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Holiday Inn Express Hotel & Suites
Ranked #4 of 7 Hotels in Jacksonville
Chicago, Illinois
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great stay”
4 of 5 bubbles Reviewed June 25, 2012

Recently stayed here for a baseball tournament at Lenz Field. Stayed in a suite which was adequate for my family of five with 3 kids under age 11. Breakfast was good, pool was good and location was about 10-15 minutes away from shopping and restaurants. There is a Quiznos and a convenience store that sells beer and liquor right across the parking lot. Staff was friendly and very accommodating. We were able to use the main lobby and breakfast area until 10pm, and when our meetings ran over, they were nice enough to open up the meeting room for us. They have a policy for the teams, no players allowed roaming the halls or the hotel causing mischief, or their team is reported to the tournament official and possibly ejected. All in all a pleasant stay.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mutha03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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98 reviews from our community

Traveler rating
    49
    32
    13
    0
    4
See reviews for
35
6
9
34
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Indianapolis, Indiana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed May 26, 2012

Well first of all we made our resvervations a month in advance knowing we had a travel ball tournament in Jacksonville and this where team staying. We booked a suite that turned out to not be so sweet. Let see, the first night of our 2 night stay, the air conditioner was broken and it was like 90 degrees out this weekend with heat advisories and room was like 85 dgrees, the toilet was broken and running all the time, and 3 of lights burned out in our SUITE. We complained but apparently there was nothing they could do but give us a fan ( yes you read right, a fan, we have pictures of it as our air conditioner) for an adult and 3 kids. They said they fixed toilet and you have to push handle back up after flush, real conducive to 3 kids. The next day after talking to the Manager, Michael Flynn ,who took down the room number and said he would take care of it, he fixed the air conditoner, but the toilet still not fixed right and bulbs still burned out and our room was never service and cleaned to boot. Still had full trash cans, smelled like the trash and no towels. This is in a suite. Apparently, he is not concerned with the customer as they had every opportunity to make it right. We are priority club members as well as AAA members. Believe me when i say just check your room first before you pay and stay .

Stayed May 2012, traveled with family
Helpful?
3 Thank IndyMcFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review, May 30, 2012
We strive to provide the best service possible at our hotel. It distresses me greatly that your recent experience was less than perfect. Please accept my sincere apology. Our guests come first and we make every effort to solve any issue that may arise. We appreciate your patronage. If you have time, I would like to speak with you directly so that I may better assess the situation. My number is 217/245-6500. Your comments have been duly noted and we will make every effort to alleviate such problems in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kankakee, Illinois
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 19, 2012

One night stay on our way to Kansas and had our cat with us. A small error was made in booking by hotel, so they upgraded us to a King Suite! We were on 1st floor near lobby and across from vending and elevator. We were not disturbed by noise at any time. Rooms were very sound resistant. The staff was extremely friendly and accomodating. Breakfast was free and very filling.

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review, May 21, 2012
Thank you for posting such positive comments about our hotel. We have a great staff and try to accomodate our guests in any way possible (even our four legged guests)! Hope to see you again soon.
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1 review
5 of 5 bubbles Reviewed May 16, 2012 via mobile

Very friendly staff helped us to have an easy comfortable and convenient stay.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sjoynt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review, May 21, 2012
Thank you for such nice comments. I am pleased that you found our staff to be friendly and helpful. That is always our goal. We look forward to seeing you again on your next trip to Jacksonville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Havre de Grace, Maryland
Level Contributor
87 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed May 13, 2012

The Holiday Inn Express features accommodations that are clean and comfortable. The location is just outside downtown Jacksonville and convenient to local dining and amenities. The staff were very friendly and helpful, making check in and check out a breeze.

The room and bathroom were clean and spacious. They offer free WiFi (with a hotel code) for the duration of your stay. The free breakfast in the morning was a nice treat -during my stay the meals changed slightly: featuring eggs (either scrambled or with cheese), breakfast meat (bacon, sausage or sausage in gravy), biscuits, bananas, multiple types of cereal, yogurt, oatmeal, pancakes, coffee & juice. There were plenty of seats and a nice variety of items to start off your day. Around 4pm every day, there are warm cookies in the lobby - great for an afternoon pick - me -up.

The hotel does have a small pool and workout room (with two treadmills and a bike). A great place to stay if you're in town for a short trip. I will be staying here again in the near future and am looking forward to it!

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VacayDivas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review, May 14, 2012
I am happy that you enjoyed your stay. We appreciate your business greatly. Thank you for commenting on the cleanliness of our hotel. We work very hard to provide an inviting home away from home for our guests. We look forward to seeing you again on your next trip to Jacksonville. We'll have hot cookies waiting for you!
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Titusville, Florida
Level Contributor
105 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed February 21, 2012

I stayed at the Holiday Inn Express on Feb 17 & 18, 2012. The people we very nice, the room was as expected and very clean. The bed was especially comfortable and the breakfast was very good.

  • Stayed February 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review, February 23, 2012
Thank you for writing such positive comments about our hotel. I am happy that you enjoyed your stay. We appreciate your business and hope to see you again soon at the Holiday Inn Express & Suites Jacksonville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burlington, Iowa
2 reviews
5 of 5 bubbles Reviewed February 1, 2012

I have been staying here atleast once a month for over a year now, and I have never had a problem here! Very friendly staff, fast check in and out, clean rooms, clean bathrooms, nice beds. Everything looks new. They have a nice, free, breakfast in the morning.
wifi. and of course a great pool and hot tub area. It is convienently located off of the interstate. I would recommend this hotel to any type of traveler, business or family.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pete1111_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review, February 27, 2012
Thank you your kind review and your monthy business. We appreciate you choosing our hotel and look forward to seeing you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites

Property: Holiday Inn Express Hotel & Suites
Address: 2501 Holliday Lane, Jacksonville, IL 62650
Phone Number:
Location: United States > Illinois > Jacksonville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Jacksonville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Jacksonville hotel offers comfortable Illinois accommodations! Jacksonville, Illinois is a town with a wealth of history and industry, located midway between Hannibal, Missouri and Springfield, Illinois. Conveniently located off I-72, our Jacksonville hotel offers a premiere location at an affordable price. Several businesses are just a few minutes from our Jacksonville, Illinois hotel, including Pactiv and A.C. Humko, both two miles away. Nestle, as well as the EMI Corporation, have packaging and distribution centers nearby. Jacksonville s historic Eli Bridge Company, which has made fair rides for generations, is also three miles away. Additionally, Hamilton s Catering, which offers a large banquet hall as well as catering services, is just a short drive from our Jacksonville hotel. Jacksonville s history is right at your fingertips when you stay with us. Downtown Jacksonville is just three miles away and features Governor Grierson s Mansion and historic Victorian homes. Woodlawn Farm, which was a stop on the Underground Railroad, is just seven miles from our smoke free hotel in Jacksonville. You can see one of Eli Bridge and Wheel Co.'s famous ferris wheels at Jacksonville Community Park. With an indoor pool and fitness center, our pet friendly Jacksonville, Illinois hotel offers you a great place to stay with a convenient location. Stay Smart with us at the Holiday Inn Express Jacksonville Hotel. ... more   less 
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Also Known As:
Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Hotel And Suites
Jacksonville Holiday Inn

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