I was very disappointed with the quality of this hotel. We stayed for over a week and never received new linen. Although they are supposed to change it every 5 days I believe. The beds were hard and the room had some maintenance issues. My husband told the front desk 3x about the maintenance issues and nothing was done. On the last day I received an online survey and completed it, it was only at this time that they decided to address the issues. The front desk staff was not too friendly, I wanted to extend my stay and I was told I had to wait to speak to someone else. Also, I couldn't even get a paper receipt, they had to email the receipt to me. The rooms are extremely small. We could barely fit 2 adults and an infant comfortably. After staying there I have been seeing the tv ads and this location is nothing like the ads.
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- Also Known As:
- Extended Stay America Lansing
- Extended Stay Lansing
- Lansing Extended Stay