I was put into a noisy room right on the busy road. This is a problem because I asked for a quiet room when I made the reservation and I asked for a quiet room when I checked in. The traffic noise was really bad. The air conditioner clicked loudly on and off and on and off. We seemed to be next to a group of people that got up at 6 am on a Saturday morning and there were non-stop slams for at least an hour up and down the hall. Why can't they design a door that does not bang shut so loudly?
I am a priority club member and tried to check in 45 minutes early but was told the rooms were not clean and to come back in 1/2 an hour. OK came back in 1/2 an hour and a room still could not be found for us. We waited in the lobby for another 1/2 hour with many other people trying to check in, not enough chairs for everyone, kids running wild, people having trouble getting the shuttle, people with mixed up reservations, popcorn being spilled and ground into the rug. After 1/2 an hour I went up to the front desk and the man said "oh I was waiting for you" which is an odd thing to say because I was sitting in the chair directly in front of him.
The man then said the ominous words "I'll go clean your room myself." Whether he was lying which is bad enough, or serious which is frightening. I could only imagine sheets not being changed and towels being folded up dirty. All through this ordeal I was pleasant and cheerful even tho inside I was really frustrated and upset.
The computer in their computer room will suddenly shut down after a few minutes to limit your use! Beware. Beware of this hotel and the complete chaos of checking and lost shuttles.
- Official Description (provided by the hotel):
- Located minutes from Downtown Chicago along I-290, our new Holiday Inn Express & Suites Chicago Airport West - O Hare is near some of the nation s top companies, including Westbrook Corporate Center, Actuant, SAP, Navistar, Ace Hardware and Loyola Medical Center, and with easy access to Chicago s main highways, including I-88, I-294, and I-355.Situated in suburban Chicago, our hotel is an ideal location for travelers visiting nearby attractions such as Yorktown Mall, Oakbrook Mall, Drury Lane Theatre, Oakbrook Terrace, and downtown Chicago. Chicago s O Hare International Airport is (ORD) 6 miles and Chicago Midway International Airport (MDW) is 15 miles from the hotel.All rates include our daily hot Express Start Breakfast. Our hotel guest rooms include 32' flat panel HDTVs and free wired and wireless HSIA while our suites include microwaves, refrigerators and sofa sleepers. To make your stay more relaxed and comfortable enjoy our state-of-the-art fitness center and indoor heated pool. Stay connected in our 24-hour business center. Families can enjoy the Holiday Inn Express & Suites Chicago Airport West - O Hare s easy access to many Chicago attractions such as Brookfield Zoo, Wrigley Field, U.S. Cellular Field, Soldier Field, United Center, Field Musuem, Navy Pier and the Magnificent Mile by car or by Chicago s public transportation system. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Chicago Airport West