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Holiday Inn Express Hotel & Suites Chicago South Lansing
Ranked #1 of 7 Hotels in Lansing
Detroit, Michigan
1 review
“Some Good Some Bad”
3 of 5 bubbles Reviewed February 24, 2014

I have stayed at this location many times. It is by far the best in the Lansing area. The desk staff is great and always goes the extra mile. However, I have noticed a change the past couple of visits. I do not know if, leadership or directives have changed but several small things have. First, the breakfast has declined to almost inedible, tried, burnt, late prepared. Second, the room service has fallen, towels not replaced, etc. Last stay of 4 nights had only 1 shampoo and 1 towel daily. Small manageable things yes, but all completely unnecessary. I do not stay here to hoard the shampoo or steal the towels so no need to hide them.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 313guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago South Lansing, responded to this review, March 11, 2014
Dear 313guy,

Thank you for taking the time to share your feedback about your recent stay with us. Our staff always goes out of their way to be helpful and attentive to the guests and we are glad that you enjoyed their hospitality. It is regrettable you were not satisfied with the breakfast and the room service. Please remain assured that we have recorded your comments and will forward it to the appropriate departments for future considerations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

71 reviews from our community

Traveler rating
    43
    17
    4
    5
    2
See reviews for
23
14
4
24
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Any
English first
Staunton, IL
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed February 14, 2014

My husband, Joe, stayed in this Holiday Inn for his job from August 2013 to February 2014 and wanted to give shout out to Loopi and Dorien for their great hospitality and help. To start my day off was great with the wonderful breakfast.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RobinLS1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 6, 2014

Great stay and great quality for the price. Everything was clean and comfortable. Staff was courteous and I was able to get to everywhere I needed to go in the south suburbs of Chicago since the hotel is very close to a highway. I wish the continental breakfast had another meat choice besides pork (turkey?), but that was good as well. Would stay here again and highly recommended.

  • Stayed December 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank R H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed December 4, 2013 via mobile

Nice hotel, nice staff not so nice area. The hotel looks older but shows no signs of age. The staff was excellent, friendly and knowledgeable. the area remind me of an industrial park. Not that I felt like I was in danger but no place to get out and walk or explore. If I have work in the area again I will stay here.

Stayed December 2013, traveled on business
Helpful?
1 Thank Dustyelectrician
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 30, 2013

My family and I enjoyed our stay. The staff was helpful and professional on both shifts. We also liked how clean and modern the hotel was. Continental breakfast was nice and gave plenty of options. We have no complaints!

Room Tip: we had a second floor room that faced the front of the building it was nice no problems
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Kristen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed November 24, 2013

Clean, quiet, and conveniently located. Great customer service from Lupe and very comfortable accommodations. Breakfast has a great selection and the kitchen staff is very friendly. Room was very comfortable, updated, and spacious. I would definitely visit this property again if I'm in the area.

  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VAhonie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh PA
Level Contributor
136 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed October 17, 2013

Clean. Nice location and quiet, off the highway a bit. The free breakfast is very good. Make sure you get your points, it will be helpful at some time. Room well maintained and very clean with nice towels. Parking a bit tight on our visit.

  • Stayed October 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank dhoffm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Chicago South Lansing

Property: Holiday Inn Express Hotel & Suites Chicago South Lansing
Address: 2323 172nd St, Lansing, IL 60438-6003
Phone Number:
Location: United States > Illinois > Lansing
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Lansing
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chicago South Lansing 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express Chicago-South Lansing Hotel Offers Best of Both Worlds Located on the Corporate Corridor, our new Chicago South Lansing Hotel is near some of the nation s top producing companies including BP Aamoco, Ford and Arcelor Mittal Steel and is also in close proximity to Chicago s main highways, including I-80, I-94 and I-294. Situated in suburban Chicago, our South Lansing hotel provides an ideal location for travelers of all kinds near several city attractions like the urban center of Chicago and Chicago's downtown city center, as well as rural attractions such as Illinois State Park. Our Lansing hotel is located in the region s most concentrated area of forest and recreational activities. Whether you want a night on the town or an afternoon in the park, our Lansing hotel is the perfect place for you. Families can enjoy the Holiday Inn Express Chicago-South Lansing Hotel's easy access to numerous Chicago attractions such as Soldier Field and the Magnificent Mile, by car or by Chicago s public transport system. And, business travelers can appreciate the convenience of having the Chicago Southland Convention and Business Bureau within walking distance of our Chicago South Lansing Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Chicago South Lansing
Holiday Inn Express Lansing
Lansing Holiday Inn

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