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“Outstanding Service with a Smile”

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Holiday Inn Express Hotel & Suites Lake Zurich-Barrington
Ranked #1 of 1 Hotels in Lake Zurich
Certificate of Excellence
Reviewed April 26, 2013

I have been using this hotel for business meetings.You are always greeted with a smile The mtg room is always stocked with Water, candy, pens, and paper and always very clean and organized. The staff is always friendly and offers to help in anyway. Last night we noticed the Tall Water glasses instead of paper cups. I had many compliments from my guest how nice the mtg room was.

Room Tip: Rooms are always very clean and quite
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  • Stayed: April 2013, traveled on business
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Thank Mike O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn Z, Front Office Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this reviewResponded April 28, 2013

To our valued guest,
On behalf of all of our staff, I want to thank you for the nice comments you had written in your review on your experience here. I am so very pleased that we were able to exceed your expectations. Thank you for being a Loyal Patron.

Amy Dow

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Write a ReviewReviews (166)
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119 - 125 of 166 reviews

Reviewed April 23, 2013 via mobile

I stayed at this hotel for a business trip with a group. The rooms were very clean and the beds were comfortable. The location was nice with shopping & restaurants close.
The staff were very friendly and helpful. The gal running the breakfast was very efficient & helpful. The breakfast had a lot of options! Definitely would recommend this hotel.

  • Stayed: October 2012
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1  Thank otrinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn Z, Front Office Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this reviewResponded April 24, 2013

To our valued guest,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am glad you enjoyed your stay. I am very happy you felt our staff was friendly and courteous as we take pride in offering excellent service here.We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you,
Amy Dow

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

This hotel is the best hotel in the area. It is very clean. The staff is always friendly and helpful. The rooms are big and the beds are comfortable. Checking in and checking out is a breeze. I have never had a problem and I have stayed here many times.

  • Stayed: April 2013, traveled with family
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2  Thank cab101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn Z, Front Office Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this reviewResponded April 24, 2013

To our valued guest,

We appreciate your feedback, and are happy that you had such a positive stay with us. We look forward to having you stay here on your next visit.

Thank you,
Amy Dow

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Reviewed February 24, 2013

I have been coming to this hotel now for the past year when I'm in town and hands down, this is one of the best in terms of cleanliness, comfort, value, but what really stands out is their level of service. On different occassions I've needed rides, I needed help, or even needed dry cleaning done last minute. They go above and beyond to be helpful and it's a wonderful staff. Great rate and rooms are very comfortable with a huge complimentary breakfast in the morning. Definitely a place to stay if you're in the area!

  • Stayed: February 2013, traveled on business
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1  Thank RobinSanJose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn Z, Front Office Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this reviewResponded March 2, 2013

To our valued guest,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am glad you enjoyed your stay. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

We will see you again in the near furture.

Amy Dow

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Reviewed February 10, 2013

We stayed here overnight when attending a wedding of a relative. Everything was great. The beds were new and had ample pillows and a down comforter. Super-comfortable! The front desk staff was welcoming and accommodating. Everything in the room worked flawlessly from the tv to the in-room refrigerator to the WIFI. The closet is hidden behind full glass doors. The hotel provided shuttle service to and from the wedding reception. The included and extensive continental breakfast was ample and delicious, especially the Holiday Inn signature cinnamon rolls. There is also a nice workout room. I would recommend this hotel to anyone who needs to stay in the area.

Room Tip: I stayed on the 1st floor near the lobby area. I had 2 double beds. It would probably be a bit quiet...
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  • Stayed: December 2012, traveled with family
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Thank travelingal99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn Z, Front Office Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this reviewResponded March 2, 2013

To our valued guest,

I appreciate the information you have given us in the review. I am glad you felt the room was nice and had plenty of space. Our hotel is very proud of its level of service, cleanliness and quality of its product. I am glad that you enjoyed our breakfast and were able to use the Shuttle.

We look forward to being able to take care of you again in the future.

Amy Dow

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Reviewed January 23, 2013

We spent Christmas at the Holiday Inn because a main water pipe in our home broke. There were six of us shuffling in without warning... looking for a warm bed and some hospitality. Staff was nice and accommodating. Thin walls but suites were clean. Not much to see in the area, especially when everything's covered in snow.

  • Stayed: December 2012, traveled with family
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Thank fo1mock3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn Z, Front Office Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this reviewResponded February 4, 2013

To our valued guest,

I am glad to hear that we were there for you in your time of need. We appreciate the comments on our staff being friendly and accommodating; we pride ourselves in offering good customer service.

If we can ever be of assistance to you again, please do not hesitate to call.

Amy Dow
Front Office Manager

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Reviewed December 16, 2012

if you want to stay in a spotless, friendly place where your requests will be attended to with detail this is the place. Free breakfast available daily. Gym, swimming pool and sauna open 24/7. Staff is very friendly, pay attention to details and are professional. A regular grocery store as well as a health food store and Starbucks is located within walking distance. For those who like to walk, Lake Zurick is across the street and takes 45 minutes to walk around. The hotel has a shuttle and drove us to our conference every day even though it was half a mile further than they usually go. Kudos to Belinda on the desk and Carla who drove the van and organized the breakfast. Great staff, first class place to stay,

  • Stayed: December 2012, traveled on business
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Thank Winston9922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInn Z, Manager at Holiday Inn Express Hotel & Suites Lake Zurich-Barrington, responded to this reviewResponded December 19, 2012

Thank you for taking the time to provide your feedback and share your experience. I am glad to hear that we were able to take care of you and your colleagues during your conference. I will be sure to relay your Kudos to Carla and Belinda. We look forward to having you as our guest in the future.

Amy Dow
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Lake Zurich-Barrington

Address: 197 S Rand Rd, Lake Zurich, IL 60047-2275
Phone Number:
Location: United States > Illinois > Lake County > Lake Zurich
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lake Zurich
Price Range: $120 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Lake Zurich-Barrington 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express & Suites in Lake Zurich - Barrington, IL. Situated in the northwest suburbs of Chicago, IL, Holiday Inn Express & Suites in Lake Zurich - Barrington is located off Hwy 12 and State Route 22, with easy access to the communities of Lake Zurich, Barrington, Wauconda, and Volo . Our leisure travelers will love the Holiday Inn Express & Suites Lake Zurich - Barrington's . In the heart of Lake County visitors will find our hotel ideally situated to enjoy the many recreational activities of the area. Our Lake Zurich - Barrington hotel is close to several corporate offices, including ECHO Inc, CF Industries, and Fresenius. We are proud to offer free high-speed wired and wireless Internet access throughout our hotel, a 24-hour business center for all your business-related needs, meeting space and an indoor pool and whirlpool area. Come Stay Smart with us at our centrally located Holiday Inn Express & Suites Lake Zurich - Barrington hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Lake Zurich-Barrington
Holiday Inn Express Hotel & Suites Lake Zurich-Barrington IL - Lake County

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