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“The worst vacation experience we have ever had!” 1 of 5 bubbles
Review of Super 8 Gurnee

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Super 8 Gurnee
Ranked #8 of 12 Hotels in Gurnee
chicago
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
“The worst vacation experience we have ever had!”
1 of 5 bubbles Reviewed June 23, 2010

A tornado hit town the night before we were planning on going to Six Flags and the power went out. At first we were understanding about the situation and didn't begin to panic until the store manager decided to leave the place completely unprotected while we were sleeping. Nearly every hotel down the street had power so we decided to get a cheap room down the street for even less than I was paying at the Grand Hotel. At 3am, we packed and left and returned the next morning to negotiate our price from a "theme room" to a standard room since we were not able to use any of the amenities of the "theme room" due to power outage. The manager called me back, was incredibly rude, and downright lied to me. She said she would discount the room to a standard room but she never did. I got stuck with a $130 bill for a room that I couldn't even use and was dirty from the start. Every other hotel down the street can vouche for the reputation that this place has made for itself over the years. The owner own half of Gurnee, this is their ugly step child hotel. Go to the Vista, its better service, better quality, and better price. What a waste and unnecessary problem.

  • Stayed June 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank amodChc23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    40
    72
    39
    19
    16
See reviews for
107
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Chicago,IL
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 22, 2009

We were looking for a hotel that was well keep and clean,suitable for per-teens and teenagers within walking distance of Great America and fast food restaurants . Well we found that and more. The 1st floor of the hotel is great for small children or those "Big Kids with small hearts" that love cartoon characters, for the rooms on the 1st floor are called the Kids Rooms with characters for the Flintstone to Spiderman. But since we had a mix group we just went with the regular rooms.The rooms were large and equipped the beds with foam mattresses for a great sleep after a long Great America day , well keep and clean . As well as a Air-hockey table in each room . The workers were very friendly and professional. The rates were affordable and well worth the cost. Our group of pre-teens and teenages truly enjoy their stay.

  • Stayed August 2009, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank bearla03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Gurnee

Property: Super 8 Gurnee
Address: 5520 Grand Ave, Gurnee, IL 60031-4901 (Formerly Grand Hotel and Suites)
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 12 Hotels in Gurnee
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Gurnee 2*
Number of rooms: 83
Official Description (provided by the hotel):
Convenient, family friendly,newly renovated, clean rooms, memory foam mattress, only 1000 feet away from six flag Chicago ,no need to spend $25 for parking at six flag.Free wireless internet,Indoor pool,free hard wired internet,free grand breakfast,free parking,cabal t.V.,Hairdryer and iron and ironing board,nearly 14 dining option in walking distance,great location,gurnee mill mall is 1 mile,great lake naval station 6.7.Mile, oversize specious room,off 94 interstate on route 132. ... more   less 
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Also Known As:
Grand Hotel Gurnee

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