke up tired and crabby. Not the best way to travel the next day when we spent $120.00 so we would feel refreshed. When we complained to corporate about our experience, we got the old "thanks for bringing that to our attension and we will forward that to the proper people so we can see if we can try to prevent it from happening again". Save your money and drive to Bloomington to one of the other hotels there. Much better and safer traveling value.

Room Tip: Best tip is to just keep driving.
  • Stayed: August 2013, traveled with family
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Thank tim l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Le Roy, responded to this reviewResponded September 12, 2013

Dear Tim L,

I was disappointed to hear of the inconveniences you experienced during your stay and I can understand your frustration. We pride ourselves on delivering our guests a great experience at all times and I would like you to rest assured that the challenges you encountered are not indicative of our usual high standards. Please accept our apologies for any inconvenience this may have caused you and rest assured your comments have been shared accordingly.

Regards,
Brenda J.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2013

We stopped overnight while traveling through Illinois and found this Holiday Inn Express to be a convenient location for the weary traveler. I found it is only 3 1/2 years old, and although somewhat nicely decorated, it lacked some of the more "upscale" features of other newer Holiday Inn Express hotels. The first things we noticed is the lobby smelled a little "musty" and the carpet in the elevator carpet was loose and bubbled up in the middle. Upon entering our room - which by the way be sure not to get a room on the back side of the hotel as you face something like a power station and hear all the interstate traffic - we noticed it was a little cramped. I think the big chair in the corner took up too much space. Verified by the front desk clerk, you only get one small bar of soap in the bathroom for the sink and the shower, BUT you do get two bath mats! Light bulbs were burned out, which I reported to the front desk. The breakfast was fairly good, but they were out of the sausage gravy before 8 a.m. and by the time more was brought out, we had finished eating (Probably 15-20 minutes). The hotel was clean and the staff friendly but it did need some attention to small details ( fixing the elevator rug, ensuring there is plenty of food available, room lights work, etc.) All in all, I would visit again with the hope they "cleaned up their act".

  • Stayed: June 2013, traveled with family
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Thank kentucky101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Le Roy, responded to this reviewResponded July 3, 2013

Dear kentucky101,

Thank you very much for taking the time to share your comments online. It is nice to know that you noticed the cleanliness of our hotel and found the staff friendly. On the other hand, I truly apologize for the not up to par experience you had during you stay with us. Rest assured that your comments will be reviewed by our team and take actions accordingly. We hope that you take the time to stop in for a visit soon to see how we have taken every comment very seriously in order to make your future stays with us as pleasant as possible.

Sincerely,

Karen G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013 via mobile

Newer HI Express in Le Roy (pop. 3,581). Clean rooms. Comfortable beds. AC worked fine. Breakfast pretty standard w/rolls, bacon, yogurt, hard boiled eggs, packaged omelets, and a fresh pancake machine (note: no fresh fruit for some reason?). Note: Ate at Jack's cafe down the road. OK for small town but pretty standard fare, nothing special. Can get wine and beer though.

  • Stayed: June 2013
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1  Thank franklin77Usa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, Manager at Holiday Inn Express Le Roy, responded to this reviewResponded October 30, 2017

Thank you for taking the time to tell us about your experience at Holiday Inn Express- Le Roy, IL.
Please know that your feedback is extremely important to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,

Toni Anderson- AGM
hiexpressleroy@gmail.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013

That is a very nice holiday inn. I had to travel for business. No complains. They even hooked me up with a phone charger. The interior furnishing looked like they had been updated fairly recently. I would gladly stay there again.

  • Stayed: March 2013, traveled on business
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Thank kfs80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, Manager at Holiday Inn Express Le Roy, responded to this reviewResponded October 30, 2017

Thank you for taking the time to tell us about your experience at Holiday Inn Express- Le Roy, IL.
Please know that your feedback is extremely important to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,

Toni Anderson- AGM
hiexpressleroy@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2013

This hotel shows that the people who work here obviously care. We enjoyed our stay in this quant little town and in this hotel. It also had a cool pancake machine for breakfast. Fun! They have a pool, so families could really enjoy their time here.

  • Stayed: May 2013, traveled on business
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Thank Claudia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest S, Manager at Holiday Inn Express Le Roy, responded to this reviewResponded October 30, 2017

Thank you for taking the time to tell us about your experience at Holiday Inn Express- Le Roy, IL.
Please know that your feedback is extremely important to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

Sincerely,

Toni Anderson- AGM
hiexpressleroy@gmail.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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