I arrived at the Eaglewood Resort on a Sunday for a conference that started on Monday, and the place was deserted, with the lobby bar and restaurant closed. My room, spacious in size and sparsely furnished, had a balcony overlooking the parking lot. As I settled in to bed, I realized the parking lot lights were shining brightly through two triangular uncurtained windows over the sliding glass doors. And with the interior lights off, the room was extremely light. Add to that the uncomfortable mattress and the fact the room was so hot (this was December, mind you), that I only managed to catch a few hours of sleep with a towel over my eyes and the heat completely powered off.
When I complained the next morning, the front desk staff offered to move me, but I had already unpacked, plus the conference was starting.
I found the service ranged from helpful to untrained to downright indifferent. The architecture of the wing with the guest rooms is bizarre, and you will indeed walk quite a ways to get to anywhere.
- Official Description (provided by the hotel):
- Upscale accommodations, luxurious amenities, technologically advanced conference facilities. Golf course and wellness spa. Newly renovations spacious, mission style guestrooms with mellow golds, deep reds and rich greens used throughout. ... more less
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- Also Known As:
- Eaglewood Resort And Spa Chicago
- Eaglewood Resort & Spa Chicago Hotel Itasca
- Eaglewood Hotel Chicago
- Eaglewood Hotel Itasca
- Eaglewood Resort And Spa Itasca Il