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“Wonderful Stay”

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Hampton Inn Chicago/Gurnee
Ranked #1 of 11 Hotels in Gurnee
Certificate of Excellence
Bemidji, Minnesota
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful Stay”
Reviewed March 28, 2013

I would definitely recommend this hotel to anyone traveling to the Waukegan area. The hotel is clean, well maintained and comfortable. The only problem I had was with a vending machine! The staff was helpful and kind, and we were there with a group of 72 teenagers!! The facilities were adequate for our needs, and nearby restaurants were very accommodating and reasonably priced. Great time, would definitely stay here again.

Room Tip: some of the rooms were equipped with microwaves and fridges, you may want to check into that if you...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bemidjimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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509 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • French first
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  • Portuguese first
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  • Any
English first
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 10, 2013 via mobile

Famines from our swim team stayed here while competing in the senior champ meet. The location is fabulous. The staff gave us late checkout so the girls could rest before finals. This is our 2nd year here and I am sure we will be back again

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Suzycuev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Level 6 Contributor
252 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed March 4, 2013

I am a Hilton Diamond member and stay at multiple Hilton branded properties in my weekly travels.
I had to make a detour and stay here at this Hampton Inn due to an incoming snowstorm in the Chicago area.
First the plusses....The property itself is in a great location...right off of I-94 and Grand on the far north side of Chicagoland between Chicago and Milwaukee.
There are many dining and shopping options within 1 mile of the property including Timmy O Tooles Irish bar which is right in front of the building.
The negatives are the same as have already been mentioned in other reviews... Small, dated rooms, miniscule bathrooms, and an almost unusable internet connection.
I have to connect to my companies VPN for work and the broadband at this hotel simply does not support the bandwidth needed. I regularly stay at Hampton Inns out in the mountains of West Virginia that have better internet service than here.
I can't recommend this property to any other Hilton Honors business traveler members based on its higher than average price for the area and its poor broadband infrastructure.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Wildcat1897
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Drab, General Manager at Hampton Inn Chicago/Gurnee, responded to this review, March 7, 2013
Thank you so much for taking time to post a review of your recent stay with us. I sincerely apologize if you were inconvenienced in any way regarding our internet connection at our hotel. I do empathize with your situation and assure you that we are always looking for ways to improve our guests’ satisfaction. We are currently looking at different options to increase the speed of our Wi-Fi connection. With this in mind, I assure you that your comments will be taken into consideration to improve our property.

Again, I truly regret any inconveniences you went through and hope that you give us another opportunity of staying with us if you are ever around our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aurora, Colorado
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 18, 2013

The heating system was aimed directly at the work desk, blowing a constant stream of air across the desk. I asked if there was a deflector available but there wasn't. Also the noise was constant and as long as the system was turned on, the air blew, often cold air.

After 5:00 pm the internet became very slow, often to the point of lack of connectivity. I called the front desk and asked about it and was told that when the hotel was full, the internet didn't work well. I guess they expect the hotel not to be booked.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank hpitler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Drab, General Manager at Hampton Inn Chicago/Gurnee, responded to this review, February 20, 2013
I appreciate your review of your recent experience at our hotel. I am so sorry that you had a disappointing stay with us. I truly apologize if your A/C unit was not working properly and that it constantly blew air across your desk and also of the connection issue with our internet. I thank you for bringing this to my attention so that I may follow-up with our maintenance crew to resolve this issue. Your feedback is incredibly important to us and we will definitely take your comments into consideration to improve our in-property experience. If you have any questions you can reach me at 847-662-1100.

Again, I apologize you went through any inconveniences and hope that you will consider staying with us next time you are in town.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Duluth, Minnesota, United States
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 27, 2013

We were coming to town for a family funeral. The Hampton Inn was extremely gracious under these circumstances. We got a bereavement rate, they gave us a bottle of water, offered condolences and were all around great at the front desk. The rooms were very clean and comfortable. Keep up the good work!

  • Stayed January 2013, traveled with family
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Helpful?
2 Thank Barb P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo Grove, Illinois
Level 5 Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed January 27, 2013

I stayed at this hotel for a long time while working on a contract in Gurnee.From beginning to end my stay was without trouble. The staff are absolutely outstanding! They are helpful and kind, and quick to deal with any issues that may arise with the room.

My wife and daughter visited for her birthday. We had been out during the day and when we came back the staff had bought my daughter a gift and decorated her room with balloons and flowers. Whoever heard of a hotel that does that??

The place is super clean and very well run. I highly recommend that if you visit Gurnee you make this place your hotel of choice.

Room Tip: I always tried for a high room at the ends away from the elevators (lifts), I found these to be quie...
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  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oswego, Illinois
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 22, 2013

A very clean, updated room with comfortable beds. I was impressed with the amount of power plugs available for the value price.
I was had a reservation at another brand in the same location and cancelled once I saw the price for this location. They also have an excellent fitness room.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank uxb2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Chicago/Gurnee

Property: Hampton Inn Chicago/Gurnee
Address: 5550 Grand Ave, Gurnee, IL 60031-4901
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 11 Hotels in Gurnee
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Chicago/Gurnee 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Hampton Inn Chicago/Gurnee Hotel Gurnee
Hampton Inn Gurnee Il
Gurnee Hampton Inn

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