The first issue was that we booked through Expedia approximatley 2 1/2 weeks in advance, reservations were confirmed, on arrival we find out that Expedia has messed up the payment of the reservation and that the possibility of getting the room is in question. The staff was great in that they were able to get everything straightened out with Expedia. We had special request for a handicap unit and it was honored. Our charges were less than the Expedia quote by a significant amount.
There was an issue with the cleanliness of the room, there was absolutely no vacuuming taking place in the room, the carpet was extremely dirty. The shower system in the handicap shower was very difficult to use plus it leaked at the connections. With the rates that are charged for the rooms one would think that replacing the soap and shampoo each day would be a normal occurance. Having worked in the hospitality industry it is my opinion that a little more care could be taken to insure the cleanliness of the rooms.
- Official Description (provided by the hotel):
- Jacksonville hotel offers comfortable Illinois accommodations! Jacksonville, Illinois is a town with a wealth of history and industry, located midway between Hannibal, Missouri and Springfield, Illinois. Conveniently located off I-72, our Jacksonville hotel offers a premiere location at an affordable price. Several businesses are just a few minutes from our Jacksonville, Illinois hotel, including Pactiv and A.C. Humko, both two miles away. Nestle, as well as the EMI Corporation, have packaging and distribution centers nearby. Jacksonville s historic Eli Bridge Company, which has made fair rides for generations, is also three miles away. Additionally, Hamilton s Catering, which offers a large banquet hall as well as catering services, is just a short drive from our Jacksonville hotel. Jacksonville s history is right at your fingertips when you stay with us. Downtown Jacksonville is just three miles away and features Governor Grierson s Mansion and historic Victorian homes. Woodlawn Farm, which was a stop on the Underground Railroad, is just seven miles from our smoke free hotel in Jacksonville. You can see one of Eli Bridge and Wheel Co.'s famous ferris wheels at Jacksonville Community Park. With an indoor pool and fitness center, our pet friendly Jacksonville, Illinois hotel offers you a great place to stay with a convenient location. Stay Smart with us at the Holiday Inn Express Jacksonville Hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, Priceline, Travelocity, IHG, Cheap Tickets and HotelQuickly so you can book your Holiday Inn Express Hotel & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Hotel Jacksonville
- Holiday Inn Express Hotel And Suites
- Jacksonville Holiday Inn