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“Long Lines”
Review of Steak 'n Shake

Steak 'n Shake
Ranked #78 of 145 Restaurants in Gurnee
Cuisines: American, Fast Food
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Restaurant details
Dining options: Late Night, Takeout
Description: Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
Reviewed December 8, 2013

Steak n' Shake has such great food, but i'm going to have to give this location 2 stars. The wait is horrible around the "4th meal" hour. Dine in, take out, and drive thru. We waited about an hour in the drive thru to get our food, but it did come with a free shake for waiting!

If you don't mind the wait, the Chicago style hot dog is amazing!

    • Value
    • Atmosphere
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    • Food
Thank Gabrielle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (94)
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90 - 94 of 94 reviews

Reviewed November 1, 2013

I'd never been to a Steak 'n Shake before, but my daughter and husband wanted to go and raved about the food.
The atmosphere was bright & cheery - neon, open kitchen, etc. However, the flip menu on our table was so dirty that pages were stuck together and there were fingerprints all over the base.

When I went to use the restroom to wash my hands, it was filthy. The floor was dirty, the stainless steel had "drip trails", the door itself was grimey; I didn't feel any cleaner after I washed up than before.

When my food arrived, the underside rim of my plate had 3 large (the size of a quarter) smears of dried yellow something (mustard, cheese??) that had clearly been baked on - probably in the dishwasher's dry cycle. It was gross.

I asked for a clean plate, the server apologized profusely and put my same meal on a different plate.

Never again will I dine at a Steak 'n Shake. It's too bad too, because my family really like it there.

The malt was delicious!

    • Value
    • Atmosphere
    • Service
    • Food
Thank ksgbay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

Food okay, but hey it is Steak and Shake. From the time we were seated until we had our food was probabaly an hour. Pretty long time for burgers and fries. There seemed to be plenty of staff on hand, and they weren't that busy. Food was okay.

Thank Shelleystarr2753
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2013

If you are looking for basic burger type food, then this is a a good choice. Good quality burgers at a reasonable price.

Thank Mal033
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2014
Google Translation

Thank Izabella C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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