We stayed here based on the good reviews. We had a king bed and a full-sized sofa bed, according to the room description. We told the reservations clerk we had two children and were told the sofa bed would fit them fine. We checked in at 830pm, time to put the kids to bed. We were surprised to find the sofa bed was twin-sized. No was would our 8yr old and 4 yr old fit in it together. It was late and I knew the hotel was full. There was a club chair and two footstools, I pushed them together into a bed for my little boy, but I needed sheets. Also, there were no extra pillows at all for the sofa bed. I went to the front desk, right around the corner and I asked the nice lady, who appeared to be a manager, for sheets, pillows, blankets to make up a bed for one child and I told her why.
She balked and was full of questions, almost accusations. Am I sure they won't fit, because two people fit, it's a full-sized pullout. Yes I'm sure. Am I really sure, did I pull it out? Yes I did, it's not really full-sized. I was informed it's "hotel full-sized". I don't care what you call it. Am I sure I need the sheets, the pull-out should be made. Did I look in the closet? Finally I had to ask her if there was some reason why I couldn't have more sheets and blankets. Oh no, no reason, she'd get them right away. 30 minutes later I got them and made up a cozy bed and we all slept very well.
The hotel was very clean, the rest of the staff were friendly, and the breakfast was better than most.
The only thing I might mention is that it was difficult to make the reservation, as my call was clearly taken by a call center in a far away land by a lady whose first language was not English. The combination of her accent and the loud background noise on her end made this take twice as long as it should have.
Be careful estimating how much sleeping room you're getting. Otherwise, fine.
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- Also Known As:
- Hampton Inn Joliet i-55 Hotel Joliet
- Joliet Hampton Inn