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“Very friendly!”

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Hilton Garden Inn Lake Forest Mettawa
Ranked #1 of 2 Hotels in Lake Forest
Certificate of Excellence
Reviewed September 4, 2013

Was in town for graduation at the Naval Base. Excellent stay accommodated early check in and late check out. Front desk staff was extremely helpful. I think his name was Tyler. Although we did not get to use the other facilities the all seemed clean and well maintained. We will be back!!

Room Tip: Get a room not facing highway.
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  • Stayed: August 2013, traveled with family
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Thank Momofamid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this reviewResponded September 11, 2013

Thanks for sharing such kind comments about the hotel and our team. It's certainly good news that we were able to accommodate early check in and late check out. We do understand that a few hours can make a big difference and it's our pleasure to be able to do so whenever possible. It's very nice of you to acknowledge Tyler. Though he's relatively new to the team, he's a genuine, caring guy who already represents our service culture so well. He's really making an impact and your recognition reinforces that fact. We will certainly share your comments with Tyler and celebrate his success with the entire team. We'll look forward to seeing you on your next visit.

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534 - 540 of 651 reviews

Reviewed September 3, 2013

This hotel was wonderful! We went for my (now) Fiance's Navy Bootcamp Graduation! The staff at this hotel was amazing! They gave me a complimentary drink and a card for my engagement (which happened while I was staying there). They were so nice.

The rooms were great as well. The beds were a bit stiff, but it wasn't terrible. The linens are amazing.

The hotel food and bar was great as well! I highly recommend this place.

I did not swim or work out but they do have a fitness center and pool that both looked very nice.

  • Stayed: August 2013, traveled with family
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Thank JoziAdvises
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this reviewResponded September 11, 2013

First, a big congratulations on your engagement and thank you for staying with us for an event as special as Navy Graduation. It's an honor for us to serve the family and friends of those who will soon serve our country. Finally, please know that we very much appreciate the kind words and wonderful review. It sounds like you had an exceptional overall experience at the hotel. Of course what stands out is the fact that you described our team as amazing. That's a very nice thing to say and I will be sure to celebrate your comments with the team. Thanks again for choosing Hilton Garden Inn Lake Forest/Mettawa.

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Reviewed September 2, 2013 via mobile

Sleeping is the most important part of a good stay so, the hard mattresses stick out and we will look for another hotel next time we visit Lake Forest. The down pillow were great! The pool was small and crowded in the evening. The hot tub was nice. Staff were helpful and informed.

  • Stayed: September 2013
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Thank Crazyartist62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this reviewResponded September 4, 2013

Thank you for taking the time to share your feedback. We're so happy to hear you enjoyed the pool and spa, and it's particularly gratifying to learn that you found the entire team to be friendly and helpful. Regarding the beds...we agree 100% that a good night's sleep is a core need for a great hotel stay. I'm very sorry to hear the beds were far too firm for you. The great news, and why we hope you'll return, is that all of our beds offer the Garden Sleep System. Each mattress is fully adjustable to a wide range of firmness settings. Please accept my apologies if we were not successful in communicating that to you at check in. We do hope you'll plan to stay with us again should you return to the area so that you can experience the Garden Sleep System mattresses firsthand.

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Reviewed September 1, 2013

Decent place to stay in Lake Forest, IL. Unfortunately, our room was not ready when we arrived (4:30pm) and barely a "sorry" was offered. A free drink/dessert/app in the onsite restaurant would have been nice. The bed/pillows were good and the room was clean and very nice. No breakfast is included which is very unusual these days. Had to pay $14 for hot breakfast or $4? for cold stuff. Not many places to eat around there so you are hostage to the onsite place which was mediocre.

  • Stayed: August 2013, traveled with family
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Thank gkeven58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this reviewResponded September 10, 2013

Thank you for the overall positive review and for the detailed, candid feedback. We're happy to hear you found your room to be comfortable, clean, and very nice in general. I would like to personally apologize for the late check in experience. Even in cases where the hotel is extremely busy, any check in that occurs after 3PM is unacceptable. Frankly, we see it as your time after that moment and a complimentary amenity of some sort would've been an ideal way to express our concern and to thank you for your patience. Regarding the cost of breakfast...indeed the HGI brand does not build the cost of breakfast into your room rate as some limited-service brands do. However, like many larger brands with full service restaurants, we offer a full breakfast buffet as well as lunch, dinner, and room service should you decide to take advantage. Again, thank you for sharing your direct and honest feedback so that we can look for any opportunity to improve what we do.

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Reviewed August 26, 2013

Convenient location next to I-94, 3 miles from lots of shopping in Vernon Hills. 15 minutes to Great Lakes Naval base, and 16 minutes to Lake Forest.
Nice pool and hot tub, decent workout room.
Expect to pay well for your meals, but typical at a business hotel ($14 breakfast buffet).
Service staff at restaurant and bar were exceptional. Rooms are clean, quiet and very comfortable. A definite must stay (and was only 8000 points from American Airlines!)

Room Tip: Get a room on the west side, away from the freeway.
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  • Stayed: August 2013, traveled with family
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1  Thank Joe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this reviewResponded September 10, 2013

Thank you so much for the very positive and detailed review. It's good to hear that you found your room to be perfectly clean, quiet, and comfortable. It's also wonderful to know that during your encounters with our team in the restaurant and bar that you found the service level to be nothing less than exceptional. We appreciate your business and hope that you'll plan to stay with us again should the need arise.

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Reviewed August 22, 2013

This hotel is what you expect for a business hotel in this price range. Good service, clean rooms and decent amenities. However it is right next to a fairly busy freeway so it is fairly loud from just the freeway noise even rather late. If that kind of thing bothers you book elsewhere

Room Tip: Earplugs maybe required due to proximity to freeway
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  • Stayed: August 2013, traveled on business
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1  Thank TravelNut505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this reviewResponded September 4, 2013

Thank you for sharing your experience and for the overall very positive review. I'm happy to hear you enjoyed great service and found the property clean and in good order. Regarding the hotel's proximity to the highway...please know that our front desk team is very happy to go the extra mile to meet a request for a non-highway side room. This has solved the challenge 100% of the time so far. We hope you'll stay with us again so we can demonstrate our commitment to exceeding your expectations. Please feel free to reach out to me directly and I will personally coordinate your first return visit.

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Reviewed August 22, 2013

After long trip on the road, found the experience to be very relaxing. Unusual for this day. A two night stay. Sleeping was excellent, however view of the air conditioner the only thing out there five feet from the window was the only thing that made the stay not a "excellent" rating. Wasn't there for the view, however.

  • Stayed: August 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Joan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this reviewResponded September 10, 2013

What a wonderful comment to hear..."after a long trip on the road (you) found the hotel to be very relaxing". Thank you for the kind words and for taking time to share your experience. Even though you weren't here for the view I am sorry that your lack of one was even noticable. If you should return to the area and stay with us again, I hope you'll request a high floor with a good view...even if you don't need it. Thanks again for the great feedback!

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Additional Information about Hilton Garden Inn Lake Forest Mettawa

Address: 26225 N Riverwoods Blvd, Lake Forest, IL 60045-3429
Phone Number:
Location: United States > Illinois > Lake County > Lake Forest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lake Forest
Price Range: $83 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Lake Forest Mettawa 3*
Number of rooms: 170
Official Description (provided by the hotel):
The newly-renovated Hilton Garden Inn Lake Forest Mettawa is ideally located among Lake Forest, IL hotels, just off I-94, and only minutes north of Chicago. The brand-new lobby is highlighted by stylish décor and comfortable lounge seating near a cozy fireplace that creates the perfect atmosphere to hang out with friends or co-workers. Start your day off with breakfast at the Great American Grill, or unwind in the evenings at the Pavilion Lounge and enjoy a beer or signature cocktail. The spacious guest rooms feature modern amenities including free WiFi, HD TVs with premium cable, and the signature Garden Sleep System bed that is adjustable to fit your comfort. This Lake Forest, IL hotel also offers easy access to O’Hare International Airport and the businesses in Lincolnshire, Vernon Hills, and Libertyville to make it perfect for corporate travel. Leisure travelers will also appreciate the quick commute to Six Flags and the Great Lakes Naval Base. Select the Hilton Garden Inn Lake Forest Mettawa, and enjoy premium service and a great location for your next Chicago-land trip. ... more   less 
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Also Known As:
Hilton Garden Inn Lake Forest Mettawa Hotel Lake Forest

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