This is a lovely property in a great location. The rooms are huge, the lobby is a gorgeous atrium and the amenities are high-end. Any poster stating otherwise has an unrealistic expectations. This is a classy place. The beds are comfortable, huge bathrooms, open feel, plenty of cable channels although the TV was a bit small because it is such a big room and the beds are so far away.
There were some service letdowns that I experienced. As usual, when checking in during the night audit shift (after 11PM), I'm not greeted with the customer service that I would during a 1st or 2nd shift check-in. OK, I can live with that.
The real disappointment for me is the pool. I purchased this property through Priceline where a pool was a "Guaranteed Amenity". I looked in and the pool was gorgeous with a nice hot tub to boot. The problem is that the pool is only open Fr-Sa-Su, so just 3 days per week. That's incredibly disappointing. Business people like to relax too.
I didn't eat here but I had some snacks and an iced beverage at the Starbucks. The food was fine but my iced mocha did not taste like it came from a real Starbucks. That was a pretty minor detail.
Please open the pool up for all guests!
- Official Description (provided by the hotel):
- An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more less
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- Also Known As:
- Westin Chicago Northwest Hotel Itasca
- Westin Itasca
- Itasca Westin