Let me start by saying this... what a beautiful hotel, very clean,the lobby was very clean, nice clean rooms, pool area, restuarant! I booked a last minute over night trip for my son and I this past weekend(July14th) at the Holiday inn convention center in Gurnee,IL, all of the other hotels are booked so I got lucky by them having a room left. I book over the phone. everything was great gave them all my information and debit card number! I ask the person on the phone what time is check-in, she tells me 3:00pm and I ask her I am using my DEBIT CARD not a credit card and she says that was fine, not a problem!! My son and I get there at about 2:50pm and I ask to see if we can check in and the girl says "No your room is not ready yet" I say really I thought check in was at 3:00pm, she says no it is at 4:00pm.I was not happy about that, so I say why did they tell me 3:00pm, I took a metra train and the pace bus, my son is tired and hot , he need to rest and take his asthma meds. She say I dont know why they would tell you that, I say to her well they did. I say fine we will go sit in the lobby and wait, I ask if my son can go swimming and she tells me "no not until you check-in", I was fuming by then.We go sit back down to wait about ten minutes later, she says "oh whats your last name again" so I tell her and she says we have a room ready for you! Here is where I get more angry.. She says to me can I have your card and id, I had her my DEBIT CARD and she looks at me and says "there will be an extra 50.00 dollar charge for incedentials, I said wait one minute Noone told me about an extra charge, they told me what it would be and that is what was avaliable to use on the card. She tells me let me see what I can do, she comes back and says to me "ok the fee will be waived" then her attuitude changd at this point... She tells me" well If you damage anything your card will be charged and we are a 100 percent smoke-free hotel and the fee for smoking in the room is 250.00!!!! At that point if there would have been any other hotel to go to we would have left!!! I lloked at her and said I do not go around damaging hotel rooms, I take offense to that also my son has asthma so I DONT SMOKE!!! I got my room keys and went up to our room!! Everything after that was great!!!! My son and I swam until 10:45pm we used the computers in the lobby!!! Now Sunday morning I take my son to the pool so he can swim before we have to check-out and there is a sighn on the door saying the pool will be closed until 5:00pm! I was annoyed at that!!! We go to the restuarant that is there, I was not feeling well so I asked if my son can take his plate up to our room and I was told no that is not allowed, BUT there was a gentlemen who took his food up to his room, and I asked why can that man take his up and I cant, she tells me " HE IS A SPECIAL GUEST" THAT really mad me mad!!! after that we just went to our room packed up and left!!! It was a very beautiful and clean place BUT THEY NEED TO MAKE SURE ALL EMPLOYEES GIVE THE CORRECT INFORMATION AND TREAT PEOPLE NICELY!!!!