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“Met our needs but is very noisy and needs some cosmetic updates.”

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Westin Chicago Northwest
Ranked #3 of 5 Hotels in Itasca
Barrington, IL
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Met our needs but is very noisy and needs some cosmetic updates.”
Reviewed April 29, 2012

I stayed here as part of a girlfriends' getaway. To give us extra space, we reserved two adjoining rooms and were giving one king and one double. This worked out fairly well as there were three of us and the night owls took the double. :)

The rooms are tastefully decorated and comfortable, however some of the outside elements of the hotel (particularly the carpets) are terribly worn and stained. We were on the 10th floor and passed three stained areas on our way from the elevator to our room - one spot was large and looked bleached out. A little disconcerting.

We got a good deal on the rooms - $79 each - so that tempers my review a bit. Being charged a $10 "convenience fee" seemed a bit steep for the privilege of Starbucks-brand coffee in our room (we didn't drink) and for 2 bottles of water. To our unpleasant surprise, we found remnants of a prior guest's lunch in our fridge (no telling how long it had been there) and that some of the bolster pillows on the bed had no discernible pillow cases (not sure when the last time they were cleaned).

This hotel has a large and visually impressive atrium but it is LOUD. It didn't help that there were three different weddings being held the night we were there and the guests decided to tire their kids out by allowing them to run back and forth through the hallways, shrieking and screaming until about 11pm. That's not the hotel's fault per se, although the sound carried throughout the place (we were 2 floors below and yet thought it was right outside our door) and it would have been nice had a staff member ridden up to ensure some peace and quiet.

For what we needed and what we wanted to pay, it was okay. It wasn't very far from all the attractions in Schaumburg and if you didn't want to do that drive, there appeared to be a number of options closer to the hotel.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank akafurby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_connolly, General Manager at Westin Chicago Northwest, responded to this review, May 3, 2012
Thank you for taking the time to share comments regarding your experience here. We are glad that you chose us to host your girlfriends’ getaway. There are a few items in your review that we will be following up on – it is important for us to get the feedback so we can make sure that we are continually improving both the physical aspects of the hotel and our service. Your comments will be shared with our housekeeping and security staff. We do apologize for the noise issue. I hope we have the chance to welcome you back on any future trip to the area.
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505 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
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English first
Beloit, Wisconsin
Level Contributor
120 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed April 18, 2012

We recently stayed at this hotel for 6 nights. Over the stay was very good with one major complaint. I'll start with an overview of the hotel.

The location is in a business park with an attached mini mall with restaurants. The airport is about 20 min away and the wood field mall is about 10 min. The hotel itself is very modern with an extravagant lobby and friendly staff. There is a bar located in the center lobby and a mini store for your essentials if you need anything.
We got a corner king room. The room was very large the the standard westin amenities. There was a 42" LCD, sofa, king bed and a small cooler. The cooler is just that, not really as cold as a fridge but adequate. We actually asked fridge and microwave which was delivered and had no charge. The bed was very comfortable which is Westin's standard. Now to my biggest complaint: the AC when it is on make a very loud droaning noise which is very annoying. The sad part is it doesn't even cool the room down. We had it set to 60 and the fan on hi and the room was still really warm. He called mainence but they said thats just how it is.
The bathroom is very nice with the double shower heads and extra vanity area.
Over all the hotel is very nice with excellent staff. Wish tr AC wasn't sooo loud and it actually worked.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Desi_traveler_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_connolly, General Manager at Westin Chicago Northwest, responded to this review, April 27, 2012
Thank you for sharing your feedback regarding your recent stay. It is always helpful to get feedback from our guests regarding their experience. While we are glad that you enjoyed your stay, I do want to apologize for the experience you had with the air conditioning in your room. If you do have an opportunity, please contact me directly at 630-775-1260. We want to make sure this issue is addressed and I would like to find out what room you stayed in so that we can make any necessary repairs on the AC unit in the room. Again, thank you for staying with us and we do hope to have the opportunity to welcome you back in the future.
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Atlanta, Georgia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 16, 2012

This is a fairly typical Westin properly, although it is laid out more like a large Embassy Suites with an atrium in the middle. The rooms are fairly standard and decently appointed. There is free on-site parking, but they charge the standard Starwood fee for internet. The area is in a suburban business park, and there almost nothing within walking distance in terms of restaurants or shopping. The staff is friendly and I had one of the best omelets I've ever ordered for breakfast. It's perfect if you are staying in the area for business, but if you are looking for nightlife and fine restaurants, you might want to pick something in the city.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ATL-CJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_connolly, General Manager at Westin Chicago Northwest, responded to this review, April 27, 2012
Thank you for taking the time to post a review regarding your recent stay. We are glad that you found our hotel to be a good choice for business and that you enjoyed your breakfast! While we are located in a business park, the hotel is only five miles from Woodfield Mall, one of the largest malls in Illinois with many restaurant and nightlife options. Our bellstaff is happy to provide shuttle service to/from the mall. And, if you do have the opportunity to return to the area and our hotel, the Metra train is a great option for easy and affordable transportation into Chicago and all of the entertainment options available in the city. Please do keep us in mind for a future visit to the area.
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Mumbai
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 2, 2012

At Westin what you would like is"

- They have an excellent gym, basketball courts (indoor and outdoor), Tennis court, indoor heated swimming pool and Squash courts
- Also the hotel has Shula's steak which happens to be one of the most famous Steak houses in Chicago
- The hotel is in close proximity to many corporate offices located in One pierce place and other nearby areas
- The rooms are spacious and I especially liked the big windows - which give ample sunlight if the curtains are kept open
- Also, the hotel has a free pick and drop facility to Itasca station, Woodfield's mall and areas within this periphery
- The staff is courteous and responsive
- They also have big business centre and convention centres

Room Tip: Ask for rooms on the higher floors, to enjoy a distant view of the city
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  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sachin_korde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_connolly, General Manager at Westin Chicago Northwest, responded to this review, April 5, 2012
Thank you for your comments regarding your recent stay at the Westin Chicago Northwest in Itasca, IL. We are glad you found our hotel to be an excellent choice for your business trip to the area. It was our pleasure to welcome you and we hope to have another opportunity in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Aurora, Illinois
1 review
Reviewed March 28, 2012

The hotel was really amazing . The staff went out of their way to make sure everything at the wedding we attended went perfectly .The catering was really good and everyone had a great time . Rooms were well appointed and quiet . The breakfast buffet the next morning at Shula's was the best .

Room Tip: I don't think there is a bad room anywhere .
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  • Stayed December 2011, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank olga h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_connolly, General Manager at Westin Chicago Northwest, responded to this review, March 30, 2012
We appreciate your time in sharing your comments about your recent stay at the Westin Chicago Northwest. We are glad that you enjoyed your stay and had a great time at the wedding! Your feedback will be shared with our staff. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NORTH AURORA
1 review
Reviewed March 27, 2012

The hotel was beautiful , service was excellent and the wedding went off without any problems . A+++ Breakfast was amazing .

Room Tip: Not a bad room in the building
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronald P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_connolly, General Manager at Westin Chicago Northwest, responded to this review, March 30, 2012
Thank you for sharing your great wedding experience at the Westin Chicago Northwest! It was great to hear your comments and we are glad you enjoyed your visit with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
123 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed March 20, 2012

Stayed at the Westin for one night when I was going to a one day convention nearby. Was very pleasantly surprised how nice the hotel was. Everyone was friendly and gave us good service. We enjoyed the bar area. Had dinner at Shula's which had great food and service. Seemed to have alot going on.....Amway meeting with alot of 20 somethings and a wedding but did not cause any noise or crowding problems.

Room was spacious and clean. Easy check in. Liked the separate area with mirror and counter outside the bathroom since there was two of us getting ready.

Would recommend a weekend stop here!

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelNut70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
patty_connolly, General Manager at Westin Chicago Northwest, responded to this review, March 30, 2012
Thank you for your comments about your recent enjoyable stay here at the Westin Chicago Northwest. We value feedback from our guests and it was great to hear that you enjoyed your stay. We hope to welcome you back in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westin Chicago Northwest

Property: Westin Chicago Northwest
Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Phone Number:
Location: United States > Illinois > DuPage County > Itasca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Itasca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
Official Description (provided by the hotel):
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin

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