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“5 Stars All Around”

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Holiday Inn Express Hotel & Suites Chicago Airport West
Ranked #2 of 3 Hotels in Hillside
Certificate of Excellence
Reviewed October 2, 2013

From start to finish ... great experience ...
* booked online
* clean, comfortable king room - nicely appointed
* easy check in process with friendly front desk assistance
* quiet surroundings
* indoor pool
* healthy breakfast options
* quick check out
Five stars All Around!

  • Stayed: October 2013, traveled as a couple
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Thank TeriNick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this reviewResponded October 5, 2013

We are happy that you had a great experience. Here at the Holiday Inn Express in Hillside, Illinois we make sure that we treat our guest like family. Anytime in Chicago please do not hesitate to call on us for you stay!

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119 - 125 of 228 reviews

Reviewed September 22, 2013

Stayed Aug10-15 2013 and it was great. The main desk helped you with anything and the shuttle was a life saver. Would stay here everytime. The room was big and very clean and the popcorn was a exra every night.

  • Stayed: August 2013, traveled with family
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Thank JEFSUSHAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this reviewResponded September 24, 2013

Thank you for this wonderful review and taking the time to let us know how your visit with us was a success! Our shuttle service is one of our best complimentary amenities and we are glad we were able to accommodate you. Hope you see you in the near future.

Front Desk Manager
Sharon Tharpe

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Reviewed September 22, 2013

We stayed at this hotel for two nights. We were so impressed by the courteous staff and the cleanliness of the hotel and room. We arrived way ahead of check-in time, but the lovely Miss Q had our room available within 30 minutes of our call. We were blown away how quickly we checked in. They also have a shuttle service available. We needed to be dropped off and picked up at the hospital and they were very accommodating. The hotel offers daily breakfast. You don't leave hungry. There is something for everyone! Coffee was very good!
Thank you to the staff and Miss Q!

  • Stayed: September 2013, traveled as a couple
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Thank Gisela67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this reviewResponded September 24, 2013

We are so pleased you and your family had a wonderful stay with us. We strive to do our possible best to provide a pleasant and wonderful experience to all guests while staying with us. Glad you took advantage our complimentary shuttle service which runs from 5am to 12 midnight. Thank you for mentioning Miss Q by name, she is a prefect example of how we treat our guests. Hope you see you in the near future.

Front Desk Manager
Sharon Tharpe

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Reviewed September 18, 2013

Good convenient location for O'Hare and VA hospital. Very clean. Good breakfast. Problems:
1. Overpriced
2. Very poor Wifi
3. Check in and Check out staff were VERY slow...even with an advanced reservation...which they managed to seem to lose.

  • Stayed: September 2013, traveled on business
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Thank Mark M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this reviewResponded September 24, 2013

We are so glad to hear our location was convenient for you and thank you for noticing the great efforts our housekeepers go to ensure our rooms are clean, not to mention our breakfast buffet. Our apologies for the issues you encountered during your stay with us. We strive to do our absolute best to ensure all guests have a wonderful stay with us. Hopefully this will not discourage you from giving us another opportunity in the future. Thank you very much for your review.

Front Office Manager
Sharon Tharpe

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Reviewed September 5, 2013

Once I figured out how the shuttle bus ran from this hotel - it was a great place to stay. Is out of town so you are better to use the train to get downtown ... But half an hour and under $3 - you are saving big time rather than staying downtown. Hotel room is great and the front staff are polite. Just make sure you call them in advance if you want to be picked up from hotel - they don't do shuttle runs unless on call - especially late at night ...

Stayed: September 2013, traveled solo
Thank Ecosnake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this reviewResponded September 8, 2013

Great to hear that you needs were met regarding our shuttle service. Yes, we are 25 minutes from downtown and offer shuttle service per request from 5am to midnight. Just fyi there is great dining and shopping in the area as well.

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Reviewed August 31, 2013

I just had the worst travel experience of my life, and the night manager here Jeffrey was awesome. It's nice to see a hotel still provide customer service and not treat you like a number. If you get stuck at Ohare, this place is a great option.

  • Stayed: August 2013
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Thank OKCtraveler79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this reviewResponded September 8, 2013

It's our pleasure and a great honor to make sure our guest stay is a good one. Sometime travel is and good and sometime everything that could go wrong does. We hope that upon walking in our doors you feel welcome and at ease. Please anytime in Chicago West Ohare area come back to visit us.

Front Office Manager
Sharon Tharpe

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Reviewed August 26, 2013

We went to Chicago from August 15th to August 17th for the funeral of my Aunt. While in Chicago we stayed at the Holiday Inn Express in Hillside, IL so that we could attend the funeral services, because Q was our receptionist we were blessed with a very comfortable room and she made sure we had transportation to accommodate us during our difficult visit. I would like to thank the Holiday Inn Express and Ms. Q for the excellent service we received during this trying time in our lives. Thanks alot from the the Johnson/Bowns/Moore Family.

  • Stayed: August 2013, traveled with family
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Thank Christine J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos M, Front Office Manager at Holiday Inn Express Hotel & Suites Chicago Airport West, responded to this reviewResponded August 30, 2013

We are pleased that our staff member was able to make your stay a good one. In good or bad times to know that you can depend on great service it make things a little bit easier. Please feel free to come back, are arms are opened.

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Additional Information about Holiday Inn Express Hotel & Suites Chicago Airport West

Address: 200 S Mannheim Rd, Hillside, IL 60162-1825
Phone Number:
Location: United States > Illinois > Hillside
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Hillside
Price Range: $104 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chicago Airport West 2.5*
Number of rooms: 135
Official Description (provided by the hotel):
Located minutes from Downtown Chicago along I-290, our new Holiday Inn Express & Suites Chicago Airport West - O Hare is near some of the nation s top companies, including Westbrook Corporate Center, Actuant, SAP, Navistar, Ace Hardware and Loyola Medical Center, and with easy access to Chicago s main highways, including I-88, I-294, and I-355.Situated in suburban Chicago, our hotel is an ideal location for travelers visiting nearby attractions such as Yorktown Mall, Oakbrook Mall, Drury Lane Theatre, Oakbrook Terrace, and downtown Chicago. Chicago s O Hare International Airport is (ORD) 6 miles and Chicago Midway International Airport (MDW) is 15 miles from the hotel.All rates include our daily hot Express Start Breakfast. Our hotel guest rooms include 32' flat panel HDTVs and free wired and wireless HSIA while our suites include microwaves, refrigerators and sofa sleepers. To make your stay more relaxed and comfortable enjoy our state-of-the-art fitness center and indoor heated pool. Stay connected in our 24-hour business center. Families can enjoy the Holiday Inn Express & Suites Chicago Airport West - O Hare s easy access to many Chicago attractions such as Brookfield Zoo, Wrigley Field, U.S. Cellular Field, Soldier Field, United Center, Field Musuem, Navy Pier and the Magnificent Mile by car or by Chicago s public transportation system. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Chicago Airport West

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