A tornado hit town the night before we were planning on going to Six Flags and the power went out. At first we were understanding about the situation and didn't begin to panic until the store manager decided to leave the place completely unprotected while we were sleeping. Nearly every hotel down the street had power so we decided to get a cheap room down the street for even less than I was paying at the Grand Hotel. At 3am, we packed and left and returned the next morning to negotiate our price from a "theme room" to a standard room since we were not able to use any of the amenities of the "theme room" due to power outage. The manager called me back, was incredibly rude, and downright lied to me. She said she would discount the room to a standard room but she never did. I got stuck with a $130 bill for a room that I couldn't even use and was dirty from the start. Every other hotel down the street can vouche for the reputation that this place has made for itself over the years. The owner own half of Gurnee, this is their ugly step child hotel. Go to the Vista, its better service, better quality, and better price. What a waste and unnecessary problem.
- Official Description (provided by the hotel):
- Convenient, family friendly,newly renovated, clean rooms, memory foam mattress, only 1000 feet away from six flag Chicago ,no need to spend $25 for parking at six flag.Free wireless internet,Indoor pool,free hard wired internet,free grand breakfast,free parking,cabal t.V.,Hairdryer and iron and ironing board,nearly 14 dining option in walking distance,great location,gurnee mill mall is 1 mile,great lake naval station 6.7.Mile, oversize specious room,off 94 interstate on route 132. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hotel Gurnee