We booked through an online travel site and picked a king bed. We planned to stay 5 nights. As we check in the front desk clerk changes our reservations to two double beds. I asked why and she stated that the travel site only suggested this to them, but it wasn't booked in their system that way (I did see her change my room request). This is the first hotel that I have booked online and had problems with. The next day I talked to the desk clerk and she promised me a king for that night, but that didn't happen. Talked to the manager and the same thing was stated as the night before. If they know this is a problem then why doesn't Hyatt fix this.
As for everything else. They were pleasant. The breakfast was good, but limited. Only protein was eggs.
Fairly close to train station, but not really close to anything else.
- Official Description (provided by the hotel):
- Discover the convenience of home at our modern hotel just 30 minutes west of downtown Chicago and 15 minutes from O'Hare International Airport. Less than minutes from Woodfield Mall in Schaumburg. Hyatt Place Chicago/Itasca features innovative rooms and friendly services that make your stay with us easy and comfortable. Our guests will enjoy a warm environment and a host of modern travel amenities at an exceptional value. Complimentary Hot Breakfast, WiFi and Shuttle within a 5-mile radius. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Place Itasca Hotel Itasca
- Hyatt Itasca