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“Never Again” 2 of 5 bubbles
Review of Baymont Inn & Suites Highland

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Baymont Inn & Suites Highland
Ranked #1 of 1 Hotels in Highland
Certificate of Excellence
Philadelphia
1 review
“Never Again”
2 of 5 bubbles Reviewed March 28, 2007

I was very disappointed with the value. One would think they would try to be a little more competitive being in the middle of nowhere. Well the service is soso. The staff is soso and the management is poor. The occupancy will tell all. Take a look at the empty driveway. I should have known better.

  • Liked — Hotel is fairly fresh
  • Disliked — The management and inability to deal with the customer
  • Stayed March 2007, traveled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank RoadWarrior51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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211 reviews from our community

Traveler rating
    100
    61
    34
    11
    5
See reviews for
96
31
10
44
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Any
English first
Seattle
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed July 12, 2005

My parents had their 50th wedding anniversary party in Southern Illinois. So A LOT of family members came to town. We had 25 rooms booked in this hotel. It was great. They opened up one of their conference rooms for us at no charge so that we could all eat breakfast together.

The breakfast itself was one of the better continental breakfasts I've seen -- with a good variety.

The rooms were clean and big. Beds were comfortable. The housekeeping staff easily accommodated our special requests.

Since we were a big group, we got a little noisy at times. I think we annoyed some of the guests who had rooms on the balcony overlooking the lobby. The hotel staff were amazingly polite (but firm) in moving us back to the conference room so we could enjoy visiting with family without disturbing other guests. They were also very good at giving directions to laundromats, restaurants and making copies.

The water in the pool was a little cold for me, but the kids loved it. About half the pool was shallow enough for my 6 year old to play safely. The other half was deep enough for the older kids to swim underwater.

The location was convenient for sight-seeing in St. Louis as well as for all our family activities in the area.

My family is planning another visit to the area next summer and most certainly will stay here.

  • Stayed July 2004
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank MaryVC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed June 3, 2003

Fancy lobby, rooms are large, neat, and clean, friendly staff, good continental breakfast (well-stocked, too!).

  • Stayed May 2003
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Highland

Property: Baymont Inn & Suites Highland
Address: 20 Central Blvd, Highland, IL 62249 (Formerly Holiday Inn Express Highland)
Phone Number:
Location: United States > Illinois > Highland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Highland
Price Range (Based on Average Rates): $
Hotel Class:3 star — Baymont Inn & Suites Highland 3*
Number of rooms: 60
Official Description (provided by the hotel):
Welcome to the updated Baymont Inn & Suites - Highland, IL!We are located just 30 miles east of downtown St. Louis, off I-70 at exit 24. The hotel is within walking distance of several restaurants and stores. For both business and pleasure, we offer everything you'll need for your complete comfort and convenience. Our hotel offers a variety of services including a free hot breakfast, and valet dry cleaning services.All accommodations are equipped with Simply Smart amenities, a hair dryer, coffee maker, iron/ironing board, free local calls, free wireless Internet, and a personal wake-up call upon request.During your stay we invite you to relax in our indoor heated pool or enjoy a workout in the fitness center. Consider the hotels conference room for your next meeting or family get-together. Our event coordinators are eager to help you plan the perfect meeting or function.Local industries include: Basler Electric, Cooper B-Line, Highland Supply, the Korte Company, Trouw Nutrition,Trionics, Schantz & Sons, Smurfit Stone, Wall Street Journal, and Wicks Organ/Aircraft.Area attractions include: historic downtown Highland, Silver Lake, the Latzer Homestead (founder of Pet Milk), and Hidden Lake Winery. ... more   less 
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Also Known As:
Holiday Inn Express Highland Hotel Highland
Holiday Inn Highland

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