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“Very nice hotel” 5 of 5 bubbles
Review of Westin Chicago Northwest

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Westin Chicago Northwest
Ranked #3 of 5 Hotels in Itasca
New York City
Level Contributor
43 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Very nice hotel”
5 of 5 bubbles Reviewed August 13, 2007

Stayed here on a weekend (Fri-Sun) prepaid rate. I had prepaid for a Thurs-Sun stay (buy 3 nights get third free) and so when I was delayed by a day, did not expect any discount. Asked for an upgraded room when I arrived, and was given an enormous and very comfortable suite! Very clean, everything worked except for the in-room safe.

The traffic situation to Chicago during the weekend is not too bad. I made the trip in about 40 min. Although the atrium is loud (because of the design, just a few people talking in the lobby at normal voices sets off a cacophonous echoing), I did not hear anything from the bedroom of my suite and slept extremely well.

I don't think this property has any doormen - never saw or needed any. But the front desk people were very helpful and friendly.

  • Liked — Comfortable, clean, quiet accommodations.
  • Disliked — A bit of a drive from downtown Chicago, but worth the trip for some guaranteed quiet at night.
  • Stayed August 2007, traveled solo
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank BusterCT1K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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485 reviews from our community

Traveler rating
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    107
    49
    41
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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English first
Ishpeming, MI
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed July 19, 2007

Overall a terrific place to stay. The "Heavenly Bed" is truly heavenly. The rooms are immaculate, very modern, and have all the conveniences you would expect from a top-of-the-line hotel. I had a terrific view of the distant Chicago skyline from my window. The hotel is on a several acre man-made lake with a nice foot path that made me wish I had packed my rollerblades. Service was very good, food exceptional, and prices fair. It's close to O'Hare, but a cab to downtown was over $50. The hotel has a shuttle that drops you off at the Itasca train station. Riding the Metra to Union Station is a better deal at $3.90 (one way) and is nearly as fast.

On the con side, guests are assessed an extra fee to use the attached athletic club's workout facility (treadmill/bike/rowing machine, weights, raquetball, basketball). Fortunately, the pool, hot tub and the attached locker room facilities including sauna and steam room are included without additional charge.

  • Liked — The room was awesome
  • Disliked — Had to pay extra for treadmill / weight room access
  • Stayed July 2007, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank New_Yooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
130 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
3 of 5 bubbles Reviewed June 28, 2007

Summary: Huge lobby with an open atrium (similar to Embassy Suites). Rooms are good sized and nicely furnished but does not have the luxurious feel of a Westin. Decent but not great value given its remote suburb location.

Pros: Lobby is huge with an open atrium and features restaurants and bars. Rooms are large and nicely furnished with flat screen LCD TV. There is even a separately table across the closet for luggage. Westin and Sheraton always have nice beds. You can also break Starbucks coffee in your own room. The pool is good size though not large. The workout room has lots of equipment in an area the size of a basketball court (but not on the 12th floor as noted in a previous review and has no view). There is also an actual basketball court. The hotel seems is basically very large and should be good for business conferences.

Cons: While the furnishings are nice, they are not luxurious. The colors are very standard grey, black and white monotone. The Itasca location is around 20-30 minutes from the O'Hare airport. If you take a taxi, it is considered a suburb of Chicago so your fare will be 1.5 times the actual metered rate. Going into Chicago by car is not recommended due to traffic. Even though it's very close to a highway intersection, there is nothing around the hotel in terms of dining and shopping within the immediate area. Service attitude was a bit cool, and there is no bell service, at least for us. We moved all of our luggage, including boxes, by ourselves.

Conclusion: I suppose I expect a bit more from the Westin in terms of quality. The facilities are great, particularly for business conferences. I see no reason to stay there if you are a tourist since it's too far away to be convenient.

Price paid: $169 + tax for weekday

  • Liked — Large rooms, nice beds
  • Disliked — Location and the barren surrounding area, not nice enough to be a Westin
  • Stayed June 2007, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank SammyF1oyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New york
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 4, 2007

Great hotel, and staff. This is a must see in the burbs. Hotel very modern, and the best staff in Chicago. Great deal, and outstanding value. Priced right!!!!!!!

The lobby bar was an exciting place to meet with a extensive wine list, available by the glass.

Associates are all very excited about what they do. Close to O'hare and Wood field. Heavenly bed and shower a must for every home. I can not wait to return.

  • Liked — the staff
  • Disliked — nothing
  • Stayed May 2007, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank squared237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kenosha, Wisconsin
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 bubbles Reviewed May 2, 2007

I had the pleasure of staying at this property for the Illinois Assoc. for College Admission Counseling May 2-4, 2007. I had read earlier reviews that were unfavorable, but after hearing that the hotel was taken over by Westin and refurbished, I was excited.

I was not disappointed and the hotel exceeded my expectations... exceeded them so much that I will most likely choose this hotel when I am on business again in this area and leaving the hotel I usually have stayed at over the last 9 years!

The rooms are spacious. The provided bathrobe was a nice luxourious touch and I appreciated the in-room Starbucks coffee. The tile/marble bath with double-headed shower was a nice respite at the end of my busy conference days and I found myself going to bed early just so I could get more time in the bed - the bed mattress and linens was like sleeping in a cloud. I wish I could take it home with me. The LCD tv was great too and the honor bar, while expensive - had a good variety and was well stocked. The work area with internet access (must pay for it) was spacious as well and the chair was comfortable. Room servince food was a bit pricey but the portions were extremely large and quality was wonderful. Maid service/cleanliness - imacculate! Hotel staff was great at front desk and with a couple of request/needs I had.

The workout room was great - good exquipment and great views of the area (on 12th floor). Pool was a bit small but nice.

If you are planning a conference, a weekend in the Woodfield area or just need to spend a few nights on business - this is a great place. After busy working days, it's so nice to come "home" to a hotel room that is relaxing. I will definitely be back!

  • Liked — The relaxing and modern atmosphere!
  • Disliked — A little pricey for room service but excellent quality and large portion size.
  • Stayed May 2007, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank Itlngrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
1 review
5 of 5 bubbles Reviewed April 27, 2007

I was a little hesitant to book this hotel after reading the reviews, but decided to go for it anyways. It turns out the hotel was renovated and reopened only about 3 months ago, making it very clean and comfortable. The room was spacious, well appointed, and the Heavenly Bed and Bath were relaxing and wonderful as always. I liked the separate vanity area near the bathroom, as well as the LCD TV and Aeron-like desk chair. The shuttle service was very accommodating, driving/picking me up from Schaumburg multiple times.

It was great for business, and it seems convenient for the nearby Woodfield Mall as well. Now that I'm home, I miss the Heavenly Bed!

  • Stayed April 2007, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank hk442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Green Bay
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed March 1, 2007

When went to the Westin Chicago NW for a Fly Fishing Expo, February 17, 2007. It was pretty. Relaxing stuff all over ( candles water, etc.) and i just thought to myself... yah right!

We requested a quiet room since we live in an Industrial Park, it is nice to have peace and quiet once in awhile. We got to the 11th Floor Room and I heard the air rushing around the Atruim. I was concerned but all the rooms open into the central courtyard, they would all have this noise.

The room was gorgeous! It was SPA -like with a peaceful green color and expresso colored modern furniture. Back to yah, right!
They even had a flat scren TV on the wall!

Heavenly Beds was on the card in the room, Yah, right.

WOW! we slept like puppies curled up in that unbelievably comfortable bed!

That room was so relaxing it felt like being a week on vacation and it was only one night!

Request the front of the building and over look the highways merging. It was like watching a fireplace it was so mesmerizing.

  • Liked — The relaxing beds!
  • Stayed March 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Drox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Chicago Northwest

Property: Westin Chicago Northwest
Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Phone Number:
Location: United States > Illinois > DuPage County > Itasca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Itasca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
Official Description (provided by the hotel):
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin

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