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“We were surprised...” 4 of 5 stars
Review of KeyLime Cove Indoor Waterpark Resort

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KeyLime Cove Indoor Waterpark Resort
3.5 of 5 Resort   |   1700 Nations Drive, Gurnee, IL 60031   |  
Hotel website
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Hotel amenities
Ranked #1 of 12 Hotels in Gurnee
Certificate of Excellence
GreenLeadersSilver level
Naperville, Illinois, United States
Level Contributor
143 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“We were surprised...”
4 of 5 stars Reviewed January 6, 2014

Last weekend of Winter Break (though due to bitter cold coming we expected the break to be extended) we were grasping at straws of what to do indoors with our 6 year old son. Somehow thought about this place and went online, and found a last minute deal for a mini suite, Arcade pass, Waterpark and pizza/wings meal for around $200. We thought we would give it a shot, given a relatively short drive we were going in with the bar set low. I did opt to pay an additional $30 for a guaranteed room ready at 12:00, normally you can still enter the waterpark, but you have to stow your gear in the car or a locker, I didn't want to deal with any of that. For first timers to a watermark this was great. Nothing overwhelming for our son, yet enough fun slides for adults too. In the evening we did the arcade which was a lot of fun. Our room was a king with a sofa, we were able to dress the sofa with linens where my son slept. The breakfast buffet was pretty good, we ended our stay with the pizza/wings, they were ok at best, but for kids its fine.

Room Tip: Pay a little extra for a suite, you get a mini fridge for your own drinks/snack (as another posted s...
See more room tips
  • Stayed January 2014, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Roy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, January 13, 2014
Dear Roy S,

Thank you for sharing your splash-tastic comments! We are pleased to hear that we exceeded your initial expectations of our resort. It seems like you enjoyed your stay under our Family Package that includes food and arcade credits with your stay. Standard check-in is at 4pm but you may arrive as early as 1pm to begin utilizing the waterpark. If you choose to come early, we do allow guests to store their belongings in our bell closet if they do not wish to purchase a locker. We are happy to hear that you and your son enjoyed riding down the waterslides in our indoor waterpark, Lost Paradise. It appears that our breakfast buffet was a bit hit as well. Thank you again for sharing your sharing your feedback. We hope that you and your family consider staying with us in paradise again soon!

Have a fun-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,364 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (346)
Date | Rating
  • English first
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English first
Peoria, Illinois
Level Contributor
91 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 5, 2014 via mobile

First time at this facility. Prices for hotel with 4 waterpark passes was about $150/nt. with Facebook discount code. Early check-in, and late check-out are available (for an extra fee, of course).

The hotel is clean and in good repair: staff was friendly and attentive, except the breakfast buffet wait staff (ours anyway).

The waterpark is a great size - a decent variety of things to do for all ages, yet manageable size and short wait times for attractions (perhaps being the 2nd weekend in January and -12F temps had something do do with that.) there are plenty of lifeguards, great water temps, and a good experience with the waterpark. There are lockers available (extra expense, of course for the waterpark guests.)

Breakfast was bland, basic institutional grade grease & carbs bufffet at about $50 for 2 adults & 2 kids - very overpriced, low grade presentation.
Lunch at the sandwich shop (1 burger, 1 gyro, 2 slices of pizza) was about $40. The gyro meat was paper-thin, and a poor sandwich, pizza was equivalent to frozen cheap grocery store pizza... Nasty, and a big ripoff.

Dinner at the "margaritaville" style restaraunt was decent (chicken fajitas were good, steak fajitas tough meat) for about $65 for 2 adults & 2 kids.

The arcade is filled with games perfected to rip off your kids, returning little or nothing for the money, except paper tickets that can be 'redeemed' for cheap carnival type trinkets. Save your money & your kids from this rip-off parlor experience....

Bottom line: great waterpark, great staff, decent hotel.
Watch for discounts, avoid the food (unless you like spending $150+ day for crappy food) & avoid the arcade!

Stayed January 2014, traveled with family
Helpful?
Thank Aremsik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, January 10, 2014
Dear Aremsik,

Thank you for sharing your fun-tube-ulous feedback! We are pleased to hear that you found our resort to be very clean and our employees to be friendly. It seems like you enjoyed our 84-degree indoor waterpark, Lost Paradise. We’d like to believe that there is a little something for everyone to enjoy when it comes to waterslides and attractions. As for our lifeguards, they take the responsibility of protecting the safety of our guests very seriously. We are sorry to hear that you did not enjoy dining in our food outlets. Please feel free to speak with a manager during your stay regarding your concerns so that they may attempt to remedy them immediately. Thank you again for sharing your review of our resort. We hope to have you and your family with us in paradise again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
5 of 5 stars Reviewed January 4, 2014

I have been to KLC 6 times in the last 3 years. I always have a wonderful time with my family. The pools and slides are great and my 6 year old loves the arcade. The food was average and the drinks were a little pricy, usually I have snacks and bring my own drinks.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Beth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, January 7, 2014
Dear Beth R,

Wow, what a splash-tastic review! Thank you for sharing your comments on our resort. We are so happy to hear that you and your entire family enjoy staying with us in paradise so much! It seems like your favorite outlets are our indoor waterpark, Lost Paradise, and our arcade, RipTide Reef. Thank you again for sharing your comments. Looking forward to your next stay with us at KeyLime Cove!

Have a fun-TUBE-ulous day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Homewood, IL
Level Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed January 3, 2014

We've stayed here three times now. The waterpark is not big by any means, but I wouldn't say it's too small--just right. It has a lot of other great amentities as well, arcade, cute shops, good choice of food places, etc. A one-night stay is plenty for a place of this size, maybe two max. The rooms and waterpark itself are always clean and working up to par. However, this last stay, both my husband and I woke up with very sore backs the next morning and we don't have back issues, so I think it's time they buy new/better mattresses.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank m_you73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, January 10, 2014
Dear myoupel,

Thank you for sharing your fun-tastic review! We are thrilled to hear that you enjoy staying at our resort. It seems like you found our indoor waterpark to be just the right fit for your family. We appreciate that you also like our other amenities including our arcade, retail shops and restaurants. It appears that you found our resort to be very clean and functioning properly. Thank you again for sharing your comments with us. We hope to see you again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crown Point, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 3, 2014

This was my first visit to Key Lime Cove. The waterpark was great for my kids, 11, 9, 4, and 2. The lines were short and the water was warm. They loved the arcade!!! It was much easier for us to travel 1 1/2 hours from Indiana to Key Lime Cove opposed to the Dells. We were really satisfied and would come back again!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, January 7, 2014
Dear Chris W,

Thank you for sharing your splash-tastic comments! We are thrilled to hear that you enjoyed your first visit to our resort. It seems like your Lil’ Limers had fun splishin’ and splashin’ around in our waterpark, Lost Paradise. Our arcade, RipTide Reef, also appears to have been a big hit. As for our location, it can be very convenient for families that live relatively close to take a quick getaway without having to take a long drive up north. Thank you for sharing your review of our resort. Looking forward to seeing you and your family within our walls of paradise again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 2, 2014

My husband and I were pleasantly surprised with this waterpark/hotel. We did wait in a long line when we got there at the 1pm check-in, but there seemed to be a full staff at the front desk. The rooms, hotel, and waterpark were very clean. The waterpark was a little small, but my kids still had fun. The water a bit cold for me, but the temperature in the waterpark was nice and warm. Basically, there is a zero-depth pool that turns into a wave pool at times, a lazy river, 4 water slides, vortex type of ride, large kids play structure, and a tot area. Also, we had great burgers and fries in the diner. We would definitely stay here again.

Room Tip: The first floor rooms are on the same level as the waterpark.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank srp2775
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, January 6, 2014
Dear srp2775,

Thank you for sharing your splash-tastic feedback! We are thrilled to hear that you and family enjoyed your stay with us in paradise. We sincerely apologize if the line at check-in was long when you arrived. Standard check-in is at 4pm but overnight guests are allowed to begin utilizing the waterpark as early as 1pm. It seems like your Lil’ Limers had fun splishin’ and splashin’ around in the different attractions within the waterpark. We are happy to hear that you enjoyed dining in our restaurant, D.W. Anderson’s. Thank you again for sharing your comments. Looking forward to your next family vacation with us!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed January 2, 2014

Just got back from spending a night before New Years at Key Lime Cove. Found the place clean and not crowded at all. The Kids had a blast and enjoyed our stay. Had breakfast at the buffet, a little pricey but kids loved it and really enjoyed the omelet station and the cook there is great!

Had a slight mix up at check in which was not taken care of in a timely fashion. After returning home I sent an email to the General Manager, Dale McFarland, hope to get a response. Within 2 hours, I got a phone call from Dale who after hearing my situation was able to take of me and really made me feel at ease. I was shocked by the quick response but after speaking with Dale, felt he addressed all my concerns and I will be sure to make another visit to Key Lime just based on that fact.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank johnnyj82190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danielle W, Manager at KeyLime Cove Indoor Waterpark Resort, responded to this review, January 7, 2014
Dear johnnyj82190,

Thank you for sharing your fun-tastic review of our resort! We are pleased to hear that your Lil’ Limers had a blast staying with us at KeyLime Cove. It seems like you found the resort to be very clean and enjoyed dining in our restaurant, D.W. Anderson’s, for our breakfast buffet. We are pleased to hear that our General Manager was able to address your concerns directly regarding your stay. Thank you again for sharing your comments on our resort. Looking forward to having you and your family with us in paradise again soon!

Have a splash-tastic day!
Your friends at KeyLime Cove
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about KeyLime Cove Indoor Waterpark Resort

Property: KeyLime Cove Indoor Waterpark Resort
Address: 1700 Nations Drive, Gurnee, IL 60031
Phone Number:
Location: United States > Illinois > Lake County > Gurnee
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Gurnee
#2 Business Hotel in Gurnee
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — KeyLime Cove Indoor Waterpark Resort 3.5*
Number of rooms: 414
Official Description (provided by the hotel):
KeyLime Cove offers something for everyone at its all thrills, no chills indoor oasis. The Key West inspired resort is a perfect getaway that’s within an hour drive from Chicago or Milwaukee. Relax in a resort-style suite or guest room, or rejuvenate at Paradise Mist Spa. Featuring a 65,000 sq ft Indoor Waterpark other resort amenities include an arcade, dining and entertainment, shopping and so much more! For a family vacation that's a million miles from ordinary, reserve some "KeyLime Time!" ... more   less 
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Also Known As:
Keylime Cove Resort And Water Park Hotel Gurnee
Keylime Cove Gurnee

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