For the cost of rooms at this hotel, don't waste your money. There is a Hampton Inn right next door to the Gurnee Mills Mall that I would bet could come out heads above this mediocre hotel. The staff is ill-equipped to assist with the most basic of requests say nothing about the items that could make this hotel stand out as a place to relax and rejuvenate. Any issues brought to their attention were somehow our fault and not theirs. There is only one person at the front desk to deal with maintenance issues, security, hotel check-in/check-out and housekeeping issues after a certain time of the day so be ready to make due. I certainly don't know if the front desk person was old enough to stay home alone say nothing about take care of an entire hotel on her own.
The lobby is cramped, pool is adequate but small and doesn't scream vacation getaway. The rooms are old and dirty. Being an older hotel, it is not very sound-proof so every step in every room on every floor is heard throughout the hotel. The worst nights sleep I ever got was at this hotel. Don't spend your money or time here. You'll be seriously disappointed and go home angry and tired. (And remember that all of this is your fault!)More
- Free Wifi
- Free Parking