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Holiday Inn Itasca (Woodfield Area)
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Reviews (159)
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62 - 67 of 159 reviews
Reviewed August 2, 2014

My husband and I stayed here first in the middle of July 2014. Our son was being admitted to a hospital nearby, and we are from the St. Louis area. After driving most of the evening and admitting him into the hospital, we just needed a basic hotel to sleep at so we wouldn't be driving back home tired. This hotel was perfect for that. We didn't have breakfast here this time. The second time we stayed was with our two boys, and we traveled to Chicago to visit our other son in the hospital. We again stayed one night, but we had a little time to kill in the morning before our visit, so we decided to eat at the breakfast buffet. The only thing that we didn't notice was that the breakfast was not complementary, so we were shocked to receive a bill. Kids do eat free with the purchase of an adult buffet though, so that did help out a bit. It wasn't a big deal, but we probably would've just stopped on the way to the hospital for breakfast if we had known it was not included. Overall, it was $28 (with tax and tip) for the 4 of us to eat breakfast, but the breakfast was only a step above what you would expect with a complementary breakfast. As for the hotel, it did the job it was supposed to do, so we were happy with that.

  • Stayed: August 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justina P, Front Office Manager at Holiday Inn Itasca (Woodfield Area), responded to this reviewResponded August 4, 2014

Jennifer S.,

I'm sorry you had to visit us during such stressful occasions. I am pleased to hear that we were able to take care of your basic needs and give you a comfortable place to rest during your stays. I wish our breakfast had met your standards, we will work on improving our menu items to better satisfy our guests. We look forward to your next stay and hope it is under better circumstances.

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Reviewed August 2, 2014

the king leisure suite was very small compared to the many others I have stayed in all around the country and world. About half the size. Comfortable bed. I love Holiday Inn's new pillows. I have always wondered why there is free breakfast at Holiday Inn Express and Staybridge Suites but not Holiday Inn!

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank yearbook1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justina P, Front Office Manager at Holiday Inn Itasca (Woodfield Area), responded to this reviewResponded August 3, 2014

Thank you for noticing our new pillows! All of our pillows have been replaced with brand new king size pillows. We do offer more than a standard continental buffet and have the full service restaurant available both in the morning and evening for dinner here at the Holiday Inn. Please enjoy your travels and thank you for the review.

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Reviewed July 29, 2014

Holiday Inn Itasca saved our destination wedding and made our day perfect! We are from out of state and our original wedding plans fell through weeks before our wedding. Holiday Inn Itasca, specifically Peter Mikhjian and staff, stepped up to the plate and turned a potential wedding disaster into an absolutely beautiful, stress-free wedding experience. Our family and friends stayed at the Holiday Inn for five (5) days and our reception was held at the hotel. Peter and the staff not only went out of their way for us, they made sure our family and friends were well taken care of as well. Instead of listing everything they did to make our experience perfect, I’ll sum it up with when the Bride thinks her wedding was perfect and stress-free that’s a home run! It’s the hotel staff that makes this hotel so remarkable! We are looking forward to staying at the Holiday Inn Itasca again and would recommend them for any and all events. Thank you, Holiday Inn!

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank April N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justina P, Front Office Manager at Holiday Inn Itasca (Woodfield Area), responded to this reviewResponded July 31, 2014

April L,

We can begin to express what a joy your wedding party, friends and family were to have here at our hotel. We are happy to hear that everything was "perfect", we strive to ensure experiences here are memorable. Thank you for taking the time out of what should be your honeymoon to let us know how well we handled your event. We look forward to seeing you on your one year anniversary!

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Reviewed June 26, 2014

they say people make the difference and with this hotel that is the case. All employees are top notch and go out of there way to say hi. The morning breakfast waiters are top notch and work very hard and always polite. Even the maintenance man is awesome and always says hi to me with a smile.
I could go on and on. The hotel was remodeled a couple years back and very nice but I definately come back over and over to this hotel because of the outstanding staff

  • Stayed: June 2014, traveled on business
    • Value
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1  Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justina P, Front Office Manager at Holiday Inn Itasca (Woodfield Area), responded to this reviewResponded July 10, 2014

Jim H.

You could not have made a manager prouder! It is so rewarding to hear that my staff is leaving such a remarkable impression on our guests. Thank you for taking the time to bring this not only to my attention but to take the time out to write a review on TripAdvisor. I am again proud and we will all be looking forward to your next stay with us so we can welcome you in.

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Reviewed May 28, 2014

The service was very excellent, room very clean. We had breakfast and everything was very good. Overall i was very satisfy with everything and recommend it and I will visit it again. The pool area was also very clean and they will be checking to make sure that they had towels at all times.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Luz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ryan Q, Guest Relations Manager at Holiday Inn Itasca (Woodfield Area), responded to this reviewResponded May 30, 2014

Thank you for choosing to stay with us, here at Holiday Inn Itasca! I appreciate you taking the time to share your recommendation and feedback of the service and accommodations you enjoyed during your recent stay. I was delighted to read that you already plan on visiting us again. We are eagerly looking forward to your return. Until then, stay awesome!

Yours in service,

Ryan Quinn
Guest Experience Manager

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