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Extended Stay America - Chicago - Lansing
Ranked #4 of 7 Hotels in Lansing
Reviewed July 19, 2014 via mobile

We got this hotel by chance through Hotwire- we got what we paid for. Nothing is excellent here by any means but it's not terrible. Bed isn't comfortable, lots of hallway noise as well. I would not stay here again.

  • Stayed: July 2014
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Thank IndyNH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chicago - Lansing, responded to this reviewResponded September 4, 2014

Thank you for the feedback about your stay at our hotel. I am sorry to hear that your bed was not comfortable and that your stay was average overall. Your feedback on these issues will be useful to my staff and I as we continually work to improve our hotel. I really appreciate you bringing this to our attention. If you would like to discuss this further, please do not hesitate to contact me at lan@extendedstay.com. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (149)
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113 - 119 of 149 reviews

Reviewed June 26, 2014

I made a reservation online, on the way from Minneapolis- to Lansing, Hotel manager called saying they had a new reservation system and "corporate" overbooked the room, The manager here helped resolve the situation and made everything right. She even gave me a discount on the room we were switched too. VERY!!!! Clean room. Friendly customer service. When we make the trip to chicago again Will definitely stay here!

  • Stayed: June 2014, traveled with family
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Thank Desiree D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2014

We arrived late and were greeted by a friendly young lady. The elevator was not working so we received a first floor room. The room is what you normally receive that these hotels. I would recommend a room away from the elevator.

  • Stayed: May 2014, traveled with family
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Thank DebbieVandalia_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 15, 2014

This was the worse experience of my life! The room had an odor, the bed and linen had an odor. The room was cold, the staff was rude, kids running in the hall, the maintenance guy was ok. The towels were hard and rough. The tv only has 5-6 channels. Horrible

Room Tip: Find another hotel. Comfort suites is across the street
See more room tips
  • Stayed: May 2014, traveled solo
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1  Thank Tanisha L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2014

We did not get the rooms that were promised us. Very unprofessional. Unpleasant. Disrespectful. After they messed our rooms up they did not make it right. There is no customer service. Not clean. It is definitely not a 2.5 star hotel. Not even a 1.

  • Stayed: April 2014
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Thank mrsaps8788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2014

When I arrived hotel, there was anyone at front desk. I should wait over 20 minute. Front desk guy was unfriendly and he did not inform anything about hotel. There was bad smell through hallway. Room was not clean. I don't wanna stay again

  • Stayed: April 2014, traveled on business
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Thank davidy725
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2014

The staff was good to me. my suite was nice and spacious. I would have liked it if house keeping had stopped by with more towels everyday. but other than that everything was pretty ok. If you are booking through southwest please understand that check in is not at 3am but 3pm so you don't end up paying for an extra night.

Room Tip: Get a king 1 bedroom suite if you want lots of space!
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  • Stayed: April 2014, traveled with family
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Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Chicago - Lansing

Address: 2520 173rd St, Lansing, IL 60438-6021
Phone Number:
Location: United States > Illinois > Lansing
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Lansing
Price Range: $80 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Chicago - Lansing 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stay America Lansing
Extended Stay Lansing
Lansing Extended Stay

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