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“They get great service”

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Hilton Garden Inn Lake Forest Mettawa
Ranked #1 of 2 Hotels in Lake Forest
Certificate of Excellence
Maple Grove, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“They get great service”
Reviewed July 28, 2013

The entire team at this Hilton Garden is focused on creating a great customer experience....whether this is your first time there, or one of the many frequent guests, they will take care of you, and make you feel like their guest! I highly recommend checking this place out.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Kathryn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this review, September 9, 2013
Kathryn,
Thank you so much for taking the time to share your wonderful experiences interacting with our team. Your comments about observing the kind treatment of your fellow travelers during your stay is appreciated and valued. Our team really is passionate about "taking care of their guests" and it's rewarding to know that it shows. I will be sure to share and celebrate your feedback with the entire team. Thanks for your loyalty and your support!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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547 reviews from our community

Traveler rating
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    5
See reviews for
230
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Toronto/, Canada
2 reviews
Reviewed July 25, 2013

Hotel is clean and well taken care of. Very convenient with pool and fitness room right by elevators. Hotel staff were all very friendly and helpful with anything requested. Had breakfast in the hotel both days. Kids thought food was awesome. Buffet was good for breakfast but a little expensive at $13 per head.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Vanitha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this review, August 5, 2013
Thanks for taking your personal time to review the hotel and share the details of your "delightful stay". We really appreciate hearing that you found the property to be very clean and well maintained...just as it should be of course. Our team takes great pride in providing genuine care and hospitality to each and every guest...I'm glad this was your experience as well. Regarding breakfast, we do try to provide a wide variety of fresh and cooked-to-order items. It's great to know the kids enjoyed it. I would like to add that breakfast is offered at 1/2 price for our guests that are 10 years and younger. If this wasn't the case during your stay please accept my apologies and feel free to reach out to me as it would be my pleasure to take care of it completely for you. Thanks for choosing Hilton Garden Inn. Please visit with us again the next time you're in the area.
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St. Louis, MO, United States
2 reviews
Reviewed July 24, 2013

I was very impressed with the value for the money, the superb staff and clean environment of this hotel.. They also serve the best cookies I have enjoyed in a long time. The location is excellent in the Lake County area. Convenient to Libertyville, Lake Forest, and all of Lake County. Close to great dining in Wheeling as well. I would strongly recommend this hotel to any solo or family consideration for business or for pleasure

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carlos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this review, August 5, 2013
Thanks for taking the time to share your great experience. Your review talks about all the critical touch points...good value, convenience, clean environment, and most importantly a "superb" staff. We're so glad you enjoyed your stay and we hope you'll plan to visit again the next time you're in the area. Oh...and those fresh baked cookies you liked so well will be waiting for you!
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Cincinnati, Ohio
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed July 23, 2013

If you are visiting Lake Forest or Lake Bluff stay here! The address is Mettawa but it is right across the highway from Lake Forest. My wife and I stayed here for a weekend to visit friends. Staff is overwhelmingly friendly and helpful. Everything is new and is nicely decorated and super clean. There is a bar in the lobby, a pool and a fitness room. Despite a location on the highway, the rooms are very quiet. The location is 4 miles from the middle of the town of Lake Forest. You can't beat it. Gotta pay for breakfast might be the only negative!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank bruce a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this review, July 24, 2013
Wow, what an awesome review! Thank you for sharing your wonderful experience...who needs a marketing plan with satisfied, loyal guests like yourself. Of all the fantastic feedback what stands out the most is that you found our team to be "overwhelmingly" helpful and friendly. We take great pride in providing genuine care to our guests and we will be sure to celebrate your comments. Again, thank you so much for your deep appreciation and ringing endorsement of our property and our team. We look forward to seeing you the next time you're in town.
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Ohio
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 18, 2013

It's your typical HGI, Staff were very friendly and helpful. Pool facilities were in good condition. The room was very comfortable and clean. The cooked to order breakfast leaved a lot to be desired. I am of the opinion that the cook was not able to read English as the omelet I ordered was made wrong both times.

Overall its a nice play to stay and convenient to my needs. I have stayed here several other times and will definitely stay there again.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cavsfan007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this review, July 24, 2013
First, we appreciate you taking the time to share your feedback. I'm happy to learn that your overall experience was quite positive, and in particular that you found all team members to be helpful and friendly. It's also good to hear your room was comfortable and clean. Please accept my apology in regards to your breakfast experience. I will personally review our product offering in the mornings to ensure we're providing high quality items and a wide variety of selections. I'll also follow up with our chefs to ensure we are consistently and completely accurate in our order taking and execution process. Thanks again for sharing such detailed feedback as it gives us a very valuable opportunity to strive for constant improvement.
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A TripAdvisor Member
Reviewed July 18, 2013

The staff was very helpful and pleasant. The hotel was clean and the rooms were good. It was a great location. The town of Lake Forest had some nice shops nearby and neighboring Vernon HIlls had all of the standard stores like WalMart, Target, Dicks, etc.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this review, July 24, 2013
Thanks for sharing such great feedback! We're happy to hear you found the hotel to be very clean and comfortable, and that you enjoyed the rooms and convenient location. Above all, it's quite rewarding to read that you felt our team was consistently friendly and pleasant. We're passionate about providing genuine hospitality, and I'm so glad this was your experience. Please come back and see us the next time you're in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
Reviewed July 16, 2013

The hotel accommodations were very comfortable and clean. The service in the restaurant at dinner was lacking, although there were only 6 people there. The food, once received, was satisfying. No breakfast items available for an early departure was a disadvantage and there were no other resources nearby.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brenda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason S, General Manager at Hilton Garden Inn Lake Forest Mettawa, responded to this review, July 24, 2013
Thank you for taking the time to share your feedback. We're very happy that your stay was overall quite positive. I do want to personally apologize that your restaurant service experience was not satisfactory, though it's good to hear the food was satisfying once received. We are analyzing our speed of service in the restaurant and looking for opportunities to improve. We are committed to providing a consistently outstanding experience and we will settle for no less. In fact, we've already made a few "tweaks" that are making an impact. We hope you'll have a chance to return and experience those changes firsthand.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Lake Forest Mettawa

Property: Hilton Garden Inn Lake Forest Mettawa
Address: 26225 N Riverwoods Blvd, Lake Forest, IL 60045-3429
Phone Number:
Location: United States > Illinois > Lake County > Lake Forest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Lake Forest
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Lake Forest Mettawa 3*
Number of rooms: 170
Official Description (provided by the hotel):
The newly-renovated Hilton Garden Inn Lake Forest Mettawa is ideally located among Lake Forest, IL hotels, just off I-94, and only minutes north of Chicago. The brand-new lobby is highlighted by stylish décor and comfortable lounge seating near a cozy fireplace that creates the perfect atmosphere to hang out with friends or co-workers. Start your day off with breakfast at the Great American Grill, or unwind in the evenings at the Pavilion Lounge and enjoy a beer or signature cocktail. The spacious guest rooms feature modern amenities including free WiFi, HD TVs with premium cable, and the signature Garden Sleep System bed that is adjustable to fit your comfort. This Lake Forest, IL hotel also offers easy access to O’Hare International Airport and the businesses in Lincolnshire, Vernon Hills, and Libertyville to make it perfect for corporate travel. Leisure travelers will also appreciate the quick commute to Six Flags and the Great Lakes Naval Base. Select the Hilton Garden Inn Lake Forest Mettawa, and enjoy premium service and a great location for your next Chicago-land trip. ... more   less 
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Also Known As:
Hilton Garden Inn Lake Forest Mettawa Hotel Lake Forest

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