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“Very nice hotel” 4 of 5 bubbles
Review of Hilton Garden Inn Hoffman Estates

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Hilton Garden Inn Hoffman Estates
Ranked #1 of 9 Hotels in Hoffman Estates
Certificate of Excellence
Grand Rapids, Michigan
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very nice hotel”
4 of 5 bubbles Reviewed September 10, 2012

Beautiful lobby. Very clean and up to date. Close to many restaurants. Easy on and off the highway. Wonderful service. Had a little issue with the keys not working, but it was quickly resolved. The breakfast available was a bit expensive. The beds were very comfortable. We had a king sized adjustable comfort bed. Both sides were able to choose their level of comfort.

  • Stayed September 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank aspen2315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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649 reviews from our community

Traveler rating
    399
    169
    49
    25
    7
See reviews for
167
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Tucker, Georgia
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed August 31, 2012

Nice newer property. The staff were helpful, but could have cared less about my Diamond status. Good location. The bathroom was small, but the bed was comfortable. I did have an issue with the air conditioner not working and it took 3 calls to the staff in order to get the issue resolved.

  • Stayed August 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Angela W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clint D, General Manager at Hilton Garden Inn Hoffman Estates, responded to this review, September 4, 2012
Dear Angela,

Thank you for taking time out of your day to respond regarding your stay with us. I apologize that the staff did not recognize your Diamond status. We have been working with our front desk team to notice and thank our Hilton Honors elite members. We have a new team on board and really like the progress we have been making. I hope that you will give us another shot to wow you upon your next visit to the Hoffman Estates area.

Thanks again,

Clint DeLee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
5 of 5 bubbles Reviewed August 8, 2012

Although a bit far from downtown Chicago, this hotel was worth the extra travel time to get into the city. The service was great and the service representatives were extremely accommodating. The rooms were up to date and well ventilated. The bathrooms were extremely clean, and neat. I couldn't believe all the the amenities that were offered for the price. At 5:00p.m. they had a tea hour where guests were served tea and cookies for free! The cookies were fresh and tasty. The beds were extremely comfortable. One of the best hotel beds I have ever stayed in. Most of the time it is difficult for me to sleep in places that are not home. This was a great home away from home for our very short stay. If I had to take a trip to Chicago again, this is the only place that I would ever want to stay!

  • Stayed July 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tiffany W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed August 5, 2012

Stayed overnight with our two boys en route to Chicago. Rooms and property as a whole was extremely well appointed and clean - felt almost new. Lobby/breakfast/lounge area was impressively furnished and laid out. Extremely comfortable beds, all of us agreed! Bathroom was small, but shower was great and towels were fluffy. A/C unit worked well, and provided good "white noise" for a good night's sleep. The breakfast was excellent - cook to order omelettes were a hit. Friendly staff and the price was right. This is about 40 minutes from the loop, in non-rush traffic.

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cmishnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbana,IL
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 24, 2012

It's was very clean! The staff were very friendly. The only fault I could find was that the bar wasn't open and it being a Friday i was looking forward to going back to hotel and having a few drinks. The beds were a little too comfy!

  • Stayed July 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank ange1058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, IN
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed July 21, 2012

We stayed at this hotel twice in July, once as a couple and once with family. The King room we stayed in as a couple was very nice and very quiet. The morning breakfast was too busy and they did not have enough staff to kep food fresh and even available. But the front desk recognized the problem and comped our breakfast. The next weekend we stayed as a family for a sporting event in a double room. Although this is a Hilton corporate decision, the new double beds are extremely small. There was no way our family of 4 could sleep in these two beds together, and we are not big people. We talked to the front desk and ended up having to get a second room for the next night. They did give us a good deal and treated us extremely nice, but shame on Hilton for switching to these ridiculously small beds!

  • Stayed July 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank travelmom200612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urbana, Illinois
Level Contributor
118 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed July 8, 2012

Excellent customer service. Great value. Rooms, clean and nicely decorated..great location.
Noisy in halls, no sound barriers from hall noise...heard everyone conversations and babies crying.
Overall pleased with stay.

  • Stayed July 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cplot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hilton Garden Inn Hoffman Estates, responded to this review, July 10, 2012
Dear Cplot-

Thanks for taking time to review our hotel on Trip Advisor. We are very pleased with our newly renovated hotel. We appreciate your business and hope to see you soon!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Hoffman Estates

Property: Hilton Garden Inn Hoffman Estates
Address: 2425 Barrington Rd, Hoffman Estates, IL 60192-2065
Phone Number:
Location: United States > Illinois > Hoffman Estates
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#1 Romantic Hotel in Hoffman Estates
#2 Business Hotel in Hoffman Estates
#4 Family Hotel in Hoffman Estates
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Hoffman Estates 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Hilton Garden Inn Hoffman Estates Hotel Hoffman Estates
Hilton Hoffman Estates
Hoffman Estates Hilton

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