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“Best hotel” 5 of 5 bubbles
Review of Brimstone at Langdale

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Brimstone at Langdale
Certificate of Excellence
Chester, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Best hotel”
5 of 5 bubbles Reviewed November 8, 2013

Such an amazing hotel in a glorious location. The room, food, staff, everything exceeded our expectations. Our host, Jenny, went our of her way to make sure our trip was perfect. Complete luxury! We'll be back.

Room Tip: The Duet Suite is perfect if you're planning a romantic getaway.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank HannahRoberts84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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813 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • Any
English first
cheltenham
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed November 7, 2013

We stayed in the Spa Suite for 4 nights during half term. The interior is luxurious and modern in design. We were unsure of which room to take but thought we may as well go for the best and were not disappointed. The suite had a hall way which served little purpose, the bedroom and seating area were both large enough and comfortable. The real winner was the bathroom which was huge and the jacuzzi bath itself enormous. The jacuzzi jets had no power, we had two smaller baths at home which could create considerably more water turbulence. The size, however, meant we coud both comforatbly use it and with the bathroom folding door wide open listen to the brids or rain depending on which hour of the day. The shower room was ample in size with two rain showers and body jets so of course we had to shower together.
The balcony was large but the weather meant limited use although we were able to take breakfast on it.
There are a couple of moans about the staff but since they are the minority you can be sure they have to be from professional complainers who are probably unable to enjoy anything in life. The staff were fantastic. If there was anything we needed we knocked on their door or telephoned and someone appeared instantly with what we wanted. They were very helpful and friendly at all times. Well done to the staff for not letting passers by in for a nose thus protecting the privacy of the paying Brimstone guests - shame on that 1* reviewer.

The food/nibbles - we were happy with the food offering, the timing of the sandwiches was a bit hit and miss but if you can afford these rooms you can afford to eat out and not rely on freebies. I saw one guest take a large stack of sandwiches back to their room which contributed to them running out quickly, some people are just like that. If any drinks had run out we asked and they were replenished instantly. We didnt go to the hotel for breakfast but had it in the room, too much food if anything and the hot options were always delivered hot. we did eat in Wainwrights in the evening which we have done before and as ever the food is excellent. One night in Purdy's was good too.

We used the spa 3 times, not as tired as people suggest - get the timeing right though, if during school holidays you could have to queue to get in (only once), the rest of the time it was quiet.

Other guests were a 50/50 combination of people who are friendly or those who find themselves unable to respond if you say hello to them - probably the sort who are foot tapping and clock watching if they asked the staff for anything. Ignore anything less than 5* reviews - they are not justified. Overall a good stay - so quiet at night and such a comfortable bed.

We will return and probably take the spa suite again as I cant imagine how anything else compares.

Our thanks to Brimstone

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank jonny5678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midlands
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 2, 2013 via mobile

Langdale is a short distance from Ambleside and the location for walking and pubs. We spent 2 nights at brimstone in a standard room which had the most enormous super king bed, a bath that I could completely lie down in and fantastic views of the woodland from the balcony, cool touches like the light fittings, never seen that before and the reading room with a selection of magazines and complimentary drinks including wine, g&ts, afternoon cakes and cheese in the evening it was perfect for relaxing. Only downside is that I felt I could wander around in my bathrobe because it felt so homely!

Stayed October 2013, traveled as a couple
Helpful?
1 Thank Kitty8807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed October 30, 2013

I cannot say enough about this wonderful place. We have just returned from Brimstone at Langdale and we feel slightly depressed about having to leave.

When we arrived we were greeted by a lovely member of staff who told us everything we needed to know about the hotel and showed us to our room. (Room 3 - Fireside suite). The room was out of this world and was definitely the highlight of our trip. The best bits of the room were the unbelievably huge and comfy bed, the amazing bath that is located in the bathroom and the wonderful wood burning fire. It was amazing to lay in bed in the morning, with the fire burning and a completely open view of the trees through the glass doors that lead onto the balcony. In the reading room, there is a constant supply of complimentary refreshments including wine, beer, ale, soft drinks, tea, coffee, sandwiches, scones, cakes and cheese and biscuits. It was all free!!! We sometimes felt like we were stealing or that we'd find out it was all added to our bill but it was completely complimentary. This was something that made it so special and we felt like we were being spoilt. This was added to the fact that breakfast was served in your room with no extra charge, something that I have paid for before in other hotels.

I can't say enough about Brimstone, it is a wonderful place that I think is in another league to any other hotel I have stayed in (and I'm quite partial to a luxury hotel).

It is pricey but if you enjoy luxury, then this is the place for you as I think it was worth it.
We really can't wait to go back!!!!!

Room Tip: Fireside suite!
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Blenheim9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
223 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
2 of 5 bubbles Reviewed October 30, 2013

We come to the Lake District a lot and have tried many different hotels, of varying standard. We've had the rough and the smooth so are well placed to honestly critique where we stay...

The Brimstone is a new purpose built luxury accommodation block within the long standing Langdale Estate. Whereas other parts of the estate are distinctly 70's, almost tatty, the Brimstone is luxurious and 5 star from the word go.

The entire building is beautifully decorated and appointed, with no expense spared on creating the best possible environment for guests. This extends through to the Reading room, where there are complimentary snacks served throughout the day.

We arrived at 1:50pm hoping our room would be ready...but it wasn't. No problem there, the check in time is stated as 3pm, and we can just enjoy a drink in the reading room. Staff mistake number 1 then occurred. We were told that our room would be ready by 3.00pm guaranteed....not only was it 3.15 before a room materialised, but numerous staff walked straight past us over that 1.5 hours and didn't speak to us once to update us.

Normally that 15 minutes wouldn't be a problem, but what made it worse was staff mistake number 2. in the 1.5 hours we sat waiting no fewer than 5 other guests were checked in - straight in, without having to wait. The staff, at this purportedly 5 star establishment, should have given the earlier arriving guest a ready room, thereby minimising their wait.

This was a theme that carried on the whole weekend, whilst the staff were very smiley and polite, they never once met a good standard of guest care, let alone an excellent one.

However when we got to our room we were blown away. We had one of the 'ordinary' rooms but WOW it was anything other than that. Beautiful high quality furnishings throughout, massive comfy bed, great rain shower, proper high definition big tv, our own balcony, nice big bath big enough to get two in, in comfort, it really was good. Nice gadgety lights with Sexy, Tinkle settings, partner particularly liked the GHD hair straighteners...we were seriously impressed.

We went over to the Spa, part of the Country club in part of the wider Langdale estate. This has recently had a refurb and is great, clean throughout, nice fresh pool, great big sauna with glass looking out over the pool area, and a really good steam room. It was all done very well, and the staff in the spa were excellent.

Then we went to the reading room for a few pre-dinner drinks and a relax after the swim. Our time in the room was ruined by the staff. at 5:50pm I asked when some snacks would arrive, to be told there would be sandwiches at 6:00pm. Fair enough. At 6:30 no sandwiches, and I was hungry...but it's not dinner time yet so we waited, assuming they would be along soon. At 7:00 no only were there still no sandwiches but staff kept continuously walking in and out of the Reading room without ONCE updating us.

It got Specifically, the girl that told us "...sandwiches at 6..." must have walked past us 15 or more times, every time smiling, and never ONCE helping. At 7:20 we gave up, however whilst we were getting changed for dinner I popped back now and then, as a I was starving....still no sandwiches.

The staff even found time to eat their own tea, without ever delivering any sandwiches for guests.

We went out for dinner (to the nearby Wainwrights pub which was excellent) ay 8:30 and still no sandwiches.

We came back at 10:30 after dinner and there was STILL no sandwiches. By this time it had become a complete joke, as there were other guests who had been after some sandwiches too.

Then the following morning there was no milk in the coffee machine....and no milk in the fridge....so no early morning coffee then. Again a girl appeared, and again she said she'd get some milk "...straight away..." which took 20 minutes to appear.

So in summary a visit of two tales, amazing accommodation but staff who are very clearly not trained or able to provide 3 star service, let alone 4 or 5 star. I cannot currently recommend this resort to anyone, due to the staff attitude.

Full disclosure: we have complained to the Resort Manager and, providing staff attitudes have changed considerably and they realise guests come first, we would be delighted to revisit - and re-review.

If you are going to this resort in the meantime I would seriously recommend phoning ahead, speak to the resort manager and explain you've read the bad reports of staff attitude, and outline your expectations.

Staff that promise the world and don't deliver anything are enough to put anyone off.

Room Tip: Bear in mind you get breakfast served in the room (as standard - what a treat!) so plan your Sunday...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank OrgasmicCry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed October 29, 2013

On arrival at the Brimstone Suites for our first time, we parked in the secure parking beneath the Suites. We were greeted by Our Hostess, one of the superbly attentive staff whose presence simply adds to the Langdale experience. They are helpful, without being intrusive. As we arrived early we were escorted to the Reading room, which has a nice selection of nibbles, local ale, Peroni, wine and flapjacks as well as tea and coffee. As the day goes on, different nibbles appear, alongside the full fruit bowl and Daily Newspapers. This is a pleasing addition to the location and is a great chill out room, moreover and Incredibly everything in the reading room is free. After a Peroni for me and a chilled Chenin Blanc for my wife, we went to our room. The suite had a nice big bath in the main bedroom and a fabulous wet room with brilliant shower. The room was well equipped with a nice touch of four mood settings for the lights. The furniture was top quality and the bed was a great size. We had a balcony that which was spacious and had nice functional furniture and overlooked the woods.
We were going to have the taster menu at Purdeys restaurant, but as it was a foul evening and Liverpool had beaten West Brom, so we ordered room service from the extensive menu and a nice bottle of Louis Roderer champagne.
The next morning I ate my breakfast on the balcony, even though it was a wet and windy day, it was excellent fayre and brought to our room at the appropriate time by our hostess. I had the all on with a selection of pastries and a wonderful pot of tea, the weather made for a bracing yet pleasant experience.
I could recommend the Brimstone Suites as a great location in the heart of the Lakes away from the bustle of Ambleside and not a walker in sight.
We have been to most of the top end hotels in the Lakes and the Brimstone is up there, it is a different concept but well worth a visit.
A great way to do the Lakes in style, we will be back

Room Tip: We had room 3 which was everything we needed it to be.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank H0nestythebestp0licy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 22, 2013

I was lucky enough to be taken here as a Birthday suprise recently by my fiance, the room (14) was absolutely beautifully appointed and very much had that lakeland feel with its beautiful 2 story fireplace clad in lakeland stone. This is a departure form the very traditional feel of so many Lake District hotels and has managed to blend the very best of ultra modern luxe fixtures and fittings with the ambience of lakeland colours and modern lakeland view prints. The hosts that greet you on arrival were excellent and service was second to none, they will even keep your wood fire burning while you are out so its lit for your return which was absolutely lovely on a cold evening.Cant reccomend it highly enough, a very memorable Birthday celebration and would love to return one day, thank you to all at Brimstone.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 907Mel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Brimstone at Langdale

Property: Brimstone at Langdale
Address: The Langdale Estate | Ambleside, Great Langdale LA22 9JD, England
Location: United Kingdom > England > Cumbria > Lake District > Great Langdale
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Great Langdale
Price Range (Based on Average Rates): $$$
Number of rooms: 16
Official Description (provided by the hotel):
Brimstone is the first development of its kind in the Lake District offering boutique luxury hotel suites and rooms. The contemporary and innovative design blends seamlessly with the stunning Lakeland landscape and extensive spa and restaurant facilities on the Langdale Estate. The Brimstone experience includes outdoor equipment from Berghaus and a reading room with complimentary refreshments, beer, wind and snacks all day. ... more   less 

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