After reading some of the reviews, we were apprehensive. To say the least, we found:
Courteous staff at all times. Never rude, went out of their way to help. We had 2 - 4 year olds and an 8 year old and grandparents. Booked several rooms, - ABSOLUTELY SPOTLESS. Believe me, we are picky about our travel accomodations. If there was a negative - the refrigerators didn't get cold.
Food - Decent and the ice cream parlor by the arcade has a 10 oz angus burger that was one of the best yet! Pizza was better in the ice cream parlor. Staff was pleasant and courteous. We saw and heard people who were just plain rude to the staff and overly demanding. We got everything on time, hot and delicious. Their chicken gumbo which was the soup of that day was really good! The one criticism I have is the snack shop inside the park. It takes a long time for simple nachos and it doesn't take one long to see that it is simple disorganization that could be fixed with staff who know what to do.
Lifeguards and attire - If you are scantily dressed in see though shirts and little shorts - you aren't going to be able to attend the water park. How some parents can let their daughters wear attire that is now swimwear and expect the staff to oversee this are out of line. You bring your own towels if you are going to go to your room and the hallways are quite warm and cozy if you forget your homebrought towel. The white and blue striped stay in the park as should be.
We will not hesitate to rebook again and again. Never once did we see staff mistreat or overeach. If you are dressed inappopriately for the family pool - you will be told so.
As for slippery surface - we spent extensive time in the pool areas and never saw anyone slip or did we find the areas to be overslippery. You walk, don't run and even the little ones scampered around uninhibited.
Even with the rooms booked, the hallways were quiet, not a peep on the days were were there. Past 10 everyone seems to be tucked away.
Well done Key Lime Cove. 100% booked and they managed everything very well.
Solid performance on all accounts!
- Official Description (provided by the hotel):
- KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more less
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- Also Known As:
- Keylime Cove Resort And Water Park Hotel Gurnee
- Keylime Cove Gurnee